Posted Jun 22, 2016 on Hotels
First of all, we had booked 2 rooms months ago and when we arrived only one of our rooms was ready and we had to wait on the second room to be cleaned, which wasn't ready until 4:30 PM. (check in time is stated as 3 PM). It was a huge inconvenience traveling with a group of seven and not having one of our rooms ready. Meanwhile other people were walking right in getting rooms that had not been booked prior.
The housekeeping staff was very unprofessional. As we walked up and down the hallways to our rooms, there were piles of dirty bath linens, bed linens, and wine glasses all along the hallway outside of each room! It was very off-putting. The hallway also smelled of smoke, as did one of our rooms. There were also pet stains on the carpets of our rooms, which we did not have a pet or ask for pet rooms! The bathroom tub was stained and also had rust marks around the drain. Gross bathroom.
The price was outrageous for a hotel of such subpar cleanliness and service. We paid almost $500 for 2 rooms for 1 night. I would never recommend this hotel to anyone nor will I ever set foot in such a place again.