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Reviews of DoubleTree by Hilton Omaha Downtown

4 out of 5
DoubleTree by Hilton Omaha Downtown
1616 Dodge St, Omaha, NE

Reviews

7.2

Good

Rating 10 - Excellent. 315 out of 1000 reviews" "
Rating 8 - Good. 265 out of 1000 reviews" "
Rating 6 - Okay. 178 out of 1000 reviews" "
Rating 4 - Poor. 128 out of 1000 reviews" "
Rating 2 - Terrible. 114 out of 1000 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ronda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JM on Mar 18, 2024
Hello Ronda. Thank you for the 5 star review! We hope to serve you again in the near future.

6/10 Okay

Jason

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
3 of 5 elevators where out. My 85 year old parents waited a long time for elevators. They took the stairs one time down because they waited for an empty elevator for 35 minutes. I carried suitcases up 5 flight because of elevator waiting time.
Stayed 2 nights in Feb 2024
Response from JM on Mar 18, 2024
Hello Jason. We sincerely apologize for the inconvenience caused by the elevator issues during your stay. We understand the importance of efficient elevator service, especially for guests with mobility needs. Your feedback is crucial, and we are taking immediate steps to address and rectify the elevator situation to prevent such occurrences in the future.We appreciate your understanding and patience and hope to welcome you and your family back for a more pleasant stay. Thank you.

6/10 Okay

Matthew

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Listing mentioned there was a complimentary breakfast however that wasnt the case. My check in experience with the woman had room for improvement. She ran through the accomodation details without room for questions or clarification. There wasnt a line behind me so Im not sure where the fire was.
Stayed 1 night in Feb 2024
Response from JM on Feb 14, 2024
Hello Matthew. We appreciate you sharing your experience with us. We apologize for any confusion regarding the complimentary breakfast and for any shortcomings during your check-in experience. Your feedback regarding the interaction with our staff is valuable, and we'll address this to ensure a smoother process in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better on your next visit.

4/10 Poor

Brandon

Stayed 1 night in Feb 2024
Response from JM on Feb 14, 2024
Hello Brandon. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Jeanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from JM on Jan 23, 2024
Hello Jeanne. We are delighted to hear you enjoyed your stay! Thank you for choosing us! Hurry back soon!

8/10 Good

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were driving through Omaha and got in to the hotel around 4pm. We had been driving since 5am that morning. I did not know that the restaurant in the hotel was closed on Sunday's. There is no convenient restaurant's in the area and going back out in the car to find one was not an option for us. The hotel is not convenient off of I-80 and I probably would not use it again.
Stayed 1 night in Jan 2024

2/10 Terrible

kwonnie

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from JM on Jan 8, 2024
Hello Kwonnie. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Downtown Omaha Option
Staff were amazing, great customer service at the front desk and the hotel bar. The rooms size was good and seemed well maintained and clean. Common areas were also very well kept. The beds were a bit soft for my liking, but that is really the only negative. They should maybe work on an alternative to giving everyone plastic water bottles at check-in, but it is nice to get cookies and a drink when arriving.
Stayed 1 night in Dec 2023
Response from JM on Jan 5, 2024
Hello Andrew. Thank you for the positive feedback! We're glad you enjoyed the excellent service, well-maintained rooms, and common areas. We appreciate your suggestions and look forward to welcoming you back for another pleasant stay.

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay!
Not worth the money. The cookies they gave us must have been a week old! Shower had mold growing in the grout of the tile. The furry orange kind! Bathroom was dirty. Showe handle was broken and could not get the shower to turn on. Carpets were stained. Only had two paper cups in the room on new years eve and was told thats all they had. Could not even open our champagne for a toast! Breakfast was $18 for basically a continental breakfast. Website said there was a bar/lounge on site only to be told they decided to close early. Do not stay here, there are much better hotels in the Old Market.
Stayed 1 night in Dec 2023
Response from JM on Jan 5, 2024
Hello Michelle. We apologize for the issues during your stay, including the condition of the room, amenities, and miscommunication about the bar/lounge. Your feedback is valuable, and we'll work to address these concerns. Thank you for sharing your experience.

4/10 Poor

Dan

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The room was not clean, there was food left in the Refrigerator from previous tenants. We didn’t get are room cleaned daily
Stayed 3 nights in Dec 2023
Response from JM on Feb 5, 2024
Hello Dan. We appreciate your review. Our sincere apologies for the oversight with the refrigerator. Your feedback is invaluable, and we are committed to enhancing our services. We hope to have the opportunity to exceed your expectations on your next visit.

