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Reviews of Hampton Inn & Suites Omaha-Downtown

2.5 out of 5
Hampton Inn & Suites Omaha-Downtown
1212 Cuming St, Omaha, NE

Reviews

8.0

Very Good

Rating 10 - Excellent. 482 out of 1003 reviews" "
Rating 8 - Good. 230 out of 1003 reviews" "
Rating 6 - Okay. 141 out of 1003 reviews" "
Rating 4 - Poor. 76 out of 1003 reviews" "
Rating 2 - Terrible. 74 out of 1003 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andera

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The $15 to park overnight was a bit much. Otherwise we had a lovely stay. Everything was clean and comfy. Great breakfast.
Stayed 1 night in Apr 2024
Response from Michelle on Apr 24, 2024
Thank you for staying with us.

10/10 Excellent

Angie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The gal that checked us in was really nice and helpful also when trying to figure out where to eat. Don’t like the parking fee and wish you had a hot tub but everything else was wonderful
Stayed 1 night in Apr 2024
Response from Michelle on Apr 24, 2024
Thank you for staying with us.

10/10 Excellent

Cassie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Michelle on Apr 24, 2024
Thank you for staying with us.

10/10 Excellent

Emily

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Get here early. Parking is not that big
Stayed 1 night in Apr 2024
Response from Michelle on Apr 24, 2024
Thank you for staying with us.

8/10 Good

Carol, Dodge

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were going to an event at the CHI center, very walkable 😊 Only complaint is our air conditioner made a very loud noise the whole time we were there. Great breakfast
Stayed 1 night in Apr 2024
Response from Michelle on Apr 18, 2024
Thank you for staying with us.

10/10 Excellent

Veronica

Traveled with group
Liked: Amenities
It was a nice hotel
Stayed 1 night in Apr 2024
Response from Michelle on Apr 18, 2024
Thank you for staying with us.

8/10 Good

IL

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was good
Stayed 1 night in Apr 2024
Response from Michelle on Apr 18, 2024
Thank you for staying with us.

6/10 Okay

KYLIE

Traveled with group
I liked that there were restaurants in walking distance and also close to the field and arena. Breakfast was good too! I did not like the beds, they were noisy and uncomfortable. Parking went up $5 the day before we came & I was not notified. There was only 1 mirror in the room. Outlets were limited.
Stayed 1 night in Apr 2024
Response from Michelle on Apr 20, 2024
thank you for staying with us

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Michelle on Apr 18, 2024
Thank you for staying with us.

8/10 Good

Chad

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked it was with in walking distance of CHI. Staff was friendly. Parking was little tight in late evenings but always found a spot.
Stayed 2 nights in Apr 2024
Response from Michelle on Apr 8, 2024
Thank you for staying with us!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice hotel, we’ve stayed here before & will again when needed!
Stayed 1 night in Apr 2024
Response from Michelle on Apr 8, 2024
Thank you for staying with us!

6/10 Okay

Sanjuana

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Don't remember ready anything about having to pay for parking when booking.
Stayed 1 night in Mar 2024
Response from Michelle on Apr 1, 2024
I do apologize about the expense of parking, however, it does state on our website and on the third party site that parking is a charge of 10/day.Thank you for staying with us.

10/10 Excellent

Cesar

Stayed 1 night in Mar 2024
Response from Michelle on Apr 19, 2024
Thank you for staying with us.

8/10 Good

Lukas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Only being a half mile from CHI Health Center was very convenient.
Stayed 2 nights in Mar 2024
Response from Michelle on Apr 1, 2024
Thank you for staying with us.

10/10 Excellent

Joseph

Traveled with family
Liked: Staff & service, amenities
Great location
Stayed 2 nights in Mar 2024
Response from Michelle B. on Mar 25, 2024
Thank you for staying with us!

4/10 Poor

Megan

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I love staying at your properties when I travel!! This visit made me feel a bit “nickle and dimed.” When I walked in, the first words out of the front desk woman’s mouth were, “It’s $50 to check in early.” No hello, no pleasantries. I’ve never had to pay early checkin fees at your properties, just been allowed to checkin if my room was ready. Then I was told parking would cost me an additional fee and wasn’t included with my stay. She did share I’d get a discounted rate of $10 compared to the $50 they were charging non-guests. Then in the morning, coffee was completely gone. Usually love you guys, but this stay didn’t live up to the value I’ve grown to love about staying at Hampton.
Stayed 1 night in Mar 2024
Response from Michelle on Mar 28, 2024
I apologize for the experience you had while staying with us. I will speak with the front desk and kitchen staff about your concerns. Yes there is now an early check in fee if you come in before 2pm but it should have been presented in a better way. We raise the price of parking on event days to deter non hotel guests from parking in our lot which is why guests are given a code to drop it down to the regular price which is normally 10. I do hope you will give our hotel a try again in the future.

