Rebranding -- and not a good thing. . .
Posted Sep 10, 2016
We've stayed at this hotel numerous times on our regular trips and appreciated its nice location (grassy lawns down to water views, near the highways but quiet), comfortable rooms, and friendly service. Hence, we keep coming back.
Maybe that's over. The staff -- if you can find someone and grab a minute -- is still quite nice. But Red Lion is rebranding this property as Hotel RL or somesuch, and downgrading, about to install self-check-in kiosks, etc., and, apparently, to cut way back on the staffing needed to keep up a hotel of this size. So, there were plates with piles of rib bones in our hallway the evening when we arrived -- and at 10 in the morning when we left. The checkin with the new computer system took forever. The cleanliness has dropped below acceptable. And the free breakfast is way less attractive -- and by conscious choice of the management, the cooking and serving team has been cut back to perhaps half of what they need. So even getting to a table in a room with plenty of empty ones took 10 minutes, because there was no one able to find the time to greet you and get you there. There were only a few items at the buffet, but two of them were out in primetime, as there was no one to refill them. Good luck to any one wanting to order off the menu.
Not because the staff wasn't running as fast as they or anyone could have. Because the hotel's new management or business plan has chosen to cut the labor costs and leave employees (and us) stranded.
Comment from Hotel Management
Sep 21, 2016 by Safe Travels,, Hotel Management
Thank you for the review. I appreciate your feedback on the new rebranding. We are all getting used to the new hotel and we thank you for your patience while we are working with the new challenges that have been presented to us.