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Dear Alex, We strive to provide stellar customer service, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Fred DeLaRosa, GM
Me & my wife stay here every chance we get! Hands down the best hotel/location!
Howard
Stayed 2 nights in Apr 2024
Response from GM on Apr 15, 2024
Dear Howard, Thank you for taking the time to share your experience and for championing our hotel! We are so appreciative of your generous review and your continued choice to stay with us. We hope to welcome you again soon. Best, Fred DeLaRosa, GM
Rooms were ok but showing age, bathroom could have been cleaner. Pool was freezing cold and filled with kids whose parents were not watching them. My toddler kept getting splashed and ran into by rude kids. The pool was chaos and we left after 10 min and so did other families.
Janel
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Dear Janel, I apologize that your pool experience was mediocre and that your bathroom was not met with our excellence in service. I have taken note and thank you for all your valuable comments regarding your stay. We appreciate your loyalty and hope to serve you on a return trip. Sincerely, Fred DeLaRosa, GM
4/10 Poor
adam
Apr 7, 2024
Liked: Property conditions & facilities
Disliked: Staff & service
adam
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Dear adam, I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret that we let you down. We appreciate your feedback and hope to better serve you on a return visit. Sincerely, Fred DeLaRosa, GM
10/10 Excellent
JOHN
Traveled with family and small children, Traveled with family
Beautiful property, spacious rooms. Adding a walkway to the parking would be awesome. No shampoo and conditioner, the bottles were empty.
JOHN
Stayed 2 nights in Mar 2024
Response from GM on Apr 1, 2024
Dear JOHN, We appreciate you taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments which highlight what we are doing well and your recommendations for areas of improvement. Your review is valuable because it is how we monitor and improve our guest experience. Thanks again and we humbly request a return visit. Best, Fred DeLaRosa, GM
Dear Kelly, What an excellent rating! I am thrilled to see that you had a great stay and hope that we will be your first choice for lodging when visiting our great city from here on out. Thank you for your business, and please come again. Best, Fred DeLaRosa, GM
Dear Daniel, Our goal is to provide comfort to all our guests, so I regret that you did not enjoy your visit. We appreciate your attention to reviewing our hotel and hope to better serve you upon your return to the area. Sincerely, Fred DeLaRosa, GM
It was an enjoyable stay. Really like staying here.
Jerard
Stayed 1 night in Mar 2024
Response from GM on Mar 31, 2024
Dear Jerard, It is wonderful to hear that staying at our hotel met your expectations. Thank you so much for being our valued guest and taking the time to share this tremendous account of your experience. We appreciate your kind words and look forward to your return. Best, Fred DeLaRosa, GM
Great place to stay for families to stay when going to the zoo
Shere
Stayed 2 nights in Mar 2024
Response from GM on Mar 31, 2024
Dear Shere, I can't thank you enough for writing and sharing this review. Hotels, like all service-based businesses, thrive on feedback and guest recommendations. We appreciate you taking the time to let other travelers know about your exceptional experience with us. Please come and see us again. Best, Fred DeLaRosa, GM
10/10 Excellent
Corrissa
Traveled with family and small children
Mar 26, 2024
Liked: Cleanliness, staff & service, amenities
Spacious clean suit. Fun friendly environment.
Corrissa
Stayed 1 night in Mar 2024
Response from GM on Mar 27, 2024
Dear Corrissa, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Fred DeLaRosa, GM
Dear Scott, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Fred DeLaRosa, GM
4/10 Poor
Tracy
Mar 24, 2024
Tracy
Stayed 1 night in Mar 2024
Response from GM on Apr 14, 2024
Dear Tracy, We aim to exceed our guests’ expectations in every facet, so I sincerely apologize that you did not enjoy your stay. We hope to welcome you again for a WOW experience should your travels bring you back to our area. Thank you for your review. Sincerely, Fred DeLaRosa, GM
Clean well kept.
With a tournament card n town, would have been nice to be able to have breakfast available until 10:00 AM.
Terrance
Stayed 2 nights in Mar 2024
Response from GM on Mar 26, 2024
Dear Terrance, It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was pleasant. Thank you for taking the time to share your experience. We welcome the feedback, both positive and opportunities for improvement, as these foster change for future stays. We look forward to hosting you again. Best, Fred DeLaRosa, GM
10/10 Excellent
Clair C
Traveled with group
Mar 24, 2024
Liked: Property conditions & facilities
Nice hotel with wonderful breakfast.
Clair C
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
Dear Clair C, It is wonderful to hear that you enjoyed your stay as well as our breakfast. Thank you for choosing to join us and leaving us feedback. Please visit us again soon! Best, Fred DeLaRosa, GM
8/10 Good
Kirsten
Traveled with family and small children, Traveled with group
Fun hotel right in the Old Market, so you can walk everywhere. Amazing breakfast. Super nice staff. Pull-out couch was pretty sad and not comfortable to sit or sleep on. Pool could use a face-lift. Would definitely stay again.