10/10 Excellent

Yifan

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from JM on Jan 2, 2024
Hello Yifan. Thank you for your review. We hope to serve you again in the near future.

2/10 Terrible

yongyao, oneill

Stayed 1 night in Dec 2023
Response from JM on Jan 23, 2024
Hello Yongyao. Thank you for choosing to stay with us! We hope to welcome you back and win your heart in full!

10/10 Excellent

Chantelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from JM on Dec 26, 2023
Hello Chantelle. Thank you for your review. We hope to serve you again in the near future.

6/10 Okay

Dan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking procedure wasn’t really explained very well so the first time out cost an extra $12. Unredeemable I guess. Shower handle was stuck so water ran in tub for 2 hours. Called the front desk after I realized the drain wasn’t keeping up with the water. They said just push it in. I hadn’t used force because I didn’t want to Break it. A swift smack got it in.
Stayed 1 night in Dec 2023
Response from JM on Dec 22, 2023
Hello Dan. Thank you for taking the time to share your experience of your recent stay with us. We sincerely appreciate your feedback and we're sorry we did not meet your expectations. We hope you will consider staying with us in the future. We'd love to have you as our guest to ensure you have the best travel experience. Thank you.

10/10 Excellent

Mitzi

Stayed 1 night in Dec 2023
Response from JM on Dec 21, 2023
Hello Mitzi. Thank you for your review. We hope to serve you again in the near future.

8/10 Good

MEGAN

Traveled with family
Liked: Cleanliness, staff & service
Great location. Beautiful hotel. Nice rooms with a view. Comfortable beds. We like their pool. But the pool room was VERY COLD this time. We still had goosebumps after an hour of playing and swimming in the pool.
Stayed 1 night in Dec 2023
Response from JM on Dec 21, 2023
Hello Megan. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from JM on Dec 21, 2023
Hello Sarah. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Alicia

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 recommend. The free shuttle was so convenient, parking right next door, good food, quiet beautiful rooms. The lobby was so pretty too. Staff was nice!
Stayed 1 night in Dec 2023
Response from JM on Dec 21, 2023
Hello Alicia. We appreciate the fantastic review and are glad you enjoyed your stay with us!

6/10 Okay

Awaz, Bartlett

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed a little touch up!
Stayed 1 night in Nov 2023
Response from JM on Dec 5, 2023
Hello Awaz. We are delighted to hear you enjoyed your stay! Thank you for choosing us! Hurry back soon!

8/10 Good

Derron

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from JM on Nov 27, 2023
Hello Derron. Thank you for your review. We hope to serve you again in the near future.

4/10 Poor

Christian

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
T v went out took an hour to fix it Found a small jar of marijuana down beside the bed dirty wash rag behind the towel in the bathroom. And I went to take a shower the next morning. The Shower would not drain. Had to switch rooms to shower. Showersshower will drain, wouldn't drain?
Stayed 1 night in Nov 2023
Response from JM on Nov 13, 2023
Hello Christian. Thank you for taking the time to tell us about your experience. Your feedback is very important to us, we are certainly disappointed to hear about the condition of the rooms, and the issues found. We hope you will accept our sincerest apologies.We hope to have you back in the near future. Thank you.

6/10 Okay

Lisa

Traveled with family
Liked: Cleanliness
I booked a room for 2 nights in a room 2 queen deluxe. They gave me a standard room. Disappointed they would not change the price difference of the two night room price. Was not happy paying for something i didnt get.
Stayed 2 nights in Oct 2023
Response from JM on Oct 31, 2023
Hello Lisa. Thank you for sharing your experience. We regret the discrepancy in your room assignment and billing. We're taking immediate steps to address these issues. Your feedback is invaluable, and we hope to have the opportunity to serve you better in the future.

10/10 Excellent

lacie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from JM on Oct 30, 2023
Hello Lacie. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Cody, Appleton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that the area was walking distance to several areas. Parking was easy and staff were friendly
Stayed 2 nights in Oct 2023
Response from JM on Oct 29, 2023
Hello Cody. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the area and helpful staff
Stayed 1 night in Oct 2023
Response from JM on Oct 29, 2023
Hello Michael. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was great
Stayed 2 nights in Oct 2023
Response from JM on Oct 29, 2023
Hello Thomas. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to old market and surrounding businesses.
Stayed 2 nights in Oct 2023
Response from JM on Oct 29, 2023
Hello Edward. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Darla

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay.
Stayed 1 night in Oct 2023
Response from JM on Oct 16, 2023
Hello Darla. We are delighted to hear that you had a memorable stay and we hope to have the pleasure of welcoming you back soon.

