Modern Extended-Stay Hotel near Downtown
Posted Jul 28, 2016
I have stayed at the Element Hotel a couple of times and have never been disappointed with my room, nor the staff. The clerk who checked us in on this trip was on-the-ball. She was funny and courteous and made my boys feel very welcome. We had a room with a full kitchen which is a bonus for people like me who have dietary concerns because it allowed me to cook my own meals. Beds were comfortable and t.v. swivels so you can watch from the couch or the beds. The only reason I didn't give this a 5 star review across the board was because of the breakfast staff.
There was nothing wrong with the breakfast, my family enjoyed their waffles and breakfast burritos (which are so tasty). My issue was with the rudeness of the staff. The woman in charge of maintaining the breakfast area was clearly overwhelmed. When we asked for more silverware, because they were out, she laid into me with a litany of reasons why she was behind; staff called in sick, dishes needed to be washed, people were taking all the food too fast... I work in a service industry. I don't care how overworked you are, you don't snap at guests. You politely say you are working on it. I understand days are overwhelming, and I'm not heartless, but some things are best kept to yourself and your manager.
With that said, I would certainly stay here again on my next trip through Omaha.