Ratings based on 245 Verified Reviews

3.7 out of 5
85% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Geneva

Apartment is in an amazing location.

Posted Jan 17, 2018
Pros: The check-in staff were great - friendly and helpful. Old town location
Cons: Apartment furnishings, facilities and cleanliness
Location: The old town and the new centre of Warsaw are all within walking distance
Amazing location on the old town square. Apartment is good size, with one bedroom. The apartment is fine - all basic needs are covered. However, the apartment is in need of a deep clean and some tender loving care, starting with all the appliances (dishwasher has clearly been broken for months). We rented a second 1-bed apt from same company for a colleague, which was just around the corner and was perfect - cleaner, better, but not so spacious. I would book this apartment again. Pack an eye mask for night time use - the curtains are so thin, at midnight it is like midday in the bedroom! We had to put a blanket up at the window to be able to sleep.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Great location, cool little apartments

Posted Dec 4, 2017
My friends and I booked 3 apartments for a weekend stay in Warsaw. The apartments were all very different, but each had a great charm and the location was outstanding, slap bang in the middle of Warsaw Old Town. Great service from the staff who were extremely helpful. Awesome price. It’s not the height of luxury, but great for what you pay for.
Comment from Hotel Management
Dec 6, 2017 by Old Town Apartments Manager, Hotel Management
Thank you for your kind words and hope to have a chance to welcome you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from uk

Apartment was fully equipped & very comfortable

Posted Nov 4, 2017
Pros: We liked everything about this apartment
Cons: Door lock
Location: Very close to Old Town, bars & restaurants
Staff very helpful at the office where we had to collect keys. Centrally located, only criticism was the main building door on the street was sometimes hard to unlock!! Would highly recommend.
Comment from Hotel Management
Nov 12, 2017 by Old Town Apartments Manager, Hotel Management
Thank you for your kind words. Looking forward to welcome you in future
3 out of 5
by Steve

Complicated stay for short term travelers

Posted Oct 3, 2017 on Hotels
Very complicated arrangement to arrive at, The address listed on Nowy is the reception area,,,then it requires a cab ride to the site. The hosting company covered that cost but the driver left us off at the wrong place. It was after 10 pm and we wandered around trying to figure out where we stayed.
Comment from Hotel Management
Nov 10, 2017 by Pawel Szydlowski, Hotel Management
Thank you for your comments. Our Reception is located 1,5 km from the Old Town. We organize a free taxi from the Reception to the closest possible place. Old Town is a pedestrian zone only. The instruction given during the check in indicate easiest way to get to the apartment. Regards Paweł Szydłowski
4 out of 5
Recommended
for Everyone
by A verified traveler from Worcs, UK

Very convenient for the old town

Posted Aug 29, 2017
Pros: Good value, location.
Cons: Some modernisation would not go amiss.
Location: Fab historic centre of Warsaw. Loads of restaurants/museums/galleries etc right on the doorstep.
Reasonable, but slightly old-fashioned styled apartments in the absolute heart of Warsaw's beautiful old town. On the first night the shower hose/head broke but to their credit Old Town Apartments moved us to another larger apartment 200 metres or so away. Comfortable but fairly basic. However good Wi-fi, TV etc and fairly well-equipped kitchens. Check-in some 1 1/2 km away, but free taxi provided from there to the apartment - very efficient.
Comment from Hotel Management
Sep 3, 2017 by Old Town Apartments Manager, Hotel Management
Thank you for your feedback and looking forward to welcome you in future.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to Old Town Square

Posted Aug 17, 2017
Booked 2 rooms for my family and was very disappointed that the agent had provided rooms in 2 different blocks at opposite sides of the square. Also disappointing that dirty dishes were left in the dishwasher and bathroom bin full of prvious occupiers personal rubbish. Our room faced the street which can get noisy at night, otherwise great view and location.
Comment from Hotel Management
Sep 1, 2017 by Old Town Apartments Manager, Hotel Management
Thank you for the comment and remarks about the cleaning. We will do additional training for our cleaning staff.
3 out of 5
Recommended
for Everyone
by A verified traveler from Glasgow

Apartment in the heart of the old town square

Posted Jul 17, 2017
Beautiful location but flat was quite noisy until around 1am from the hustle & bustle of the bars & restaurants outside due to having no double glazing. Flat had everything we needed but wasn't very clean. I had to clean the microwave before use as well as cleaning the table mats. The furniture & wooden floor were full of dust. When we switched on the oven it short circuited the electrics. When I phoned the office I was asked 'what do you want me to do about it'. I found the electric box, switched the electric back on & stayed clear of the oven. Overall, I have to say the price we paid was reasonable & the location was ideal compensating for the lack of cleanliness & service.
Comment from Hotel Management
Jul 25, 2017 by Old Town Apartments Manager, Hotel Management
I am happy to read your comments and feel that our work it's going in the right direction to achieve our clients complete satisfaction. However i also see from your comments that we still have things to improve. That is why that it is a pivotal part of our company's quality policy to listen attentively to our Customers' opinions in order to correct and improve our services.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice apartment in a great location

Posted Jul 16, 2017
Great location right next to main square in old town. Well kept apartment was clean and very spacious. Check in was fast and well explained and included free taxi to actual apartment.
Comment from Hotel Management
Jul 27, 2017 by Old Town Apartments Manager, Hotel Management
Thank you for your kind words. Hope to see you again in Warsaw
3 out of 5
by Bryan

This traveler left a rating score only Posted Jun 30, 2017 on Hotels
2 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 15, 2017 on Hotels