In-room safe, blackout drapes, iron/ironing board, free WiFi

Reviews of The Marx Hotel

2.5 out of 5
The Marx Hotel
55 Market St, Oneonta, NY

Reviews

7.2

Good

Rating 10 - Excellent. 223 out of 789 reviews" "
Rating 8 - Good. 236 out of 789 reviews" "
Rating 6 - Okay. 160 out of 789 reviews" "
Rating 4 - Poor. 94 out of 789 reviews" "
Rating 2 - Terrible. 76 out of 789 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Nancy, Alhambra

Traveled with family
Disliked: Amenities
We didn’t stay very long. An indoor pool was listed as an amenity, and when we arrived the pool was completely out of service
Stayed 1 night in Mar 2024

10/10 Excellent

Parker

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a good spot to stay when in town, close to everything and nobody bothers you
Stayed 1 night in Mar 2024

8/10 Good

Shahida

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 24, 2024
Thank you for your feedback

6/10 Okay

tammy

Business traveler, Traveled with family
Property could be beautiful. Right on Main Street, very conveniently located however in need of a refurbishing. Carpets are old and dingy and the furniture in the rooms very dated. Double sized beds only but they were comfortable. Staff friendly although I only encounter check in/out person.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 17, 2024
Thank you kindly for your feedback!

8/10 Good

Janel

Liked: Staff & service
The facility had beautiful decor. It was a quiet place to relax.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 12, 2024
Thank you for your feedback!

2/10 Terrible

Devin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 12, 2024
Thank you for your feedback

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
We had a late check out and they were very nice about it
Stayed 2 nights in Feb 2024
Response from Hotel Management on Mar 1, 2024
Thank you for your feedback and stay!

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 25, 2024
Thank you for your feedback!

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 20, 2024
Thank you for your feedback!

8/10 Good

Matthew

Liked: Staff & service
Staff was very courteous and helpful. You can’t beat the location downtown. Could use an upgrade but overall solid.
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 3, 2024
Thank you for your feedback

10/10 Excellent

Patrick, Scotia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 29, 2024
Thank you for your stay

6/10 Okay

alese

Traveled with partner
This is a basic college town hotel. It is dated but clean. Walking distance to many bars, restaurants, and shops.
Stayed 1 night in Dec 2023
Response from Front Desk Manager on Jan 13, 2024
Thank you for your feedback.

8/10 Good

Robert

Business traveler
Booked a fireplace room and did not get one. When asked they said there were no fireplace rooms clean and that Hotels.com did not book a fireplace room.
Stayed 1 night in Dec 2023
Response from Front Desk Manager on Dec 28, 2023
Thank you for your feedback!

8/10 Good

thomas

Stayed 1 night in Nov 2023
Response from Front Desk Manager on Dec 28, 2023
Thank you for your feedback!

10/10 Excellent

Carmine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk Manager on Dec 28, 2023
Thank you for your feedback!

10/10 Excellent

roland

Stayed 1 night in Dec 2023
Response from Front Desk Manager on Jan 13, 2024
Thank you for your feedback.

6/10 Okay

Carol

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The exterior and lobby have been well kept. Our room was functional but dated. New carpet and a bathroom remodel would do wonders. The beds were actually pretty good. We were in room 216 on the parking lot side and "Jimmy T's" Cocktail Lounge next door was rock'n until 2am on a Friday night. So, unless you're planning to go over to Jimmy T's, get a room on the opposite side of the hotel. Breakfast was basic continental, coffee was hot on Saturday morning but cold on Sunday morning. I think it was the same coffee. Oh well...walked to local coffee shop on Main St. The price was right, $83 tax in early December. If the owners put just a little more $$ into it, The Marx would compete better in Oneonta.
Stayed 3 nights in Dec 2023
Response from Hotel Management on Dec 19, 2023
Thank you for your feedback!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Hotel With Great Staff
Beautiful hotel with a very friendly staff. Room was clean and even had a working fireplace. Wall paper and rugs are a little worn but that wasn’t an issue for us. Close to Main Street, which was nice. Also has a pool and hot tub. The price was very reasonable and will definitely stay there again.
Stayed 2 nights in Dec 2023
Response from Hotel Management on Dec 19, 2023
Thank you for your feedback!

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Management on Dec 19, 2023
Thank you for your feedback!

10/10 Excellent

jason

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Room was very nice overall but the room heater did not work :-( My only complaint. Check in staff where excellent, room was overall nice for the price.
Stayed 1 night in Nov 2023
Response from Front Desk Manager on Nov 29, 2023
Thank you for your feedback!

