Ratings based on 170 Verified Reviews

4.5 out of 5
92% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Helsinki, Finland

Oasis right outside of Florence

Posted Aug 5, 2017
I just cannot say enough great things about this hotel. The grounds were spectular, the rooms beautiful, and the staff went above and beyond to make our stay perfect. When at the hotel you feel like you are in the middle of the Italian countryside but you are only a short cab ride or walk (less than 5 minute cab ride or 20 minute walk) outside of the heart of Florence. We started every morning and ended every evening by the pool which was the perfect way to cool off from the hot Italian sun. The breakfast was wonderful each morning (the eggs were amazing!) and we also enjoyed 2 fabulous dinners at hotel. You really cannot beat the amazing views from the restaurant. We were traveling with 2 small children and they were more than accommodating to our family. We couldn't have asked for a better stay in Florence!
5 out of 5
Recommended
for Everyone
by A verified traveler from Edinburgh

Wonderful place, and perfect location

Posted Aug 4, 2017
Pros: The location, buffet breakfast (very wide selection), the staff (very attentive and friendly), the pool, the views.
Location: As mentioned in the main review, it's very close to Porta Romana, which is a centre for shopping and necessities. Good restaurants nearby.
The villa is just outside the city limits, on a modest rise above the Porta Romana. A 15 minute walk from the hotel through a shaded, beautiful and quiet but well-lit (at night) country road, gets you to the bustling centre of the Porta Romana itself, where you will find plenty of shops for necessities (bottled water, fruit, veg, snacks), several gelato places, restaurants, parks, and a taxi rank. A taxi back up the hill to the hotel from Porta Romana is under 10 euros. We found everything we needed in the Porta Romana - it was very handy for picking up refrigerated bottled water on our way back to the hotel, or on our way into town. There's a very nice restaurant there too, serving locals - Pizzeria Antica Porta. The food there was great. Handy if you want a meal, but don't want to go all the way into town. From Porta Romana, it's another 20 minutes or so to the Ponte Veccio. The location of the hotel means you get clean, clear air, wonderful views over the hills, and are surrounded by countryside, and yet you're a very short walk into town. The hotel's clean and well-maintained pool was a wonderful way to cool down after a day seeing the sights in Florence, as was the air-conditioning throughout the entire building. Our room was very comfortable, and well appointed. Everything was kept immaculately clean, and towels and soaps changed daily. Couldn't ask for more. Staff were incredibly friendly, helpful, and outgoing. A wonderful hotel!
4 out of 5
Recommended
for Everyone
by A verified traveler

Stunning view over Florence, classy hotel

Posted Mar 25, 2017
Beautifully maintained buildings, comfortable rooms, very friendly helpful staff. A little bit out of town so need to taxi to and from Florence. Worth a visit if you want something quieter than in the city or need to park. Generally very pleasant stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cardiff

Quality Florence Hideaway

Posted Feb 9, 2017
Pros: Everything,
Cons: Nothing
Location: The location was quite away up from the Porta Romana and you realy needed a taxi , costs were between 15/20 Euros but well worth the expense.
We are 2 mature couples looking for a luxury Florence hotel that also had parking. This was it! Everything about the hotel exuded class. The gardens, restauraunt, comunal lounges and rooms were all of a high standard and well maintained. Breakfasts were great and presented with flair, the smoked salmon was very good. We stayed for 3 nights and dined there once and it was excellant. they recommended another very good restaurant and a local pizza place which was good value We have stayed in many Italian 4 star hotels over the last 15 years and this was one of the best.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent customer service, great location; view!