Kirsten
Stayed 2 nights in Dec 2023
Response from GM on Mar 21, 2024
Dear Kirsten, We appreciate receiving positive feedback from our guests and are delighted to hear that you would choose to stay with us again. Thank you for sharing your thoughts and suggestions for improvement, as they help us to continue providing the best possible service. Our goal is to be the top hotel in the area, and your feedback is instrumental in achieving this. We look forward to welcoming you back soon! Best, Fred DeLaRosa, GM
Dear Teresa, Thank you for choosing to stay with us! We're delighted to hear that our location was great for you. We appreciate your feedback and hope to welcome you back soon. Best, Fred DeLaRosa, GM
6/10 Okay
Wendy
Mar 17, 2024
Wendy
Stayed 2 nights in Mar 2024
Response from GM on Apr 7, 2024
Dear Wendy, I apologize for any inconvenience caused during your stay. Thank you for taking the time to share your feedback. We hope to have the pleasure of serving you again in the future. Sincerely, Fred DeLaRosa, GM
Dear Donna, Thank you for taking the time to write. I am delighted to hear of the comfort you experienced with us! It was an absolute pleasure to host you, and we hope to welcome you again soon. Best, Fred DeLarosa GM
Close to restaurants, CHI and a park area. Walkable. However the beds were so hard we didn’t sleep well. Woke up constantly with sore back. Was very stiff when we got up. Also we had an iPad stolen out of our car. We used valet parking
Todd
Stayed 1 night in Mar 2024
Response from GM on Mar 19, 2024
Dear Todd, We are truly sorry to hear that our hotel's location was the only positive aspect of your stay. We apologize that you were not satisfied with our beds. Please know that we are always available to address any concerns you may have. You can contact the hotel directly and we will do our best to assist you. Thank you for staying with us. Sincerely, Fred DeLaRosa, GM
Staff is very friendly and a great property for adults or families. Love the evening reception and so close to walk to old market and river district. Wish they had a hot tub but definitely does not take away from the state! Thank you for having us!
April
Stayed 2 nights in Mar 2024
Response from GM on Mar 14, 2024
Dear April, I want to thank you for staying at our Embassy Suites. It was a pleasure to have you as our guest. We are delighted to learn that you had a great experience during your stay. Your feedback means a lot to us and we appreciate your kind words. We hope to see you again soon! Best, Fred DeLaRosa GM
4/10 Poor
Andrew
Mar 12, 2024
Disliked: Cleanliness, staff & service
Regular long delays to get towels, service. Breakfast line to get custom food didn’t allow enough time
Andrew
Stayed 5 nights in Mar 2024
Response from GM on Mar 14, 2024
Dear Andrew, Our main objective is to ensure that all of our guests feel comfortable during their stay with us. We apologize that your visit did not meet your expectations and we value your feedback regarding your experience at our hotel. We hope to have the opportunity to better serve you in the future, should you return to the area. Sincerely, Fred DeLaRosa GM
6/10 Okay
Alex
Mar 11, 2024
Alex
Stayed 1 night in Mar 2024
Response from GM on Apr 1, 2024
Dear Alex, It was our pleasure hosting you, and we appreciate your time in reviewing our hotel. We hope to see you again upon your return to the area. Sincerely, Fred DeLaRosa, GM
10/10 Excellent
Allison, Aurora
Traveled with family and small children, Traveled with family
We always love staying at the Embassy in the Old Market. Perfect location and within walking distance to great restaurants, entertainment, theaters, and events.
Allison
Stayed 1 night in Mar 2024
Response from GM on Mar 9, 2024
Dear Allison, We are humbled to earn your continued patronage! Our associates strive to provide our guests with an exceptional experience; we love to hear that it makes a difference in your travels. On behalf of the entire team, thank you for choosing us, and we can't wait to host you again. Best, Fred DeLarosa GM
10/10 Excellent
Thomas
Mar 7, 2024
Thomas
Stayed 1 night in Mar 2024
Response from GM on Mar 27, 2024
Dear Thomas, I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Best, Fred DeLaRosa, GM
Parking was close by
Needed key access for parking.
Connie
Stayed 1 night in Mar 2024
Response from GM on Mar 4, 2024
Dear Connie, What an excellent rating! I am thrilled to see that you had a great stay and hope that we will be your first choice for lodging when visiting our great city from here on out. Thank you for your business, and please come again. Best, Fred DeLaRosa GM
The place was Great and clean. Room was a little dark even with all the lights turned on. Can't recommend a room on the downtown street side could hear traffic noise throughout the night even on a Sunday night. So, if you have an option, pick another side if you can.
