Exterior

Reviews of Holiday Inn Omaha Downtown - Waterpark, an IHG Hotel

3 out of 5

Reviews

7.0

Good

Rating 10 - Excellent. 16 out of 49 reviews" "
Rating 8 - Good. 9 out of 49 reviews" "
Rating 6 - Okay. 11 out of 49 reviews" "
Rating 4 - Poor. 5 out of 49 reviews" "
Rating 2 - Terrible. 8 out of 49 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities
My stay was great, beds were comfortable, but Allie made my whole stay worth while! She always helped me with my requests and questions and always had a contagious positive vibe that let me know everything would be ok! Or she would make it that way! She seems to run the show there and does an impeccable job! Thanks Allie for always having the customer first attitude and just being an awesome lady! Property was great but the hot tub wasn’t working. Long lines for the elevator were challenging. Nice comfortable beds and a good night sleep! Plenty of space in my room.
Stayed 1 night in Mar 2024
Response from Management on Mar 26, 2024
Thank you for sharing your feedback. We are happy to hear Allie madea positive impact on your stay. We hope to see you again soon.

6/10 Okay

Shanna, Dell Rapids

Traveled with family
Liked: Amenities
The room was dirty. Hair and noticeable dirt clumps on the bed and in the shower. No ice liner and only Decaf k-kups. Otherwise the 2 king beds was a huge plus and the room was modern and comfortable.
Stayed 1 night in Mar 2024
Response from Front desk on Mar 25, 2024
I am sorry to hear of your concerns. We will make sure we use your feedback to make the next stay better.

6/10 Okay

Brian

Liked: Staff & service
Disliked: Cleanliness
Good front office staff but there was trashbags in the hallways all day that were full and beginning to stink.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 25, 2024
Thank you for your feedback about your stay. We hope to see you again.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable, safe neighborhood. Clean and quiet hotel.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 25, 2024
Thank you for sharing your great experience with us. We hope to see you again soon.

10/10 Excellent

Karla

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Andy on Mar 20, 2024
I'm delighted to hear that you're a happy customer! If you have any further feedback, questions, or anything else you'd like to share, let us know

4/10 Poor

Irma

Traveled with family
The price was reasonable. The water park had wrong hours… rooms need more detailed cleaning.
Stayed 1 night in Mar 2024
Response from Andy on Mar 18, 2024
t's positive to hear that you found the price reasonable, but I understand your disappointment with the inaccurate hours for the water park and the cleanliness of the rooms.

8/10 Good

Rhiannon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint was that we booked and paid for a room almost a month in advance but when we arrived at the hotel we were told our booking had been cancelled and they were “sold out” due to it being spring break for the area. In the end, they found us a different room for the same hotel. The staff was courteous and very helpful and the room was beautiful. Unfortunately we chose not to check out the water park which was quite busy with young children.
Stayed 1 night in Mar 2024
Response from Andy on Mar 16, 2024
t's unfortunate to hear about the initial hiccup with your booking, but I'm glad to hear that the hotel staff were able to find an alternative room for you and that you found them courteous and helpful. Additionally, it's great to hear that you found the room beautiful despite the initial inconvenience. Here are some steps you might consider taking:

6/10 Okay

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small parking lot you must pay $15 to use but not everyone pays so you may not get a parking place if you return again (good for 24 hours) The spaces are even smaller than a Target Parking space-you decide if you want to open the driver’s side door or the passengers door before you get out. When you return you may not be able to get in at all-hopefully you have a cargo door to go thru! I had to park along the street in an isolated area until I could find a place after 11pm. I’m handicapped so walking that far almost did me in..lol. When we left in the morning our van was unlocked (I had witnesses that I remotely locked it but didn’t know until now there are devices that can unlock your vehicle if they (the thieves) are waiting for you in the lot) They rifled thru my glove box and I’m sure I’m paying for stolen credit cards on the dark web soon. So bring your patience-this was on a Wednesday with an event at the CHI center so crazy busy. No parking near any restaurants down there so I gave up.
Stayed 1 night in Mar 2024
Response from Andy on Mar 15, 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn OMAHA DOWNTOWN - WATERPARK.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
The room and staff were excellent but there was a potentially homeless man asking for money in the parking lot.
Stayed 1 night in Mar 2024
Response from Andy on Mar 15, 2024
Thank you for sharing your experience, and I'm glad to hear that you found the room and staff excellent. It's concerning to encounter individuals asking for money in the hotel parking lot. As we always maintain a safe and welcoming environment for guests and addressing issues like this promptly and effectively.

4/10 Poor

Nathan

Traveled with family
Disliked: Staff & service, amenities
Bad stay. Broken shower, leaking AC, every ice machine not working, rude staff, dangerous pool area, homeless all over the place outside. Don't recommend
Response from Andy on Mar 13, 2024
I'm sorry to hear about your negative experience during your stay. It sounds like you encountered several issues that significantly impacted your stay.Your feedback is important not only for your own experience but also for the improvement of the hotel's services. While it's unfortunate that you had a negative experience, sharing your feedback constructively can contribute to changes that benefit future guests.

