Exterior

Reviews of Holiday Inn Express Fremont, an IHG Hotel

2.5 out of 5
Holiday Inn Express Fremont, an IHG Hotel
2415 N Lincoln Ave, Fremont, NE

Reviews

9.2

Wonderful

Rating 10 - Excellent. 278 out of 398 reviews" "
Rating 8 - Good. 87 out of 398 reviews" "
Rating 6 - Okay. 15 out of 398 reviews" "
Rating 4 - Poor. 8 out of 398 reviews" "
Rating 2 - Terrible. 10 out of 398 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Todd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are renovating but still nice place
Stayed 1 night in Mar 2024
Response from JH on Apr 1, 2024
Thank you for your stay with us and for taking the time to leave a review! We will all be excited when renovation has been completed and look forward to you coming back and seeing even more improvements that have been made! Thank you again for your stay with us in Fremont NE

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities
The room had been completely remodeled and was very clean
Stayed 1 night in Mar 2024
Response from JH on Mar 27, 2024
Thank you for your stay with us and for taking the time to leave a review. We are happy to hear you enjoyed your newly remodeled room!! Hope to see you again!

2/10 Terrible

Juju

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This was the worst and most expensive hotel I’ve stayed in with my family. The pool was disgusting, found a bug that looks like a bed bug and wasn’t offered a different room, wasn’t accommodated at all. When we went to speak to the “manager” she said to come back in the morning and then she was gone…
Stayed 1 night in Feb 2024
Response from JH on Mar 1, 2024
Hi, I'm sorry your stay didn't go as planned. I would have offered to move you rooms but you said you were NOT going to wake your daughter up because you would not be able to get her back to sleep. You also said you would like to speak to a manager in the morning, at that time I told you that I was the manager, you said you would talk more about it with me in the morning. I was at hotel until 11pm and back at 7:30 am. Although no bugs were found in your room after you left, we are taking precautions and have the room closed up with our bug guy doing a treatment right now. I never saw you this morning but did hear that you voiced your concerns with my front desk that by looking at the pool we should close it because the chemicals were not correct. I did test pool last night at closing and maintenance tested it before opening this morning and I can assure you everything was fine and safe with our pool. You did go through a 3rd party, so I am unaware of how much you spent, but hopefully you guys enjoyed the rest of your stay!Thank you for voicing your concerns, and have a great day!

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from JH on Feb 27, 2024
Thank you so much for your stay with us and for taking the time to leave a positive review! We are so happy to hear that you enjoyed your stay and look forward to seeing you again!

10/10 Excellent

Chad

Traveled with family and small children
Nice, inviting, and well lit.
Stayed 1 night in Jan 2024
Response from JH on Jan 29, 2024
So happy to hear you enjoyed your stay with us! We hope to see you again!

10/10 Excellent

Travis

Stayed 2 nights in Dec 2023
Response from JH on Jan 29, 2024
Thank you for your stay with us, we are happy to hear you enjoyed your stay and look forward to seeing you again if you are in the area!

10/10 Excellent

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Very nice staff and good pool for our kids(1-15). Clean and nice beds. Breakfast was very good
Stayed 3 nights in Dec 2023
Response from JH on Jan 4, 2024
Thank you so much for your stay with us, and for taking the time to leave us an excellent review! We hope to see you back again if you are in the area!

10/10 Excellent

Joshua

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good experience and our kids loved the pool.
Stayed 1 night in Dec 2023
Response from JH on Dec 28, 2023
We are so happy to hear you enjoyed your stay with us, and appreciate you taking the time to leave us a nice review. Hope to see you again! Happy Holiday's!

10/10 Excellent

Tim

Stayed 1 night in Dec 2023
Response from JH on Dec 28, 2023
Thank you so much for your stay and for taking the time to review us! We appreciate it very much. Happy Holiday's!

