Customer Service is Dead Here
Posted Sep 26, 2016
First, the front entrance was under construction, no valet parking at the back entrance, nobody to help you navigate where to go to check in, front desk staff were ok when we checked in. Room was clean, but on the same floor as the pool (4th) and no full curtains on the window which looked out to the pool with the bright lights, so we had lights shining in our room all night. Only 3 towels in the room, we had 4 people. Room service was on time, then we go to checkout and get our parking validated for the garage we had to park in, and the line to check out at the front desk was 8 people deep, they only had one staff person working the desk on a Sunday morning...ridiculous. So we ended paying $10 to park for one night. For $200 a night, I expected much more. Will never stay there again.