Ratings based on 246 Verified Reviews

3.7 out of 5
85% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by Kathryn

This traveler left a rating score only Posted Jun 8, 2017 on Hotels
4 out of 5
by A verified traveler

Posted May 12, 2017 on Hotels
Great location in the middle of the old town
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Wonderful Hotel

Posted Apr 9, 2017
Pros: Location very good (close to everything), good kitchenette, nice apartment, friendly staff, easy to navigate
Location: Old town square, pubs, clubs, sight-seeing, museums
Was worried because their offices are located away from the actual apartments, however finding the office is easy (p-airbus airport transfer know where to take you), checking in is easy and they also arrange a free taxi ride to your actual apartment. Positives: - Very close to Old Town Square, very close to convenience/food stores (carrefour express), bars, pubs, souvenir shops, normal/high street-esque shops (approx 300m or so away from the square) - Very helpful staff - Beautiful apartment, internet worked well and kitchenette was good - About a half an hour walk to nearby clubs, but far away enough to avoid party-goers and loud noises - Our apartment was well guarded, you had to put in a password that is given to you to access the main apartment block, and another password to access your specific apartment block which is also given to you - Close to museums Negatives: - No bowls for some reason, not really a negative but a slight inconvenience (that I can look past because of the many positives!) - Stairwell up to apartment was sometimes unlit and looks kind of seedy, but this is not reflected in the room at all
Comment from Hotel Management
Apr 14, 2017 by Paweł Szydłowski, Hotel Management
Thank you for your stay and review. Looking forward to welcome you in future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great experience

Posted Mar 25, 2017
Renting an apartment was new to us. We've stayed in hotels, b & b and hostels but this was great. Location was so quiet with a fabulous view from our windows. Close to great restaurants and sightseeing. Close to bus stops.
Comment from Hotel Management
Apr 14, 2017 by Paweł Szydłowski, Hotel Management
I hope from now you will use only our apartments :) Best regards
4 out of 5
by Urszula

Posted Mar 18, 2017 on Hotels
The area and the room was nice. However the bed was broken. One part of the bed was falling apart. I talked to the manager about it and he said that he didn't really feel responsible for the condition of the room. I didn't understand his attitude. I mentioned that there was not toilet paper in the room..he didn't have anything to say about it. I simply bought it. All in all, I felt disappointed and I'm not sure if I'm going to use this option when I visit Warsaw again.
Comment from Hotel Management
Apr 12, 2017 by Apartments Apart, Hotel Management
Dear Urszula, Thank you for you comment. As I remember you came to the office and we spoke about the problem with your bed. I felt responsible and offered that our technician will check and fix it if necessary. But you didn't want anyone to come to your apartment during your stay. In that case we respect guests privacy. We are here to serve our guests with friendliness and respect but without guest permission we can't do anything . I hope you still had a nice stay in Warsaw. Kind regards, Paweł Szydłowski
4 out of 5
by A verified traveler

Posted Feb 16, 2017 on Hotels
Great point, worth price
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
It is a pivotal part of our company's quality policy to listen attentively to our Customers' opinions. That is why I am happy to read your comments and feel that our work it's full filing our main goals, clients satisfaction.
4 out of 5
by I Y

Posted Feb 11, 2017 on Hotels
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Thank you. It was a pleasure to host you in our apartment.
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Well hidden gem

Posted Nov 18, 2016
Well hidden gem of a deal as the location and amenities were incredible especially with low price and high quality
Comment from Hotel Management
Dec 1, 2016 by Old Town Apartments Manager, Hotel Management
Thank you for your kind words. Looking forward to welcome you in future.
4 out of 5
Recommended
for Couples
by A verified traveler from from DC

Convenient historical location

Posted Oct 5, 2016
Location: In the heart of Old Town by souvenir shops and restaurants galore. Grocery store was closeby.
You find a basic , very clean apartment in adequate condition, up 23 steps with no staff to help you. Instructions to unlock door were misleading. Luckily neighbor passed who willingly helped me. (He seemed to have done it before.)
5 out of 5
by A verified traveler

Quirky apartment

Posted Sep 27, 2016 on Hotels
A quirky apartment. Biggest plus is the location and views
Comment from Hotel Management
Dec 22, 2016 by General Manager, Hotel Management
Dear Guest, Thank you so much for your nice opinion. Have a nice day. Old Town Apartments