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Reviews of Element Omaha Midtown Crossing

3 out of 5
Element Omaha Midtown Crossing
3253 Dodge Street, Omaha, NE

Reviews

8.6

Excellent

Rating 10 - Excellent. 563 out of 1001 reviews" "
Rating 8 - Good. 260 out of 1001 reviews" "
Rating 6 - Okay. 90 out of 1001 reviews" "
Rating 4 - Poor. 51 out of 1001 reviews" "
Rating 2 - Terrible. 37 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Nicole

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is located near Blackstone and is an easy 15-20 min walk to popular hotels and bars. The hotel is right off of Dodge Street for easy access the all of Omaha. My stay here was pleasant - it was quiet and comfortable. My one complaint was that on checking in, both receptionists ignored us and failed to acknowledge us for a while as they talked and when they helped us, made it seem like an inconvenience. That was minor overall.
Stayed 3 nights in Apr 2024

6/10 Okay

Angie

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
It was pretty dirty and had a bad smell that they tried to cover with strong air fresheners. Breakfast was limited and had the same items for the 2 days I stayed there.
Stayed 2 nights in Apr 2024
Response from Stacy on Apr 22, 2024
Thank you for choosing to stay with us at the Element Omaha Midtown Crossing. We appreciate you taking the time out of your busy day to provide your feedback. I apologize your stay was not up to your satisfaction or our standards. The housekeeping manager will be made aware of the cleanliness issues and they will be addressed accordingly. We hope to see you again next time you are in the area.

6/10 Okay

Malinda

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
I love this hotel! Was disappointed though that our tv didnt work and the only option was to switch rooms. At 1130 at night, we did not want to switch rooms. We also called for blankets and were told we would have to come down and get them. Breakfast was great!
Stayed 1 night in Apr 2024
Response from Stacy on Apr 8, 2024
Thank you for taking the time to provide your feedback regarding your recent stay with us. We hope to see you again in the future.

8/10 Good

Nickolas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Stacy on Apr 6, 2024
Thank you for choosing to stay with us at the Element Omaha Midtown Crossing. We appreciate you taking the time to provide your feedback. Hope to see you again!

8/10 Good

Samantha

Stayed 2 nights in Mar 2024
Response from Stacy on Apr 22, 2024
Thank you for choosing to stay with us at the Element Omaha Midtown Crossing. We appreciate you taking time out of your busy day to provide your feedback. We hope to see you again next time you are in the area.

10/10 Excellent

maria rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were so comfortable!! Clean and great staff!
Stayed 1 night in Mar 2024
Response from Stacy on Apr 1, 2024
Thank you for taking the time to provide your feedback. We greatly apricate you taking the time out of your busy day. Hope to see you again in the future.

6/10 Okay

Dawson

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Guest Service Manager on Mar 20, 2024
Thank you for your review. Let us know what we can do to earn a better rating next time?

10/10 Excellent

Harrison

Stayed 1 night in Mar 2024
Response from Stacy on Apr 6, 2024
Thank you for choosing to stay with us at the Element Omaha Midtown Crossing. We appreciate you taking the time to provide your feedback. Hope to see you again!

2/10 Terrible

Shelbey

Traveled with family and small children, Traveled with partner, Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible hotel to stay at when you want sleep! Was on the 7th floor. Woke up 10-12 times throughout the night because of people fighting/yelling. Called front desk and nobody ever answered.
Stayed 1 night in Mar 2024
Response from Stacy on Apr 1, 2024
Thank you for taking the time to provide your feedback.

10/10 Excellent

Carolynn

Stayed 1 night in Mar 2024
Response from Stacy on Apr 1, 2024
Thank you for taking the time to provide your feedback. We greatly apricate you taking the time out of your busy day. Hope to see you again in the future.

10/10 Excellent

Demond

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely enjoyed staying here.
Stayed 3 nights in Feb 2024
Response from Stacy on Apr 1, 2024
Thank you for taking the time to provide your feedback. We greatly apricate you taking the time out of your busy day. Hope to see you again in the future.