8/10 Good

Joan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Very clean, Nice staff, Hotel is a bit aged but that's the theme. Breakfast no good, but is not a 5 starts hotel. Other than that, this hotel is well located, super clean and comfortable, staff very cool people. Lots of free parking
Stayed 1 night in Nov 2023
Response from Front Desk Manager on Nov 29, 2023
Thank you for your feedback and stay.

2/10 Terrible

Veronica

Traveled with partner
Disliked: Amenities, property conditions & facilities
Very disappointed, the place is not what you expect it smell so bad in the hallways and rooms.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 22, 2023
Thank you for your feedback

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Rude staff and management. Room unkempt. And worst of all tub was so slippery and no treading that when I stepped in I immediately slipped and fell hard injuring my hip and elbow. Cleaning staff walked in to the room with out even knocking. Horrible experience. Zero stars.
Stayed 1 night in Nov 2023
Response from Front Desk Manager on Nov 15, 2023
Thank you for your stay. We are sorry to here you feel that way. After review of your reservation it does show however you left your door open while smoking cannabis in our non smoking hotel which is why our housekeeping staff did not knock when the room was indeed propped open with you holding the joint in hand. The 250 charge for the damages is non negotiable since you signed an agreement at check in. We wish you the best in finding a hotel that suits your needs better next time you visit Oneonta.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service
The parking lot was blocked off on one side due to a water main break and we were a little worried we were in the wrong place at first but we called the front desk and they were wonderful in explaining the situation. Our room was clean and comfortable, if a little dated. Overall a great hotel stay, if we’re ever in town again we’ll be coming back here to stay.
Stayed 1 night in Nov 2023
Response from Front Desk Manager on Nov 15, 2023
We greatly appreciate your feedback. Our staff hopes to welcome you back if you find yourself in town again.

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location to town is perfect.
Stayed 2 nights in Oct 2023
Response from Front Desk Manager on Nov 11, 2023
We appreciate your feedback.

4/10 Poor

Andrew

Traveled with group
Disliked: Cleanliness, property conditions & facilities
They try to give you a different room than booked
Overall pretty dirty and worn out hotel. They tried to give me a room with significantly different amenities than the one I booked on Hotels.com. After showing the amenities listed for the room I booked, the woman at reception said the listing must be wrong, and that she would only be able to give me the room that matched the price I paid. After a bit of back and forth with me insisting that it was the hotels responsibility to make sure that their listings are correct, she eventually agreed to give me the room that I booked (somewhat begrudgingly). The breakfast was pretty sparse with the one highlight being a make your own waffle station.
Stayed 1 night in Nov 2023
Response from Front Desk Manager on Nov 8, 2023
Thank you for your stay!

10/10 Excellent

christina

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Front Desk Manager on Nov 8, 2023
Thank you for your feed back

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Pleasant Surprise
I have been to Oneonta before, but this trip my "regular" hotel had raised prices so far that I needed to find a new place to stay. The Marx was recommended by the online site I use, and after a little investigation I decided to give it a try. The hotel exceeded my expectations. It was nice, clean, well provisioned. The desk staff was very friendly and helped with nearby restaurant recommendations. I was also upgraded to a room with a gas fireplace, and enjoyed the experience. While the hotel is rather new, it has the charm of an older, well-established hotel. Internet speed was GREAT, much better than almost every other hotel I have stayed at this year. The continental breakfast is limited, but for the price I was not disappointed.
Stayed 1 night in Nov 2023
Response from Front Desk Manager on Nov 4, 2023
We appreciate your feedback and thank you for your stay!

10/10 Excellent

samuel

Stayed 1 night in Oct 2023
Response from Front Desk Manager on Nov 4, 2023
We appreciate your feedback and thank you for your stay!

2/10 Terrible

Aninna

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Front Desk Manager on Nov 1, 2023
Thank you for your feedback!

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service, room comfort
Pool room floor was dirty.
Stayed 1 night in Oct 2023
Response from Front Desk Manager on Nov 1, 2023
Thank you for your feedback!

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel isn’t in the greatest part of town, so I wasn’t expecting much. I was pleasantly surprised. The hotel was clean and fairly quiet. I was there Halloween weekend, so perhaps that was why it was pretty loud. You could hear the reverie outside.
Stayed 2 nights in Oct 2023
Response from Front Desk Manager on Nov 1, 2023
Thank you for your feedback!

