Room, 2 Double Beds, Non Smoking | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Reviews of La Quinta Inn by Wyndham Omaha Southwest

2.5 out of 5

Reviews

6.2
Rating 10 - Excellent. 197 out of 1000 reviews" "
Rating 8 - Good. 216 out of 1000 reviews" "
Rating 6 - Okay. 197 out of 1000 reviews" "
Rating 4 - Poor. 171 out of 1000 reviews" "
Rating 2 - Terrible. 219 out of 1000 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

jackie

Traveled with family and small children, Traveled with family
Nice hotel staff
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 8, 2024
Hi Jackie,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

6/10 Okay

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities
The toilets should be replaced - very low & hard to get up off them
Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 1, 2024
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

8/10 Good

Matthew

Business traveler
Liked: Cleanliness, staff & service
It was fine, ive been to worse for the price
Stayed 4 nights in Mar 2024
Response from Sophia CSR on Mar 21, 2024
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Megan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel needs updating, but that is not the reason for the bad review. The sole reason is the cleanliness. You can have a hotel that is need of a renovation but still keep it clean. When we walked into our room, it reeked of smoke smell even though it's a nonsmoking hotel....You can at least turn the AC on to help with the odor. There were crumbs when I pulled out the mattress. That was gross. There was a cigarette butt in the window sill. NOT COOL. Pot holes in the parking lot. Should at least put a cone or something for when guests drive at night. Front desk staff NOT FRIENDLY. It seemed like we were bothering them....we weren't greeted upon arrival, instead just looked at? No smile, not even a "hi". All he told us was to go upstairs to our room and then sat back down. No list of amenities, no "hope you enjoy your stay" or offered further assistance, none of that. We did not feel welcome. We will NOT be staying here again when we return to Omaha.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 20, 2024
Hi Megan,We sincerely apologize for the cleanliness issues and lack of hospitality you experienced during your stay. Your feedback is incredibly valuable to us, and we are taking immediate steps to address these concerns. Rest assured, we are reinforcing our cleaning protocols and training our staff to ensure a warm welcome and better service for all our guests. We understand your decision not to return, but we hope you will consider giving us another chance in the future to provide the excellent experience you deserve. Please feel free to reach out to us directly if you have any further feedback or if there's anything we can do to make amends.

4/10 Poor

Brandon Lee

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Ceiling in bathroom was nasty and so was bathtub and it was broken. Mattress you can feel springs and stains on blankets and on the mattress. Breakfast was very limited make waffles yourself, juice, no milk, no other main course food pretty disappointing I've been to several other La Quinta's this was by far the worst you can tell it hasn't been updated and very little money invested to keep it nice and offer decent services
Stayed 3 nights in Feb 2024
Response from Sophia CSR on Feb 14, 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

2/10 Terrible

Justin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Sophia CSR on Feb 7, 2024
Hi Justin,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and creepy people hiding in the ceiling
Terrible People hiding in the air ducts and crawl spaces spying on you. Dirty and cobwebs Internet was fake and malware
Stayed 2 nights in Jan 2024
Response from Sophia CSR on Jan 18, 2024
Hi Richard,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

6/10 Okay

Nic

Liked: Staff & service
Disliked: Property conditions & facilities
Legit 3 star place.
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 16, 2024
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed there for three nights and had no issues really. Everything was clean and I had privacy. The bed was super comfy and it just was a great experience for me to get away. I plan on coming back again.
Stayed 2 nights in Jan 2024
Response from Sophia CSR on Jan 13, 2024
Hi Amanda,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Sophia CSR on Jan 11, 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

4/10 Poor

Anthony

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 10, 2024
Hi Anthony,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

J

Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 10, 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great deal
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 10, 2024
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 10, 2024
Hi David,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 25, 2023
Hi Larry,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

6/10 Okay

Crystal

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
It was good, minus a couple of hiccups, but they were fixed.
Stayed 2 nights in Nov 2023
Response from Sophia CSR on Nov 30, 2023
Hi Crystal,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

4/10 Poor

Jamie

Disliked: Staff & service, amenities, property conditions & facilities
TV did't work and staff was less tan helpful, just kind of shrugged and said I guess it's not working I don't know what to do
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 29, 2023
I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time for sharing this experience and for your valuable business.