10/10 Excellent

Keon

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Stacy on Apr 1, 2024
Thank you for taking the time to provide your feedback. We greatly apricate you taking the time out of your busy day. Hope to see you again in the future.

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanness is wonderful! Would recommend to anyone! Great place to stay!
Stayed 1 night in Feb 2024
Response from Stacy on Apr 1, 2024
Thank you for taking the time to provide your feedback. We greatly apricate you taking the time out of your busy day. Hope to see you again in the future.

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the room setup and nearby dining and shopping.
Stayed 3 nights in Feb 2024
Response from Stacy on Apr 1, 2024
Thank you for taking the time to provide your feedback. We greatly apricate you taking the time out of your busy day. Hope to see you again in the future.

4/10 Poor

Jeffrey

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room had a bad smell. The staff did try to assist - we appreciated that. The breakfast was not like it used to be there.. it was bland and much lower quality than in the past. Was very disappointing and we used to love staying there.
Stayed 2 nights in Feb 2024
Response from Stacy on Apr 1, 2024
Thank you for taking the time to provide your feedback. We greatly apricate you taking the time out of your busy day to do so.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the layout and the friendly staff. I didn't like the fact that the low flow toilets still clog too easily
Stayed 1 night in Feb 2024
Response from Stacy on Apr 1, 2024
Thank you for taking the time to provide your feedback. We greatly apricate you taking the time out of your busy day. Hope to see you again in the future.

10/10 Excellent

Jill

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would be nice if the shuttle ran at least until 11 on thecweekend
Stayed 1 night in Feb 2024
Response from Stacy on Apr 1, 2024
Thank you for taking the time to provide your feedback. We greatly apricate you taking the time out of your busy day. Hope to see you again in the future.

10/10 Excellent

Sean

Stayed 1 night in Feb 2024
Response from Stacy on Apr 1, 2024
Thank you for taking the time to provide your feedback. We greatly apricate you taking the time out of your busy day. Hope to see you again in the future.

10/10 Excellent

Ronda

Stayed 1 night in Jan 2024
Response from Guest Service Manger on Mar 20, 2024
Thank you for the 10 out of 10 rating on Expedia!

2/10 Terrible

Jackeline

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not recommend at all, if you want to be able to sleep AVOID this hotel, you can hear everything, it might look pretty but the walls are too thin, you can hear all the doors slamming from outside and street noise.
Stayed 1 night in Jan 2024

4/10 Poor

Kelsey

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep looking!
We would not stay here again!!! The location was put of our way. The parking garage (@$15/night) was super inconvenient. The building layout is not ideal. The elevator is at one end of the building. The main lobby/breakfast area was FREEZING So breakfast was COLD! NOT clean! The bathroom floor was filthy! As was the shower! Our TV didn't work and couldn't be fixed. Tons of other places stay elsewhere!
Stayed 1 night in Jan 2024

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

Dan

Liked: Cleanliness
Stayed 1 night in Jan 2024

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Dennis

Stayed 1 night in Jan 2024

8/10 Good

Dennis

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Rosemary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We love the showers in the units. A lot of space in the room, quiet & clean.
Stayed 1 night in Jan 2024

8/10 Good

Kiersten

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smelled weird, and there was a high pitched buzzing from the mini fridge.
Stayed 1 night in Jan 2024

6/10 Okay

William

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
At check-in and the other two times I had reason to visit the front desk, there was an "I'm away from my station" sign, and there were longer than usual waits. It's disappointing that you are understaffed. Perhaps it was because of the holiday, but still an issue.
Stayed 1 night in Dec 2023

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Abby

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Rebecca, McCook Lake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed right before Christmas & area was beautiful! Walked to a wonderful restaurant.
Stayed 1 night in Dec 2023

8/10 Good

Beverly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Randal

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always Love Element Brand
Element is a great stay, especially for the price. This is in an excellent location. The rooms are perfect.
Stayed 1 night in Dec 2023

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jacquelyn

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Element on Dec 12, 2023
Greetings! We appreciate your feedback and will pass this along to the team as a job well done. We hope to see you again soon, safe travels!

