Ratings based on 797 Verified Reviews

3.8 out of 5
88% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from colombia

Good

Posted Oct 12, 2017
Good place to be. Nice place. Nothing more to say. Its near everything
3 out of 5
by A verified traveler

Good location

Posted Oct 1, 2017
Pros: The room was spacious and had a nice balcony. It also offers smoking rooms.
Cons: The room seemed neglected and worn.
The hotel is in excellent location and the staff was friendly and efficient. However, the hotel did not correspond to the standards of a four -star hotel. The room had a shabby and worn appearance.
Comment from Hotel Management
Oct 2, 2017 by Alexandra, Hotel Management
Dear Cassiopeia, thank you for your stay with us and thank you for your feedback. We are sorry to read, that we did not met your expectations overall and we apologize for this. We would be glad to welcome you back to persuade you with our service. Kind regards Your Guest Service Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Northampton uk

Very nice hotel next to train station

Posted Sep 3, 2017
Great location and very clean hotel. Very helpful staff. Being centrally located means you are within ten minute walk of most attractions including cathedral, which is very close and the old town
Comment from Hotel Management
Sep 19, 2017 by Alexandra, Hotel Management
Dear David, thank you for your great feedback. We are glad, that you enjoyed your stay with us so much and we are looking forward to welcome you back. Kind regards Your Guest Service Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location!

Posted Aug 18, 2017
This is a low cost hotel in a great location. We wanted to be able to be close to public transportation and the sights. This is RIGHT across from the train station and the cathedral! Our window looked out at both! We did not hear the street noise either. The Rhine river is a very short walk from the hotel as well. Many shopping and restaurant location also!! However, the hotel is showing its age and the first room they gave us wreaked of smoke. They happily moved us and the second room was much better.
Comment from Hotel Management
Aug 30, 2017 by Alexandra, Hotel Management
Dear Lowan, thank you for your stay with us and thank you for your feedback. We are glad that you enjoyed your stay and your time in Cologne. And we are glad to hear, that our staff was able to find a solution regarding the problem in your room. We hopefully welcome you back in Cologne. Kind regards Your Guest Service Team
3 out of 5
Recommended
for Everyone
by A verified traveler

Basic hotel across the street from train station.

Posted Aug 17, 2017
The location was very convenient in that you could see the train station from the hotel. Rooms were quiet and clean. Next time I'd pay a little more and stay in other places I've stayed in Cologne to avoid things like cheap pillows, broken tiles in bathroom. If you get it for a good price and don't mind no frills, it's an ok place to stay.
Comment from Hotel Management
Aug 30, 2017 by Alexandra, Hotel Management
Dear Guest, thank you fpor your stay with us and thank you for your feedback. We are sorry to read, that not everything was to your satisfaction and we apologize for this. But we would be glad to welcome you back. Kind regards Your Guest Service Team
3 out of 5
by A verified traveler from London

Posted Jul 29, 2017
Close to the old town. Hotel provided a warm welcome, however, our hotel room was tired and in desperate need of refurbishing - the carpet was ripped, extensive scuff marks on all walls, furniture was heavily stained. All just combined to make the room feel neglected and slightly grubby. Didn't match the photographs provided.
Comment from Hotel Management
Aug 30, 2017 by Alexandra, Hotel Management
Dear David, thank you for your stay with us and thank you for your feedback. We are sorry to read, that your room did not meet your expectations and there were reasons to complain. We apologize for this. We would be glad to get another chance to peruade you with our service and hope to welcome you back. Kind regards Your Guest Service Team
3 out of 5
by Thomas G

Posted Jul 23, 2017 on Hotels
It is literally across street from train station.
Comment from Hotel Management
Aug 30, 2017 by Alexandra, Hotel Management
Dear Thomas, thank you for your stay with us and thank you for your feedback. We are looking forward to welcome you back in Cologne. Kind regards Your Guest Service Team
4 out of 5
by Kathleen

Posted Jul 21, 2017 on Hotels
Comment from Hotel Management
Jul 27, 2017 by Alexandra, Hotel Management
Dear Kathleen, thank you for your rating. We would be glad to welcome you back in Cologne. Kind regards Your Guest Service Team
3 out of 5
by Jackie

This star rating wrong.

Posted Jul 19, 2017 on Hotels
Evacuated in the middle of night, false alarm, hotel never told us to return to our room. This hotel had cheap towels. Dispenser for soap almost empty. How it got that star rating baffles me.
Comment from Hotel Management
Aug 30, 2017 by Alexandra, Hotel Management
Dear Jackie, thank you for your stay with us and thank you for your valuable feedback. We are sorry to read, that you was not satisfied with you stay ans we would like to apologize for the false alarm in the night. We already forwarded your comment regarding the towels and dispenser to the relevant department. We hopefully get another chance to persuade you with our service and hope to welcome you back. Kind regards Your Guest Service Team
5 out of 5
by Rick

A great hotel in a great location.

Posted Jul 15, 2017 on Hotels
A great hotel in a great location.
Comment from Hotel Management
Jul 19, 2017 by Alexandra, Hotel Management
Dear Rick, thank you for your great feedback. We are glad, that you enjoyed your stay with us and we are looking forward to welcome you back. Kind regards Your Guest Service Team