Staff here SUCKS!!
Posted Aug 16, 2016 on Hotels
The front desk staff was not very friendly I did not get a good impression from the minute I walked in. It was 5pm and check in time starts at 4 pm. I was told that my room was not ready and I would have to wait another hour, they would take my cell number and call me when I could come back. I was upset about this I had already had a long day, other people were checking in and I had had a reservation for a couple of weeks. When I voiced my complaint the clerk went to the back and came back saying her manager was changing my room from her office in the back. I was never given an apology I was told that their housekeeping staff was behind like it was my fault, my room keys were practically thrown at me and I wasn't even told about the managers reception. I have stayed at many Embassy Suites but I will NEVER stay at this one again!