8/10 Good

Laura

Business traveler, Traveled with family
Liked: Property conditions & facilities
Room had dirty water bottle and a drawer missing from the desk as well as a bkoken part of desk.
Stayed 1 night in Dec 2023
Response from Element on Dec 12, 2023
We regret to hear of your experience and apologize for the inconvenience. We strive to deliver a great stay to all of our guest and apologize that this was not your experience with us. I'll be sure to pass this along to our executive cleaning team for review.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
A little R&R
The staff was very friendly and the room was fairly clean. The hotel is a little worn. Marks on the wall, toilet seat was broken, seat cushion was dirty. Carpet was dirty in the hallway. But overall it was a great stay. I also didn't like that we had to pay 15 dollars a night to self park in the garage 😐. But as i said before overall great stay.
Stayed 2 nights in Nov 2023
Response from Element on Dec 12, 2023
We regret to hear of your experience and apologize for the inconvenience. We strive to deliver a great stay to all of our guest and apologize that this was not your experience with us. I'll be sure to pass this along to our executive cleaning and maintenance team for review.

8/10 Good

Deepthi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Element on Dec 12, 2023
Greetings! We appreciate your feedback and will pass this along to the team as a job well done. We hope to see you again soon, safe travels!

10/10 Excellent

azaad

Stayed 1 night in Nov 2023

10/10 Excellent

Leslie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, chic and affordable with friendly staff. Beautiful holiday lighting in the park adjacent.
Stayed 1 night in Nov 2023
Response from Element on Nov 28, 2023
Greetings, we appreciate your response. We hope to see you again soon! Safe Travels

10/10 Excellent

Beth-Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Element on Nov 21, 2023
Greetings! We appreciate your rating from your previous stay with us. It is always great to see that your stay was enjoyable from those who matter most, you! We hope to see you again soon, safe travels and happy holidays from all of here at The Element.

10/10 Excellent

Jan

Stayed 1 night in Nov 2023
Response from Element on Dec 12, 2023
Greetings! We appreciate your feedback and will pass this along to the team as a job well done. We hope to see you again soon, safe travels!

10/10 Excellent

Garry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied!
We first got a room that not all electricity was functioning. We were given that night for free and another room the next night. Staff, help all very nice. Great breakfast and great people making it. Really enjoyed our time there!
Stayed 3 nights in Nov 2023
Response from Element on Nov 18, 2023
Again we do apologize for the inconvenience due to the electrical issue. We are happy to see that your stay was enjoyable overall and that we were able to resolve this issue for you! We hope to see you again soon, safe travels!

10/10 Excellent

Kristie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Always clean and comfortable. Very nice breakfast in the morning. Definitely a step above the rest there.
Stayed 1 night in Nov 2023
Response from Element on Nov 12, 2023
Greetings! We are happy to hear of your exceptional stay with us, we are glad you enjoyed it and we hope to see you again soon! Safe travels.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Element on Nov 11, 2023
Greetings! We thank you for your response. We are excited to see that you enjoyed your stay. 10/10 is awesome thank you so much for score. We hope to see you again soon.

10/10 Excellent

Young

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Response from Element on Nov 6, 2023
Greetings, we appreciate your response and are glad to hear that you enjoyed your stay with us! It's always nice to hear from those who matter most of their excellent stay. We'll be sure to pass this along to the team as a job well done.

10/10 Excellent

Nathan

Stayed 3 nights in Nov 2023
Response from Element on Nov 28, 2023
Greetings, we appreciate your response. We hope to see you again soon! Safe Travels

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Midtown location is close to many dining options!
Stayed 2 nights in Oct 2023
Response from Element on Oct 23, 2023
Good afternoon, we love the walking distance options ourselves. We hope you enjoyed them just as much. We hope to welcome you back again soon! Safe travels.