8/10 Good

Joe

Stayed 1 night in Mar 2024
Response from Michelle on Apr 18, 2024
Thank you for staying with us.

8/10 Good

David

Stayed 3 nights in Mar 2024
Response from Michelle B. on Mar 25, 2024
Thank you for staying with us!

6/10 Okay

Kristene

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Michelle B. on Mar 25, 2024
Thank you for staying with us!

10/10 Excellent

Denzil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe clean very friendly staff
Stayed 1 night in Mar 2024
Response from Michelle B. on Mar 18, 2024
thank you for staying with us

8/10 Good

Ben

Stayed 2 nights in Mar 2024
Response from Michelle B. on Mar 18, 2024
thank you for staying with us

8/10 Good

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is great. But i know myself and several others after paying for parking had an extremely difficult time finding a parking spot on site after a long day. Don't charge for parking if there arent enough spots.
Stayed 2 nights in Mar 2024
Response from Michelle B. on Mar 18, 2024
thank you for staying with us. We will discuss the parking situation with the executive team.

2/10 Terrible

Molly

Stayed 1 night in Mar 2024

4/10 Poor

Ronald

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Rented here because in past it was good. Not so this time. First, at checkin, you have to play phone tag to pay TEN DOLLARS to park in thier lot over night. No option, nowhere else to park! Forced to pay extra on top of a pricy room! Plus, youHAVE to use thier app and a card to pay it. NO option! Staff was no help with this. Next, asked for courtesy van to old market. NOPE! Havent had one since covid. LIE! Had one last year at this same time of year. Cheaping out and lieing about it. Real cute. Heater in room sounded loud and rattling. Lousy thing to try to sleep through. Pillows felt like they were filled with pudding. Wierdly mushy. Not at all comfortable. Bottom sheet on bed did not fit correctly, so in the middle of the night, it slipped up at the bottom and tangled around our feet. Not at all comfortable. Plus upon checking my credit card statement on app after I got home, it appears they charged me 50 dollars more than I was quoted when I booked this room through Expedia! We'll see how this pans out. All in all this property has slipped tremendously and will now be on my no stay list from now on.
Stayed 1 night in Mar 2024
Response from Michelle on Mar 18, 2024
Sorry for the experience you had while staying with us. It has been two years in June since we had a shuttle. The 50 is an incidental hold which is standard at most hotels. It does get refunded after check out.

8/10 Good

Valisity

Liked: Cleanliness, staff & service, amenities
I found it pretty dumb that you have to pay for parking at a hotel that you paid for… but oh well. Hotel seemed nice overall, a large room, nothing went wrong. Breakfast was good, and a nice variety. Pool water was murky which is weird. Microwave and fridge were very cheap in our room. overall, would stay at it again if I needed to.
Stayed 1 night in Mar 2024
Response from Michelle on Mar 18, 2024
thank you for staying with us

2/10 Terrible

Chuck

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very disappointed with our stay and we would not recommend this Hampton Inn and will not stay here again. The room was out of shampoo, there were overflowing trash cans in the lobby area, the pool looked dirty and there were no pool towels. The pool area and elevators had wet towels on the floor. The front desk staff were unhelpful and had no desire to make sure the stay was pleasant. This location has really declined.
Stayed 2 nights in Mar 2024
Response from Michelle B. on Mar 18, 2024
I do apologize for the experience you had while staying with us. I will speak with the staff to ensure a pleasant and clean environment for all of our guests.

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the CHI, event center, walking distance to good restaurants. Friendly service, clean. Would recommend
Stayed 1 night in Mar 2024
Response from Michelle B. on Mar 18, 2024
thank you for staying with us

10/10 Excellent

Stella

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our stay was great! Super clean rooms, lobby, hallways and delicious breakfast. Able to find the parking lots very easily. The pool water appearance greenish color. The kids mention the bottom of the pool appear to be brown on the bottom. It was disappointing
Stayed 2 nights in Mar 2024
Response from Michelle on Mar 18, 2024
thank you for staying with us

2/10 Terrible

Timothy

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked 2 rooms both with 2 queen beds. We were given a king room and a room with 2 queen beds. Didn't accommodate our needs and made our stay poor due to insufficient beds & a medical condition. Awful. Ripped off.
Stayed 1 night in Mar 2024

8/10 Good

Jennifer, Grand Island

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was unaware we were going to be charge to park.
Stayed 1 night in Feb 2024
Response from Michelle on Mar 18, 2024
Since we are in downtown Omaha, unfortunately paid parking is required. thank you for staying with us

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Jackie at the front desk was very helpful. Made us feel like valued customers.
Stayed 1 night in Feb 2024
Response from Michelle B. on Mar 18, 2024
thank you for staying with us.