6/10 Okay

Javier, Pikesville

Traveled with pets, Traveled with family
Disliked: Amenities, property conditions & facilities
Needs updating.
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 18, 2023
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Kevin

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good experience..
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 15, 2023
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

4/10 Poor

Dale T

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
It had a very strong smell oridar in room, couldnt understand staff.
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Nov 8, 2023
Dear Guest,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice room.
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 31, 2023
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

6/10 Okay

primitivo

Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 28, 2023
Dear Guest,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

8/10 Good

Bruce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Breakfast average to good.
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 23, 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

6/10 Okay

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Oldest la quinta I have ever seen. People loitering outside at 3am when I arrived. Broken shower.
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 23, 2023
Hi Michael,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 Terrible

Jenna

Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 19, 2023
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Cullan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful during minor reservation confusion.
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 28, 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

6/10 Okay

Freddy

Traveled with family
Disliked: Amenities
The property was ok since all we needed it was for sleeping after a long day out it was fine. the breakfast was decent. we had an issue with the toilet but after calling the office they got it fixed right away.
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Oct 16, 2023
Dear Guest,Thank you for your valuable opinion regarding our hotel. We strive to do our very best by accommodating every one of our guests. Our Team hopes to see you again soon and to impress you with our continued improvements.

6/10 Okay

Kelly

Disliked: Property conditions & facilities
Just a pretty run down hotel but not sure what I should expected for the inexpensive price. Also, additional pet fee wasn’t disclosed when I reserved room with a specific search for pet friendly.
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 16, 2023
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

8/10 Good

raymundo

Stayed 2 nights in Oct 2023
Response from Sophia CSR on Oct 31, 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

katherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Oct 9, 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

4/10 Poor

Thomas

Exterior of motel was shabby and dated as was the lobby. Room was a little worn and bedspread was dirty.
Stayed 1 night in Sep 2023
Response from Sophia CSR on Oct 6, 2023
Hi Thomas,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 Terrible

Aaron

Disliked: Cleanliness, staff & service, room comfort
Horiible
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 5, 2023
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

8/10 Good

charlie

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 29, 2023
Hi Charlie,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

2/10 Terrible

bilal

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Sophia CSR on Sep 28, 2023
Hi Bilal,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

6/10 Okay

Cody

Liked: Amenities
N/A
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 23, 2023
Hi Cody,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

8/10 Good

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 23, 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Amanda

Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 20, 2023
Hi Amanda,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

2/10 Terrible

Jill

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
No, just no
It’s next to a very rough long term stay hotel. It’s beat up. It was clean but it was the kind of place you can’t wait to leave. It was cheap and it showed.
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 15, 2023
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Stay elsewhere
This place is gross. Front desk people suck.
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 14, 2023
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Kimberlee

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay here again
Good basic place to stay. Staff was helpful and kind. Breakfast was very basic, toast, waffles, yogurt, coffee, juice... If you want low cost and low frills, this is a good option. Would stay here again.
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 12, 2023
Dear Guest,Thank you for your valuable opinion regarding our hotel. We strive to do our very best by accommodating every one of our guests. Our Team hopes to see you again soon and to impress you with our continued improvements.

6/10 Okay

Rosy

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 12, 2023
Hi Rosy,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

8/10 Good

Joel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 11, 2023
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Kavin

Liked: Cleanliness, staff & service, property conditions & facilities
liked it
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 9, 2023
Hi Kavin,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

4/10 Poor

Teresa

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, amenities
This property looks fine on the exterior, but the lobby area is out of date and our room was old and in disrepair and there was a roach in our bathroom. Eeew!! Breakfast was disappointing. La Quinta properties are so unpredictable. Avoid this location.
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 6, 2023
Dear Guest,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time for sharing this experience and for your valuable business.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Spider web in corner shows room isn't cleaned thoroughly. Side table with clock on it had drink spots on it from previous people staying there. I vleaned it off with a cleaning wipe that I brought along. Check in counter- looked like it hadn't been cleaned in days- drink cups soots- several on counter. Housekeeper flung a trash bag of towels down to 1st floor from 2nd floor as I was checking in.
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 5, 2023
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 Good

Mark

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Sophia CSR on Sep 6, 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

6/10 Okay

Michael

Traveled with partner
First impression, main floor bathroom was horrible smelled of old urine, unclean. Had to ask for a second room due to stained/used bedding in first room.
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 4, 2023
Hi Michael,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 Terrible

Lauren

Traveled with family and small children, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms smelled like smoke and the mattresses were moldy. I say “rooms” because the first room was the wrong one, with only one bed. They also charged me the incidentals fee by accident and will have to wait to be reimbursed. We checked out immediately and stayed somewhere else.
Stayed 1 night in Aug 2023
Response from Sophia CSR on Sep 1, 2023
Hi Lauren,Thank you for sharing your review. We apologize for the inconvenience faced by you. Our Team never wants our customers to have a bad experience. We have escalated this issue to our Management. They are still investigating this issue and will get back to you soon. If you have any queries regarding this issue, please call up the property for further assistance.

8/10 Good

Thomas

Stayed 1 night in Aug 2023
Response from Sophia CSR on Sep 18, 2023
Hi Thomas,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Sophia CSR on Aug 29, 2023
Hi Corey,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.