6/10 Okay

Kristen, Lincoln

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Oct 2023
Response from JM on Oct 16, 2023
Hello Kristen. Thank you for your review. We hope to serve you again in the near future.

8/10 Good

Nate

Stayed 2 nights in Oct 2023
Response from JM on Oct 16, 2023
Hello Nate. Thank you for your review. We hope to serve you again in the near future.

2/10 Terrible

Jake

Traveled with partner
Disliked: Cleanliness, staff & service
The room was very dusty, when the ac was on it sounded like rocks in the vents and the water pipes would bang in the walls constantly.
Stayed 1 night in Oct 2023
Response from JM on Oct 9, 2023
Hello Jake. We appreciate the time you took to share your concerns and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was advertised breakfast was an included, it was not. For the price of the rooms, charging an extra $18 for breakfast is excessive. The ice machine didn’t work so I went to another one, which also didn’t work, and had a note on it to use the one our floor, but again, it didn’t work.
Stayed 1 night in Oct 2023
Response from JM on Oct 9, 2023
Hello Sara. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Amy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from JM on Oct 9, 2023
Hello Amy. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Zalina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from JM on Oct 9, 2023
Hello Zalina. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is close to the airport which makes it a great place to stay. The commute to the airport will be short.
Stayed 1 night in Oct 2023
Response from JM on Oct 9, 2023
Hello Craig. Thank you for your review. We hope to serve you again in the near future.

2/10 Terrible

Rebecca, McCook Lake

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
You have to go to the second floor to check in there are no signs telling you this. We were on the 4th floor but half the elevators don’t stop at 4th floor.
Stayed 1 night in Sep 2023
Response from JM on Oct 9, 2023
Hello Rebecca. Thank you for bringing this to our attention. We sincerely appreciate your feedback and are glad you enjoyed your stay.

6/10 Okay

Adam

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Sep 2023
Response from JM on Oct 6, 2023
Hello Adam. Thank you for your review. We hope to serve you again in the near future.

6/10 Okay

Christian

Disliked: Staff & service
The parking options were poor. The front desk people in the evening weren’t very helpful or nice either.
Stayed 1 night in Sep 2023
Response from JM on Oct 6, 2023
Hello Christian. Thank you for your review. We hope to serve you again in the near future.

2/10 Terrible

Allison

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from JM on Oct 6, 2023
Hello Allison. Thank you for choosing to stay with us! We hope to welcome you back and win your heart in full!

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from JM on Oct 6, 2023
Hello Michael. Thank you for your review. We hope to serve you again in the near future.

8/10 Good

Raquel

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from JM on Sep 28, 2023
Hello Raquel. Thank you for your review. We hope to serve you again in the near future.

8/10 Good

Sandy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the convenience and the staff!
Stayed 2 nights in Sep 2023
Response from JM on Sep 28, 2023
Hello Sandy. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Trenton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay! Shoutout to Jeffrey
Jeffrey at the front desk was great! Loved the staff. Would recommend.
Stayed 2 nights in Sep 2023
Response from JM on Sep 25, 2023
Hello Trenton. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and the staff were friendly & helpful!
Stayed 1 night in Sep 2023
Response from JM on Sep 22, 2023
Hello Colin. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Sophia

Stayed 1 night in Sep 2023
Response from JM on Sep 21, 2023
Hello Sophia. Thank you for your review. We hope to serve you again in the near future.

6/10 Okay

Terri

Stayed 2 nights in Sep 2023
Response from JM on Sep 21, 2023
Hello Terri. Thank you for your review. We hope to serve you again in the near future.

8/10 Good

Paul

Stayed 1 night in Sep 2023
Response from JM on Oct 9, 2023
Hello Paul. Thank you for your review. We hope to serve you again in the near future.

4/10 Poor

Baylie

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from JM on Sep 18, 2023
Hello Baylie. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Molly

Stayed 1 night in Sep 2023
Response from JM on Oct 9, 2023
Hello Molly. Thank you for your review. We hope to serve you again in the near future.

8/10 Good

James

Stayed 1 night in Sep 2023
Response from JM on Sep 18, 2023
Hello James. Thank you for your review. We hope to serve you again in the near future.