10/10 Excellent

Ockert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Great hotel. Clean and spacious rooms. Very good breakfast. Friendly staff
Stayed 1 night in Nov 2023
Response from JH on Nov 7, 2023
Thank you for your stay with us, we are so glad to hear that you enjoyed your stay and we hope to see you again if you are in the area!

10/10 Excellent

Brad

Stayed 3 nights in Oct 2023
Response from JH on Oct 31, 2023
Thank you for your stay with us and for taking the time to review us! We are very happy you enjoyed your stay and look forward to seeing you again if you are in the area!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from JH on Oct 23, 2023
Thank you for your recent stay with us and for taking the time to review our property. We are so glad that you had a great stay and hope to see you again if you are in the area!

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
This is a great place to stay especially if you have little ones the have an amazing little water park for the littles. Breakfast was fresh and hot with plenty of options. Everything was nice and clean.
Stayed 1 night in Oct 2023
Response from JH on Oct 16, 2023
Thank you so much for your stay with us and for taking the time to leave us a positive review. We hope to see you back again in the future!

8/10 Good

Carol

Stayed 1 night in Oct 2023
Response from JH on Oct 31, 2023
Thank you for your stay with us, we look forward to seeing you again if you are in the area

10/10 Excellent

Bernard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience and cleanliness
Stayed 1 night in Sep 2023
Response from JH on Sep 26, 2023
Thank you for staying with us and for taking the time to review our hotel. We appreciate the feedback and hope to see you again!

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from JH on Aug 30, 2023
Thank you for your stay with us, we are so happy to hear that you enjoyed your stay and look forward to seeing you again if you are in the area!

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Quick and easy checkin. Staff was professional and friendly.
Stayed 1 night in Aug 2023
Response from JH on Aug 28, 2023
Thank you for your stay with us, we are so happy to hear you enjoyed your stay and our staff, they are the best! Hope to see you again if you are in the area!

4/10 Poor

courtney

Traveled with family
Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from JH on Aug 22, 2023
I am sorry to see that you could not give us a higher review, if you could give us further information to what you didn't like about your stay that would be great information for us to improve. Thank you for your stay with us and hope you will give us a 2nd chance, have a great day!

10/10 Excellent

Ramon

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful.
Stayed 3 nights in Aug 2023
Response from JH on Aug 21, 2023
thank you so much for your stay with us, glad you enjoyed it and look forward to seeing you again if you are in the area!

8/10 Good

Dudley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
The front desk staff was friendly and professional. The facility was well taken care of. I thought the bathroom was dark and in need of some updates.
Stayed 1 night in Aug 2023
Response from JH on Aug 17, 2023
Hi, thank you for your stay with us and leaving us a review. As for the bathroom suggestion you gave we are actually getting renovated towards the end of this year, so it should be a lot better if you stay with us again!

8/10 Good

Linda

Liked: Cleanliness, staff & service
Staff was kind and helpful. Good breakfast
Stayed 2 nights in Aug 2023
Response from JH on Aug 7, 2023
We are so glad you enjoyed your stay, and that you got to enjoy breakfast! Hope to see you again!

8/10 Good

Diane

Traveled with family
Liked: Cleanliness, property conditions & facilities
Nice area, many eating options close, very quiet hotel during the sleeping hours….very refreshing to have the night time regulations printed and attached to your key package.
Stayed 1 night in Aug 2023
Response from JH on Aug 7, 2023
Thank you for your stay with us and for taking the time to leave a nice review! We do try our best to keep noise levels at a minimum and do appreciate you noticing! Hope to see you again in the future if you are in the area!

10/10 Excellent

Alicia

Traveled with family
Very clean
Stayed 2 nights in Jul 2023
Response from JH on Jul 24, 2023
Thank you for your stay with us we are glad you enjoyed it and hope to see you again!

