Exterior

Reviews of Hilton Garden Inn Omaha West

3 out of 5
Hilton Garden Inn Omaha West
17879 Chicago St, Omaha, NE

Reviews

8.6

Excellent

Rating 10 - Excellent. 381 out of 706 reviews" "
Rating 8 - Good. 203 out of 706 reviews" "
Rating 6 - Okay. 72 out of 706 reviews" "
Rating 4 - Poor. 33 out of 706 reviews" "
Rating 2 - Terrible. 17 out of 706 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect time alone
Stayed 1 night in Mar 2024
Response from CS on Mar 10, 2024
Thank you so much for the review

6/10 Okay

Susan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unlike many hotels the breakfast was NOT free!
Stayed 2 nights in Mar 2024
Response from HGI Omah West on Mar 6, 2024
Thanks for your review about your stay with us. Hilton Garden Inn offers a cook to order compared to others who offer a complimently continental breakfast. Thanks again for your business and hope to see you in the future.

10/10 Excellent

Heather, Kearney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the village point shopping area
Stayed 1 night in Mar 2024
Response from HGI Omaha West on Mar 4, 2024
Thanks for the great review about your stay with us.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from HGI Omaha West on Feb 27, 2024
Thanks for the review about your stay with us.

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay! Would recommending!
Stayed 1 night in Feb 2024
Response from cs on Feb 18, 2024
Thank you for the review

10/10 Excellent

Sabrina

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from CS on Jan 15, 2024
Thank you for the great review!

8/10 Good

Sandra

Stayed 1 night in Jan 2024
Response from CS on Jan 12, 2024
Thank you for the review

10/10 Excellent

Douglas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were comfortable. They had a nice area where our party brought in the New Year! The person on duty brought us a bucket of ice for our champagne. They were very friendly.
Stayed 1 night in Dec 2023
Response from CS on Jan 8, 2024
Thank you for your review

10/10 Excellent

Israel

Stayed 1 night in Dec 2023
Response from CS on Jan 2, 2024
Thank you for the review

6/10 Okay

James, MONTROSE

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There was a chlorine bleach smell when we entered the room that gave us a headache and we had to leave the room with the windows open to air it out. The noise between floors was herendous with a heavy set person in the room above ours. The surprise pet fee of $75 was not explained until we signed in. The refrigerator froze our food and made noises throughout our stay. To top it all off the breakfast meals were over priced and wasnt expected.
Stayed 2 nights in Dec 2023
Response from CS on Jan 31, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations.

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2023
Response from HGI Omaha West on Jan 22, 2024
Thanks for review about your stay with us.

8/10 Good

David

Stayed 1 night in Dec 2023
Response from CS on Dec 30, 2023
Thank you for the review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
We will try again
Stayed 1 night in Dec 2023
Response from HGI Omaha West on Dec 11, 2023
Thanks for the review, please call the hotel directly to talk about your stay in more depth. Thanks and have a great day!

10/10 Excellent

Patricia

Stayed 1 night in Nov 2023
Response from HGI Omaha West on Dec 27, 2023
Thanks for the great review about your stay with us.

10/10 Excellent

Dawn

Convenient location
Stayed 1 night in Nov 2023
Response from cs on Nov 30, 2023
Thank you for the great review

10/10 Excellent

Shari

Traveled with family
Liked: Amenities
Free shuttle was a nice service!
Stayed 1 night in Nov 2023
Response from cs on Nov 30, 2023
Thank you for the review

2/10 Terrible

Cynthia K

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Pool area dirty and in poor condition, whirlpool not working. stated restaurant was open on Saturday night.
Stayed 2 nights in Nov 2023
Response from CS on Nov 20, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations.

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from CS on Nov 20, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Julie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in on the app and it indicated that I would be by the pool. I should have went with my gut instinct and said no. Very loud. The first night I was there the reception in the lobby went on until around 11:00. At least where my room was located - it's a loud hotel.
Stayed 3 nights in Oct 2023
Response from CS on Nov 6, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

8/10 Good

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
didn't like that everything was a charge. Coudn't get refill of K-cups for the second day, lobby coffee was a charge, no breakfast without a charge. Previous days stayed at Best Western Premier Suites and eveything was included and the room was a better price. Wouldn'ty recommend this place.
Stayed 2 nights in Oct 2023
Response from CS on Oct 31, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

10/10 Excellent

Lisa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from CS on Oct 31, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future.

2/10 Terrible

Brett

Disliked: Staff & service, property conditions & facilities
Under renovation. Had to go to the desk three times. Key did not work on room lock. Finally was given another room. Paid for breakfast. No coupon. Had to inquire
Stayed 1 night in Oct 2023
Response from CS on Oct 30, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Service was good, rooms were clean comfortable and quiet. Patio was a nice perk and the bar tender was on point
Stayed 2 nights in Oct 2023
Response from HGI Omaha West on Oct 26, 2023
Thanks for the great review about your stay with us.

