Ratings based on 318 Verified Reviews

3.9 out of 5
76% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

First and the Last!!

Posted Jan 12, 2017 on Hotels
First time stayining here and probably will be the last ...the staff were friendly and helpful however, the bed was really firm , the pool was ICE cold , the hot tub was filthy and had a hidden open drain hole on bottom (which they did fix right away) and the breakfast was just ok...
Comment from Hotel Management
Jan 19, 2017 by General Manager, Hotel Management
Thank you for your feedback. Please accept my sincere apologies on not meeting your expectations. Your comments have been brought to management to ensure what you experienced will not be experienced by others. We would appreciate the opportunity to host your stay again in the future.
2 out of 5
by Heather

Dirty and disgusting

Posted Jan 2, 2017 on Hotels
The room was dirty, I found a fruit loop, pretzels and jelly beans on the floor. The toilet was broken and didn't flush. There were only about 6 channels on the TV because a water pipe broke (?). The hot tub had black disgust gathering in the corner that had gotten worse overnight. The only good thing about the entire place was that the pool was really warm.
Comment from Hotel Management
Jan 6, 2017 by General Manager, Hotel Management
Dear Heather, I am very sorry you were disappointed with your stay here in our hotel. Please know that we value your business and your satisfaction is our aim to earn we will do our best to make your next visit a better experience. We hope to see you again soon. Kind regards.
4 out of 5
by Steven

Great new hotel with large rooms.

Posted Dec 26, 2016 on Hotels
We were surprised by how ice and large our room was. The free breakfast was even of high quality. We will make this our go to hotel when visiting omaha from now on.
Comment from Hotel Management
Jan 6, 2017 by General Manager, Hotel Management
Dear Steven, We are delighted to hear that you were pleased with the accommodation we provided you during your visit. Thank you for your time in completing our survey and sharing your thoughts about your stay. We will do our best to make your next visit a better experience. Kind regards.
3 out of 5
by A verified traveler

Posted Dec 25, 2016 on Hotels
Comment from Hotel Management
Jan 6, 2017 by General Manager, Hotel Management
Dear guest, We thank you for your time in completing our survey. Allow us to serve you better, please call our attention on your next visit for your concerns. We will do our best to make your next visit a better experience.
4 out of 5
by A verified traveler

Posted Dec 12, 2016 on Hotels
Comment from Hotel Management
Jan 6, 2017 by General Manager, Hotel Management
Dear guest, It is heartwarming to hear that we met your approval on the services and accommodation we provided during your visit. I am very glad that you were pleased with your stay, We hope to have the opportunity to serve you again and hear from you soon.
4 out of 5
by A verified traveler

Posted Dec 7, 2016 on Hotels
Comment from Hotel Management
Jan 6, 2017 by General Manager, Hotel Management
Dear guest, It is heartwarming to hear that we were able to meet your satisfaction following your visit here in our hotel. Thank you for your business, let us know if you need assistance on your next visit.
5 out of 5
by A verified traveler

Great King Suite!

Posted Nov 29, 2016 on Hotels
Great hotel! Everyone friendly & there were good amenities. Liked the king suite & sitting area,
Comment from Hotel Management
Jan 19, 2017 by General Manager, Hotel Management
Thank you so much for your feedback. We appreciate your 5-star rating. We will look forward to host your future stays.
4 out of 5
Recommended
for Everyone
by A verified traveler

well priced and clean

Posted Nov 28, 2016 on Orbitz
Pros: pool and hot tub
Location: good location, but a little tricky to get to
everything went well...staff was friendly and the hotel was clean
Comment from Hotel Management
Dec 23, 2016 by Guest Relations Manager, Hotel Management
Dear guest, Thanks so much for taking the time to share with us your review following your visit here in our hotel. Let us know if you need assistance on your next visit.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 28, 2016 on Hotels
3 out of 5
by A verified traveler from US

small pillows:

Posted Nov 26, 2016
small pillows and didn't like the smell of the room. coffee wasn't very good in the morning...
Comment from Hotel Management
Dec 23, 2016 by Guest Relations Manager, Hotel Management
Dear Paul, We thank you for sharing your thoughts following your visit here in our hotel. We will do our best to make your next visit a better experience. Kind regards.