6/10 Okay

Kimberly

Stayed 1 night in Jul 2023
Response from JH on Jul 24, 2023
Thank you for your stay with us, I'm sorry it wasn't a 10 out of 10 stay! Hope you will give us another try!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from JH on Jul 24, 2023
Thank you for your stay with us and taking the time to leave a review! We are you happy you enjoyed your stay and hope to see you again!

10/10 Excellent

tim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice place to stay. The rooms are comfortable. The breakfast was good and the staff was friendly and helpful.
Stayed 3 nights in Jul 2023
Response from JH on Jul 15, 2023
thank you for your stay with us we are very happy to hear that you enjoyed your stay and glad that you took the time to review us! Hope to see you again!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is great!
Stayed 1 night in Jul 2023
Response from JH on Jul 11, 2023
Thank you for your stay with us! We are glad you noticed our amazing staff and we hope you will come stay with us again!

10/10 Excellent

Edward

Stayed 1 night in Jul 2023
Response from JH on Jul 31, 2023
Thank you for your stay with us and for taking the time to leave us a wonderful review! We hope to see you back if you are in the area!

10/10 Excellent

Jennifer

Stayed 1 night in Jul 2023
Response from JH on Jul 31, 2023
Thank you for your stay with us and for taking the time to leave us a 5 star review, we hope to see you again if you are in the area!

4/10 Poor

John

Liked: Cleanliness
Stayed 5 nights in Jun 2023
Response from JH on Jul 11, 2023
I'm sorry your stay was not a 5 star stay, if you could please let us know what we could improve for your future stays to make it a 5 star we would appreciate it!

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice room & accommodations.
Enjoyed our stay. Downside was minimal with one of keycards didn't work. We ultimately only needed one so didn't ask for it to be fixed. Also our coffee pods weren't refilled, again not a big deal as there's free coffee available in the breakfast area & it was our checkout morning.
Stayed 3 nights in Jun 2023
Response from JH on Jun 26, 2023
We are glad you enjoyed your stay and for leaving feedback. I will let our staff know what was lacking in hopes it doesn't happen again. Thank you for letting us know and again thanks for staying with us!

10/10 Excellent

Nathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was great. Quiet area. Nice town of Fremont!
Stayed 5 nights in Jun 2023
Response from JH on Jun 21, 2023
Thank you for your stay with us, we are glad you enjoyed your stay as well as the town of Fremont! Hope to see you again!

10/10 Excellent

Oralee

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay.
Stayed 2 nights in Jun 2023
Response from Jen on Jun 19, 2023
I'm glad you had a nice stay with us, hope to see you back if you are in the area!

8/10 Good

Brad

Business traveler
Liked: Cleanliness
Clean
Stayed 1 night in Jun 2023
Response from JH on Jun 12, 2023
Thank you for your stay with us and taking the time to leave a review, hope to see you again if you are in the area!

2/10 Terrible

Michelle

Stayed 3 nights in May 2023
Response from JH on Jun 26, 2023
If you could provide more information on what was wrong with your stay it would be appreciated to help with future stays! Thank you!

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very well taken care of. Staff wonderful but is in need of a remodel. No complaints at all. Just noticed it was still the old style of holiday Inn express.
Stayed 1 night in May 2023
Response from JH on Jun 1, 2023
Thank you for your stay and for leaving a review for us, hope to see you again!

8/10 Good

John, WELLSVILLE

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hit and miss at the front desk.
Stayed 1 night in May 2023
Response from JH on May 26, 2023
We are a little short staffed so do run around to accommodate other guests, but we have access to see front desk when we are away from it to make sure we are back as soon we can when guest is there. We also always have our cordless phone on us to answer calls.

2/10 Terrible

Renae

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from JH on May 22, 2023
I am sorry your stay didn't go as expected, hopefully being outside for your softball games went well!

10/10 Excellent

Robert

Stayed 1 night in May 2023
Response from JH on May 18, 2023
Thank you for your recent stay with us, and for leaving a review! We hope to see you again if you are in the area!

