Great, but some housekeeping issues
Posted Mar 21, 2017
A very efficient staff, with the possible exception of housekeeping. On checkin, we noted a used bath towel hanging in the bathroom; also, two nearly-spent toilet-tissue rolls without a spare available. When our room was serviced, coffee was not replenished. Our overall experience was positive, however: fitness center well appointed and clean; front desk cordial and responsive; breakfast service, outstanding.
Comment from Hotel Management
Mar 24, 2017 by General Manager, Hotel Management
Thank you very much for staying with us, and for sharing the details of your stay. Our culture is to ensure that we exceed our guests expectations and truly personalize their visit, and we are all very disappointed that we did not meet your expectations on this occasion. I have shared your review with my colleagues, so that we can address opportunities. We hope to have the opportunity to welcome you again and will strive to make your future stays five stars!