10/10 Excellent

Guadalupe

Stayed 2 nights in Oct 2023
Response from CS on Oct 30, 2023
Thank you for your review

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from CS on Oct 2, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Facilities were very clean. Great breakfast options.
Stayed 1 night in Sep 2023
Response from CS on Oct 2, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Glenn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Stars
Room and down stairs were all clean and the staff was very helpful
Stayed 2 nights in Sep 2023
Response from CS on Oct 2, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Paula

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine except the bed and pillows. The bed was like cardboard with a little cushioning and the pillows were way to soft. They went completely flat and didn’t give any support. We did not sleep well at all.
Stayed 1 night in Sep 2023
Response from CS on Oct 2, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 Terrible

Deb

Stayed 1 night in Sep 2023
Response from HGI Omaha West on Oct 26, 2023
Thanks for the review about your stay with us, if you want to talk about your stay more, please contact your hotel.

10/10 Excellent

Lyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from CS on Sep 25, 2023
Thank you for the great review

10/10 Excellent

Doug

Stayed 1 night in Sep 2023
Response from CS on Oct 19, 2023
Thank you for your Review

8/10 Good

Daniel

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Water pressure in the room i had was terrible, door didnt shut. Wont stay again
Stayed 2 nights in Sep 2023
Response from CS on Sep 18, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team.

4/10 Poor

Carol

Traveled with family
Disliked: Property conditions & facilities
I reserved 2 rooms. One if the rooms needed to be changed 3 times as the first one had limited lighting in the bathroom, the second room’s entry door would not lock and coups be opened without a card, the third room was acceptable. The second room had a noisy A/C, a couple of ants on the coffee counter and both rooms had horrible pillows. I was very disappointed in the quality of this Hilton Garden Inn.
Stayed 1 night in Sep 2023
Response from CS on Sep 18, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team.

10/10 Excellent

Brad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from CS on Sep 18, 2023
Thank you for the great review

10/10 Excellent

Cecil

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from CS on Sep 12, 2023
Thank you for the review

10/10 Excellent

Ryan

Stayed 1 night in Sep 2023
Response from CS on Oct 2, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future.

8/10 Good

john

Liked: Amenities
Modern furnishings
Stayed 1 night in Sep 2023
Response from CS on Sep 5, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Kayla

Stayed 1 night in Aug 2023
Response from cs on Sep 5, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations.

10/10 Excellent

DeAnne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great but the charge for a dog was ridiculous.
Stayed 1 night in Sep 2023
Response from CS on Sep 5, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Nicole

Traveled with group
Liked: Staff & service, property conditions & facilities
The lobby looks very modern and is nice looking. The bed wasn’t very comfortable, and I think some vacuuming got missed around the bed. However, not having a full length mirror in the room was frustrating as we were getting ready to go to a wedding. The staff was very nice however and it was close to some nice places to eat and coffee.
Stayed 2 nights in Aug 2023
Response from cs on Aug 29, 2023
Thank you for the great review

2/10 Terrible

Christopher

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Terribly noisy fire pit party too close to rooms
Hotel looked nice upon check in. Unfortunately they have a fire pit close to guest rooms and unlike their pool that closes at 11, they don’t close the fire pit which drew a large and noisy party late into the night. Eventually we had to yell at the crowd to come inside as hotel staff had no policy to enforce and all we wanted was to get some sleep. A really bad experience and completely unacceptable design and management issue for an otherwise nice property. A terrible night and will not return.
Stayed 2 nights in Aug 2023
Response from CS on Aug 22, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property and staff
Stayed 3 nights in Aug 2023
Response from CS on Aug 21, 2023
Thank you for the great review!

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Overall very happy with our stay. However a couple things that could've made it even better- having a fan in the bathroom, having more hooks in the bathroom for hanging towels and having a second mirror elsewhere in the room to get ready as the only mirror was in the bathroom
Stayed 2 nights in Aug 2023
Response from cs on Aug 21, 2023
Thank you for the great review, and I will bring up your concerns with the rest of the team.

8/10 Good

Nancy, Emmetsburg

Traveled with family
Liked: Cleanliness, staff & service, amenities
The location was a very short distance off our main route and close to nice shopping at Village Pointe.
Stayed 2 nights in Aug 2023
Response from CS on Aug 21, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Jim

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean facility. Would highly recommend to others.
Stayed 3 nights in Aug 2023
Response from CS on Aug 18, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel had a "welcome atmosphere"...front desk very pleasant. Could hear a fair amount of activity above our room in the morning...was hoping to sleep in a bit.
Stayed 1 night in Aug 2023
Response from cs on Aug 29, 2023
Thank you for the great review

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is well maintained and is clean
Stayed 1 night in Aug 2023
Response from cs on Aug 12, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

javid

Liked: Staff & service, property conditions & facilities
Courteous and professional
Stayed 1 night in Aug 2023
Response from cs on Aug 11, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Alysha

Liked: Cleanliness, property conditions & facilities
This was a great place to stay! My children were comfortable and we felt safe. All the staff members were very kind and helpful. We were there for 2 nights
Stayed 2 nights in Aug 2023
Response from cs on Aug 7, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast ended at 10:00 on Sunday. We came down to eat at 9:58. Closed. We missed it.
Stayed 1 night in Jul 2023
Response from HGI Omaha West on Aug 2, 2023
Thanks for your review about your stay with us. I will make sure to touch base with my team about your issues. Thanks again