MIKE
Stayed 1 night in Feb 2024
Response from GM on Feb 28, 2024
Dear MIKE, Although there were a few flaws, I am happy to hear that you enjoyed your stay. Thank you for taking the time to share your positive feedback with us and other travelers. We hope to welcome you back soon and provide you with a flawless experience. Best, Fred DeLaRosa GM
Dear Vladislav, We appreciate your glowing recommendation and would like to extend a warm welcome to you to settle in with us again anytime. Best, Fred DeLaRosa GM
Dear Mike, I am glad our hotel provided you with a good experience while visiting our area. Thank you for your business and for taking the time to share your review. We hope to see you again in the future. Best, Fred DeLaRosa GM
The breakfast area and food were great! The gym was nice. The room was comfortable.
Kelley
Stayed 1 night in Feb 2024
Response from GM on Feb 16, 2024
Dear Kelley, Your comfort is our top priority, so it’s wonderful your stay was pleasant! We enjoy hearing that our well-appointed accommodations and fame-worthy dining experiences made for a great visit. It was a pleasure to host you; we can't wait to welcome you again. Best, Fed DeLarosa GM
Dear David, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Fred DeLaRosa GM
Easy check-in and facility was well run. People were friendly and helpful
Michael
Stayed 1 night in Feb 2024
Response from GM on Feb 12, 2024
Dear Michael, We are incredibly grateful you took the time to leave us a review! We love to hear that our guests are happy with their experience! On behalf of the entire team, thank you for your feedback; we hope to have the opportunity to host you again soon. Best, Fred DeLaRosa GM
Great free breakfast included and free drinks at happy hour. Very fun environment for a hotel, people actually hangout at the bar and in common areas.
casey
Stayed 2 nights in Feb 2024
Response from GM on Feb 5, 2024
Dear casey, I appreciate you sharing your kind review with us and other travelers. I’m delighted to hear that we were well suited for your trip. I’m happy you were able to take advantage of our great free breakfast and drinks. We hope to host you again for another fun guest experience! Best, Fred DeLaRosa GM
Dear Christina, Thank you for taking the time to rate our service. We are delighted to learn that our team made a positive difference during your stay. We truly appreciate your patronage and hope to have the pleasure of hosting you again soon. Best, Fred DeLaRosa GM
Dear Harold G, We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon. Best, Fred DeLaRosa GM
Everything is great except for the self parking area is very inconvenient
Glenn
Stayed 1 night in Jan 2024
Response from GM on Jan 21, 2024
Dear Glenn,Thank you for taking the time to review our hotel; it’s great to hear you enjoyed your stay! It was a pleasure to host you; we look forward to welcoming you again upon your return to the area.Best,Fred DeLaRosaGeneral Manager
10/10 Excellent
Clarke
Jan 14, 2024
Clarke
Stayed 1 night in Jan 2024
Response from GM on Jan 29, 2024
Dear Clarke, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, Fred DeLaRosa GM
10/10 Excellent
Lloyd
Jan 9, 2024
Lloyd
Stayed 2 nights in Jan 2024
Response from GM on Jan 29, 2024
Dear Lloyd, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Fred DeLaRosa GM
Dear Tina,We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon.Best,Fred DeLaRosaGeneral Manager
6/10 Okay
Kerri
Traveled with family
Jan 8, 2024
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
We love staying at ES properties and we plan to again. This particular stay was out of the norm. Room was “picked up” but not clean. We had to call for clean glasses, the tile floor was sticky, long hair left in the bathroom, and the comforter was stained.
Kerri
Stayed 1 night in Jan 2024
Response from GM on Jan 9, 2024
Dear Kerri,I apologize that the servicing of your room was not satisfactory. I will be sure to discuss this review with our housekeeping staff to heighten our awareness of such issues. We value you as our guest and appreciate you taking the time to write. We look forward to your return for a flawless experience.Sincerely,Fred DeLaRosaGeneral Manager
6/10 Okay
Angela
Traveled with group
Jan 8, 2024
Liked: Room comfort
Disliked: Cleanliness
Angela
Stayed 1 night in Jan 2024
Response from GM on Jan 10, 2024
Dear Angela,Thank you for choosing our hotel and for taking the time to review your stay. We are committed to providing you with an exceptional experience during your next visit to the area.Sincerely,Fred DeLaRosaGeneral Manager
Dear Ashley,Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. It was a pleasure to host you, and we hope to see you again soon.Best,Fred DeLaRosaGeneral Manager
Dear Denise,I can't thank you enough for writing and sharing this review. We take great pride in bearing the Embassy Suites name and work hard to make sure our offerings exceed the standards guests have come to expect. We appreciate your continued choice to stay with us and hope to see you again soon.Best,Fred DeLaRosaGeneral Manager
10/10 Excellent
Jessica
Jan 6, 2024
Jessica
Stayed 2 nights in Jan 2024
Response from GM on Jan 29, 2024
Dear Jessica, Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage. Best, Fred DeLaRosa GM