10/10 Excellent

David, La Luz

Stayed 3 nights in May 2023
Response from JH on Jun 1, 2023
Thank you for your stay with us and for your review, hope to see you again!

8/10 Good

Kurt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from JH on May 26, 2023
Thanks for you review

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Jen on Apr 28, 2023
Thank you for your recent stay with us and taking the time to leave a positive review! We are glad you enjoyed your stay and look forward to seeing you again if you are in the area!

10/10 Excellent

Leon

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from JH on May 18, 2023
Thank you for your stay with us and for leaving a review, we hope to see you again if you are in the area!

2/10 Terrible

Carissa

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
I prefer a firm mattress but these beds were nearly as hard as sleeping on the ground. My joints and muscles physically ACHED trying to sleep on this bed. Just turning over made me grit my teeth because I knew how sore I'd be. I do not understand how it's possible to make a mattress so firm. Our TV service also went out without any solution. They offered DVD's but when we said the player was missing staff shrugged and said it must have been broken or previously stolen. We weren't offered any solutions like checking an empty room for a spare player and I ended up having to sit in silence for an entire day and a half while too sick to leave the extremely rock hard bed. This was the worst hotel stay I've ever experienced and I've stayed in some sketchy places. Bummed I spent as much money as I did when I was left with horrible sleep and a body that was unbelievably sore for the plane ride home. I will not be staying here again. If they had new beds I could overlook the areas that weren't cleaned as well as they could be or the shower head that sprayed so wide it missed your body. But they don't have different beds so I will look elsewhere next time... even if I have to stay in Omaha and commute.
Stayed 3 nights in Mar 2023
Response from Jen on Apr 7, 2023
As I responded on your other low reviews you left on us, I do apologize you staying with us while you were sick, being sick away from home can make a stay miserable all by itself! I am sorry the bed didn't meet your expectations, but I can tell you the room you stayed in we have special requests that our returning guests be put back into that room because they love the bed! As I also mentioned before our whole town was out of internet and cable with the provider we go through. Luckily we still had internet at hotel due to we do go through another provider for that, but cable we had no control over with it being a whole town outage. I hope you are feeling better and you have a wonderful day!

10/10 Excellent

Patricia

Stayed 1 night in Mar 2023
Response from JH on Apr 17, 2023
Thank you for your recent stay with us, we are glad to hear you had a great stay and hope to see you again if you are in the area!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Jen on Apr 7, 2023
Thank you for your stay with us and taking the time to give us a 5 star review! Hope to see you again if you are in the area!

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
24 hour coffee
Stayed 3 nights in Feb 2023
Response from Jen on Feb 20, 2023
Glad you enjoyed your recent stay with us. Hope to see you again if you are in the area!

8/10 Good

Mike

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Jen on Feb 16, 2023
Mike, glad you had a good recent stay with us! We hope to see you again soon!

8/10 Good

Krista

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Family Friendly Stay
This was a stay for an out of town basketball tournament for middle school boys. Most of our team stayed here and the kids had a lot of fun in the pool area. It was a smaller pool than the pictures make it seem, but they made the best of it. There was a convenient table in the hallway along a wall of windows looking into the pool area so that we could socialize and supervise at the same time. Like any indoor pool area, it was loud and humid in the actual pool room. Everything seemed clean and well kept, but we did struggle to keep enough towels in the pool area and even though my room was for 4 people I only had 3 towels provided in my room. The breakfast was good, too. The staff was very friendly, accommodating and laid back towards our rather rowdy group.
Stayed 1 night in Jan 2023
Response from Jen on Jan 30, 2023
Thank you for staying with us and enjoyed the pool! Hope to see you again if you are in the area!

10/10 Excellent

Tami

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful property! Friendly staff. Clean. Pool area was great!
Stayed 1 night in Jan 2023
Response from Jen on Jan 30, 2023
Thank you for your review, glad you enjoyed the pool and the staff! Hope to see you again if you are in the area!