10/10 Excellent

Randy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Michelle on Mar 18, 2024
thank you for staying with us

10/10 Excellent

linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking could have been better.
Stayed 2 nights in Feb 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and hotel was with in 2 blocks of where we needed to walk too!! Doors locked on outside so it was secure! Loved it
Stayed 1 night in Feb 2024
Response from Michelle B. on Mar 25, 2024
Thank you for staying with us!

10/10 Excellent

Kristin, Holdrege

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Michelle B. on Mar 25, 2024
Thank you for staying with us!

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Michelle B. on Mar 25, 2024
Thank you for staying with us!

8/10 Good

Justin

Happy with my stay. 10 min walk to the CHI Convention Center. Parking $10 a day
Stayed 3 nights in Feb 2024
Response from Michelle Brown on Feb 21, 2024
Thank you for staying with us.

6/10 Okay

Brandi

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Reserved a standard king room, the bed made so much noise and was so uncomfortable was hard to sleep. Showerbwas half ice cold half warm.
Stayed 1 night in Feb 2024

8/10 Good

Eleanor, Omaha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Busy downtown Omaha due to state sporting events. The hotel is on a busy street and was very noisy. It’s across from College World Series ball field and it’s a little “beat up” in terms of woodwork, furnishings. It obviously gets a lot of lodging traffic. It was clean and staff were friendly. Parking was a challenge in the hotel parking area but we did not get charged for parking. Fairly convent location.
Stayed 1 night in Feb 2024
Response from Michelle Brown on Feb 21, 2024
Thank you for staying with us.

4/10 Poor

Christopher

Liked: Cleanliness
Disliked: Staff & service
Management gave someone my room key without my consent.
Stayed 1 night in Feb 2024

4/10 Poor

Lance M

Traveled with family
Would never book a hotel here again, it’s already very spendy, on top of it you get charged for parking! That’s a Joke! Seriously what a slap in the face!
Stayed 1 night in Feb 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and the staff was great. They also provided a good breakfast every morning. You can easily walk around downtown and if you're attending an event at the CHI Center, it's close enough to walk to as well.
Stayed 4 nights in Feb 2024
Response from Michelle B. on Feb 16, 2024
Thank you for staying with us

8/10 Good

Kari

Traveled with partner
Liked: Cleanliness, staff & service, amenities
You have to pay to park in a lot that has limited spots. They did say if their lot was full to use the lot at the neighboring hotel, which was also full, so a lot of people ended up parking wherever, which had me worried about our vehicle getting hit. Otherwise it was fine and clean, but room has some things that were a little broken down like the wall around the heating unit and the elevators could have used a good cleaning.
Stayed 1 night in Feb 2024
Response from Michelle B. on Feb 16, 2024
Thank you for staying with us.

8/10 Good

Elisha

Stayed 1 night in Feb 2024
Response from Michelle B. on Mar 25, 2024
Thank you for staying with us!

10/10 Excellent

Julia

Traveled with group
Very friendly and they had the extras I asked for in our room when we got there. Will definitely stay again.
Stayed 1 night in Feb 2024
Response from Michelle B. on Feb 16, 2024
Thank you for staying with us.

8/10 Good

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Michelle Brown on Feb 21, 2024
Thank you for staying with us.

10/10 Excellent

Davey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough parking. Spent the required $10 for parking and ended up having to park on a street. Nice location, clean facility.
Stayed 1 night in Feb 2024
Response from Michelle B. on Feb 16, 2024
Thank you for staying with us.

8/10 Good

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like that our room didn’t have a clock. We had to move the nightstand to plug our electronics in at night.
Stayed 1 night in Feb 2024
Response from Michelle B. on Feb 16, 2024
Thank you for staying with us.

10/10 Excellent

Dawain

Stayed 1 night in Feb 2024
Response from Michelle B. on Mar 20, 2024
Thank you for staying with us

2/10 Terrible

christopher

Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Michelle Brown on Feb 2, 2024
thank you for staying with us. I do apologize you did not get the experience you expected. If you dont mind would you tell me the issues you had while staying with us?