Posted Jan 9, 2017 on Orbitz
The restaurant in this hotel is spectacular, highly recommend it!
Comment from Hotel Management
Jan 19, 2017 by GM, Hotel Management
Thank you very much!
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Posted Oct 29, 2016
Hotel was excellent as far as staff , food and cleanliness. We walked every day into Florence ( 20-30 min) and back at night. Only complaint was air conditioning was shut off (Oct) and we could not open the windows because of the bugs and mosquitoes (no screens) Enjoyed our stay , will rent a car next time
Comment from Hotel Management
Nov 29, 2016 by GM, Hotel Management
Dear Valued Customer, thanks for such awarding words, we look forward to welcoming you back! Best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from South West England

5 Star luxury with amazing setting and views.

Posted Oct 17, 2016
Pros: Great breakfast, friendly service, great food, comfortable spacious rooms.
Cons: Shower was poor. Music choice in the communal areas needs to be more varied, it got a bit tedious hearing the same CD.
Location: Approx 30 min walk into centre of Florence, although the way back is mostly uphill. Would recommend a hire car. Loads of lovely areas to visit nearby.
We stayed here recently for our honeymoon and were very impressed with the hotel. The layout is akin to a museum with large reception rooms filled with different art and antique style furniture. The views of the city are spectacular and the staff and service is excellent. Small niggles: food and drink menu is very expensive. A couple of drinks and a snack in the afternoon can set you back EUR 80+. Also, the shower in our room was particularly poor which was disappointing as we didn't have a bath. Overall, an excellent, luxurious experience. Definitely recommend this place.
Comment from Hotel Management
Oct 19, 2016 by GM, Hotel Management
Dear valued Customers, thank you very much for taking the time to write your comments, we will make treasure of them in order to always improve our services. Thank you for such awarding words about the property, we look forward to welcoming you again to Villa Tolomei! Best regards
5 out of 5
Recommended
for Families
by A verified traveler

Tuscan Boutique Hotel

Posted Oct 4, 2016
Location: Florence
We had an amazing time at Villa Tolomei. Great staff and facility. 10 Minutes by Taxi into the heart of Florence. Great views of Tuscany.
Comment from Hotel Management
Oct 12, 2016 by GM, Hotel Management
Dear Valued Customers, thank you very much for such awarding words, we look forward to welcoming you back! Warmest regards from all of us :)
4 out of 5
by A verified traveler

Not near 5 star standard

Posted Sep 26, 2016 on Hotels
Not a 5 star hotel, but a reasonably good 4 star standard. We had a junior suite which was spacious but not spotlessly clean unfortunately. Taxi into city centre varied from €15 to €40. Room service charge is absolutely extortionate. €35 per person to have something delivered to the room is scandalous. To put into context, every other hotel we stayed in Italy charged an average of €3.50 tray charge/ room service. Also there is no iron provided and they will charge ridiculously to iron your clothes for you. Would not stay in this hotel again. Found the service lacking, particularly if they think they are a five star hotel. Prior to arrival I asked the hotel to make special dinner reservations for my husbands birthday. Perhaps my requests got lost in translation as I was very disappointed with the arrangements and wish I had just done it properly myself. We also checked into the hotel on the day of his actual birthday which was obvious from his passport, any five star hotel would have made an acknowledgement of this occasion even just verbally wishing him a Happy Birthday but not the staff in Villa Tolomei
Comment from Hotel Management
Oct 12, 2016 by General Manager, Hotel Management
Dear Valued Customers, thank you very much for taking the time to write your comments, we could have solved the issues during your stay if we had known before your departure, anyway we will take good note to improve our services, thanks anyway for the awarding words regarding the positive aspect, we look forward to welcoming you back! Warmest regards from all of us.
5 out of 5
Recommended
for Couples
by A verified traveler from Stockport

Super hotel. Very comfortable

Posted Sep 22, 2016
Pros: Superb breakfast. Beautiful decor and very professional staff. Peaceful and relaxing. The pool area is well looked after
Cons: Can't suggest any just now!
Location: Lots to do and see in Florence. Beautiful galleries and churches. Musical events most evenings. And of course plenty of Italian coffee shops!
Need to be fit to walk into Florence and back up the steep hill which is well over a mile. However it is in lovely surroundings and taxis are available.
Comment from Hotel Management
Oct 23, 2016 by GM, Hotel Management
Dear Valued Customers, thank you very much for such awarding words, we look forward to welcoming you back! Warmest regards from all of us :)