Ratings based on 210 Verified Reviews

4.2 out of 5
85% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Close to downtown Omaha

Posted Nov 7, 2016
Pros: Very friendly and accommodating.
Location: Great location!! Close to baseball park, historic downtown and airport.
Very friendly staff. Great shuttle driver to downtown Omaha. He was very knowledgeable of the area and nice to talk with.
Comment from Hotel Management
Nov 14, 2016 by Chris j, Hotel Management
Pamela, Thanks for your review on Expedia. We appreciate you letting us know about your stay with us at the Fairfield Inn and Suites. I shared your comments with our shuttle staff. We look forward to having you back in the future. Christopher Johnson GM Fairfield Inn and Suites Downtown Omaha
3 out of 5
by A verified traveler

Posted Nov 7, 2016 on Hotels
The hotel would not let us pay in cash without a deposit DOUBLE what the room was. Neither me or my boyfriends bank was close by. RIDICULOUS they did not try and work a different pay areangement with us. We wasted 3 hours trying to find a place to deposit cash with NO LUCK. Very dissapointing customer service.
Comment from Hotel Management
Nov 14, 2016 by General Manager, Hotel Management
Thank you for sharing your comments with us. I apologize about our required cash deposit on cash paying guests. We have had to implement this policy to cover damage done by guests who were paying with cash or check. Once again, I apologize for having to set the requirement at high level. Regards, Christopher Johnson GM Fairfield Inn and Suites
4 out of 5
Recommended
for Everyone
by A verified traveler from US

stayed there before nice people , good room. !

Posted Nov 3, 2016
was there for a funeral, no time for extra activities clean comfortable knew it was a good place to stay
Comment from Hotel Management
Nov 4, 2016 by Chris j, Hotel Management
Carolyn, Thank you for taking time to let us know about your stay at the Fairfield Inn and Suites. Please except our condolences to your family. If you are ever back in Omaha, we look forward to having you back. Regards, Christopher Johnson GM Fairfield Inn and Suites Omaha
5 out of 5
Recommended
for Everyone
by A verified traveler from Overkand Park, KS

New and Clean!

Posted Oct 15, 2016
Felt like it hadn't been open mere than a month, like we were only the second guests in our room. Breakfast buffet had nicer selection than other hotels I've seen in this price range. My wife thought the colors were too much, but I thought the bright accents were a nice changeup from the usual, safe earth tones. Staff was very friendly and helpful! Location is good. Walking distance to developing urban scene - bars, restaurants, shops, baseball. Yes, across the street is empty ground but who cares? Area is safe and you have a car anyway; drive to Old Market or wherever. As time goes on, I'm sure this hotel will be in the thick of it.
Comment from Hotel Management
Oct 20, 2016 by Chris johnson, Hotel Management
Thank you for taking the time to rate us on Expedia! We appreciate all your comments. We have completed a full renovation in May and have really enjoyed all the great comments we have received about the renovation. We look forward to having you back at the Fairfield Inn and Suites Omaha. Christopher Johnson GM Fairfield Inn and Suites Omaha
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 10, 2016
Great Hotel! Clean rooms, a very nice and helpful staff!
Comment from Hotel Management
Oct 11, 2016 by Christopher Johnson, Hotel Management
Thank you for 5 on Expedia! We appreciate you taking a few moments to let us know how we are doing at the Fairfield Inn and Suites downtown Omaha. Have shared your comments with the entire hotel staff! Christopher Johnson GM Fairfield Inn and Suites downtown Omaha
5 out of 5
by A verified traveler

Posted Oct 10, 2016 on Hotels
Comment from Hotel Management
Oct 20, 2016 by General Manager, Hotel Management
Thank you for the 5 Star rating on Hotels.com! We appreciate you taking time to rate the Fairfield Inn and Suites downtown Omaha! Christopher Johnson GM Fairfield Inn and Suites
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 4, 2016
Front desk staff very friendly Jeff was awesome! Gave us great suggestions for the area restaurants!
Comment from Hotel Management
Oct 6, 2016 by chris johnson, Hotel Management
Thank you for your 4 star rating on Expedia! We appreciate your comments about the staff and I have passed your comment onto Jeff. Thank you again. Christopher Johnson GM Fairfield Inn and Suites Omaha
5 out of 5
by A verified traveler

Posted Oct 3, 2016 on Hotels
Comment from Hotel Management
Oct 6, 2016 by General Manager, Hotel Management
Thank you for your 5 star rating on Hotels.com! We look forward to seeing you again in the future. Christopher Johnson GM Fairfield Inn and Suites Omaha
3 out of 5
by A verified traveler

Posted Oct 3, 2016 on Hotels
Beautiful hotel with fantastic service, in a sketch area
Comment from Hotel Management
Oct 6, 2016 by General Manager, Hotel Management
Thank you for taking time to rate the Fairfield Inn and Suites. We appreciate your comments. The hotel is in an area that is growing and improving. There are several new developments that will be complete in the near future. There will be a brand new apartment complex just west of the hotel and new office development 1 block south of the hotel. We look forward to having you back in the future. Regards, Christopher Johnson GM Fairfield Inn and Suites Omaha
5 out of 5
by Robin

Posted Aug 15, 2016 on Hotels
Comment from Hotel Management
Sep 1, 2016 by General Manager, Hotel Management
Just wanted to thank you for taking time to rate us on Expedia with a five star rating! We look forward to having you back in the future! Christopher Johnson GM Fairfield Inn and Suites Omaha