I stayed in the hotel for a wedding that had a block of rooms reserved. We got ready in the bridal suite which was a fabulous room! I checked into my room later that day and it was great! The only problem we had was the shuttle. The bride and groom were told the shuttle would run until they were done at the reception (12:00 midnight) and this is the reason they chose a hotel further away from the venue. It was the only one that provided shuttle service. When we called to get a ride at 11 they said the shuttle service stopped at 11. We finally got them convinced to come get us and the groom spoke to the shuttle when they arrived as there were too many people and they'd need to make one more trip. She said she actually stopped running at 11 and wouldn't come back. She ended up making the last trip to get them, so it turned out ok! The breakfast the next morning was amazing though and I loved the complimentary hot and cold drinks with to go cups!
Comment from Hotel Management
Nov 23, 2016 by Lisa, Hotel Management
Thank you for taking the time to leave a review regarding your recent stay at the HGI Omaha West.
I am so glad to hear that you found your guest room to your liking and that you enjoyed the breakfast on the day or your departure. I want to apologize for the shuttle hours confusion. We usually do our last run at 11:30 so that the shuttle is back at the hotel my 12:00 am. I hope you will consider staying with us in the future.