8/10 Good

Megan

Traveled with family
Liked: Cleanliness, property conditions & facilities
The people in the room above us seemed to be roller skating all night and when I called the front desk they said they had no one else on staff to take care of any issues but I could go to the room and ask them to keep it down myself. The television in the bedroom also would not get off the religious Channel despite power cycling everything and the front desk also said that there was nothing they could do about it. No smart tv in the room so we were stuck with this for 3 days.
Stayed 2 nights in Mar 2024
Response from andy on Mar 13, 2024
I'm sorry to hear about the challenges you faced during your stay. It's frustrating when noise disturbances and technical issues impact the quality of your experience.

10/10 Excellent

Kathy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt safe
Stayed 1 night in Mar 2024
Response from Andy on Mar 12, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn OMAHA DOWNTOWN - WATERPARK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn.

2/10 Terrible

Abbey

Traveled with family and small children
Got overcharged and not happy with the overall staff about the situation
Stayed 1 night in Mar 2024
Response from Andy on Mar 12, 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn OMAHA DOWNTOWN - WATERPARK.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Tait

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to, early check in
Stayed 1 night in Mar 2024
Response from Andy on Mar 5, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn OMAHA DOWNTOWN - WATERPARK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn

6/10 Okay

Kathleen

Stayed 2 nights in Mar 2024
Response from Andy on Mar 5, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn OMAHA DOWNTOWN - WATERPARK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn

8/10 Good

Theresa

Very nice staff.Very helpful, cheerful.
Stayed 1 night in Mar 2024
Response from Andy on Mar 4, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn OMAHA DOWNTOWN - WATERPARK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn

6/10 Okay

Nicole

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located close to everything downtown. The beds were comfortable. Unfortunately it was quite loud with the cars from the street and the people above us both nights were quite loud. There isnt much sound proofing and you hear everyone in rooms around you, outside, and halls. Hotel tried and were very nice and overall helpful but was unsuccessful in keeping the above room settled down. Hot tub wasnt spectacularly hot but was adiquit. Definitely dont recommend staying if youre not taking kids because of the water park there are tons of kiddos having funning which is great but not great for relaxing in the hot tub. However if your taking.kids and some noise doesnt bother you this place is great.
Stayed 2 nights in Mar 2024
Response from Andy on Mar 4, 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn OMAHA DOWNTOWN - WATERPARK.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention

2/10 Terrible

John

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty and the floor between the bathroom and the carpet was torn and nails were showing. Stepped on nail when going to the restroom late at night that punchered my foot.
Stayed 1 night in Feb 2024
Response from Andy on Mar 1, 2024
Thanks for your response as we do our best to exceed guest expectations.

8/10 Good

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and modern rooms. Waterpark area was recently updated but while we were there the hot tub wasnt working and there was no prior notification to this. Also the temperature in the water park area was pretty cool and very limited seating. Rooms were very spacious but unfortunately there were limited portable cribs available and no roll aways so plan accordingly.
Stayed 1 night in Feb 2024
Response from ANDY on Feb 27, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn OMAHA DOWNTOWN - WATERPARK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Rick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking, mediocre, staff friendly, cleaning crew understaffed
Stayed 2 nights in Feb 2024
Response from ANDY on Feb 27, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn OMAHA DOWNTOWN - WATERPARK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very friendly and helpful! My husband and I had a nice stay.
Stayed 1 night in Feb 2024
Response from Andy on Feb 15, 2024
Thanks for positive feedback and staying with us

2/10 Terrible

Toriann

Stayed 1 night in Feb 2024
Response from Andy on Mar 21, 2024
If you're considering giving the hotel a low score in your guest comments, it's important to provide constructive feedback that outlines the specific issues you encountered during your stay. So, we can take the corrective action

8/10 Good

Heather

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again. Room was pretty clean, the floor could have used a sweep/vacuum, was some debris. But overall not bad.
Stayed 1 night in Feb 2024
Response from andy on Feb 14, 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn OMAHA DOWNTOWN - WATERPARK.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Thanks Andy

10/10 Excellent

Grecia

Stayed 1 night in Feb 2024
Response from Andy on Mar 20, 2024
'm delighted to hear that you're a happy customer! If you have any further feedback, questions, or anything else you'd like to share, let us know

6/10 Okay

rebecca

Traveled with family
Liked: Staff & service
It says kids eat free. Not true. The waterpark is cold and the "hottub" was not hot at all. Staff was very friendly.
Stayed 1 night in Feb 2024
Response from Andy on Feb 14, 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn OMAHA DOWNTOWN - WATERPARK.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Thanks Andy