4/10 Poor

Sylvia

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
My friends and I stayed 1 night. The hotel is extremely outdated. Carpets look like they're from the 70's/80's, peeling wallpaper and cobwebs in the rooms. The beds were hard as a rock and felt like there was dust on the linens. The pool area looked like it hasn't been cleaned in months. It was dirty and there was skin or something like it floating in the hot tub. We were so grossed out we went straight back to the room. There was a jacuzzi tub in our room which was interesting. Our floor had a door that led right out to main street which was nice. I think this place is running still thanks to college students... Our floor smelled like vomit because of partying college students. Walls are also super thin. Breakfast was good and the staff was wonderful. I would rate this place a 6/10. Would I stay here again? Probably not.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 24, 2023
Thank you for your feedback and stay!

8/10 Good

Kelli

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay!
Great stay, very good in reception, nice pool area, good little breakfast, easy parking, nice treat to have deep jacuzzi tub in bathroom For a hot bath on a chilly night. … (Only suggestion- separate type of guests- I.e. no students on same floor as normal guests! I had to step into hall & tell them To quiet down, but it didn’t affect our sleep. ….And needs new carpeting)
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 24, 2023
Thank you for your feedback and stay!

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Friendly staff, excellent location. Comfortable room.
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 24, 2023
Thank you for your feedback and stay!

8/10 Good

Patricia

Traveled with family
Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 24, 2023
Thank you for your feedback and stay!

10/10 Excellent

Khadijeh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Hotel Management on Oct 24, 2023
Thank you for your feedback and stay!

8/10 Good

Mary

Traveled with partner
A good place to stay with a nice view of downtown. We enjoyed the double shower.
Stayed 1 night in Oct 2023
Response from Front Desk Manager on Oct 21, 2023
Thank you for your feedback and stay!

6/10 Okay

gail

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The parking lot needs to be fixed and the building needs to be updated. It was very confident to the main drag
Stayed 1 night in Oct 2023
Response from Front Desk Manager on Oct 20, 2023
Thank you for your stay and feedback!

4/10 Poor

Carlye

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Front Desk Manager on Oct 19, 2023
Thank you for your feedback!

8/10 Good

Joan

Stayed 1 night in Oct 2023
Response from Front Desk Manager on Nov 5, 2023
Thank you for your feedback and stay!

4/10 Poor

Megan

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My car got hit in the parking lot and the hotel will not do anything to help me find who did the damage. The hotel says there is no cameras and there is nothing they can do. Although the stay was nice while we were there I will not be staying there again!
Stayed 2 nights in Oct 2023
Response from Front Desk Manager on Oct 20, 2023
Thank you for your stay and feedback. We are sorry for the incident with your vehicle in the lot. We do not have cameras on the outside of the building. Since you also could not confirm until after you where already home via your email and phone call, our staff did advise you to call OPD and file a police report right away. We hope the report and police will be able to assist you properly.

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel to stay at when visiting Oneonta
Stayed 1 night in Sep 2023
Response from Front Desk Manager on Oct 17, 2023
Thank you kindly for your feedback, we hope you stay again!

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit
In town to visit student. Location was perfect. Fast check in, professional . Room was ver y nice, clean and comfortable.
Stayed 1 night in Oct 2023
Response from Front Desk Manager on Oct 17, 2023
Thank you kindly for your feedback, we hope you stay again!

6/10 Okay

Donald

Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from Front Desk Manager on Oct 17, 2023
Thank you kindly for your feedback, we hope you stay again!

10/10 Excellent

Kim

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Front Desk Manager on Oct 11, 2023
Thank you for your stay. We appreciate your feedback!

8/10 Good

Angela

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I'm an avid review reader and reading the reviews for this hotel left me skeptical, but I stepped out on faith and booked it because of its close proximity to my son's school (suny oneonta). My family and I traveled to Oneonta for the Colleges Family Weekend, and we wanted to be as close as possible to the school, and this location provided exactly that. Now, after my stay, I'm so glad I stuck with my decision and went againt the majority of the reviews that I saw, because this location was exactly what I needed. Granted, it is a bit outdated, and needs some improvements in regards to the wallpaper, rugs, and furniture but I didn't need all the bells and whistles. This place was safe, clean, with great customer service, and extremely conveniently located to everything. There's a door on the 2nd floor that leads straight to main street, where there are bars, restaurants, shops, etc. I even walked from the hotel up to my son's dorm because I wanted to explore the neighborhood. The walk took about 20 mins in total and I saw some friendly deer on the way. Walmart, TJ Maxx, and the movie theatre were all literally a 5 minute drive away. The hotel also provides a complimentary breakfast and it has an indoor pool. So all in all, I'm glad I bypassed the "sketchy" reviews and still booked this hotel, because this will definitely be my go to place to stay whenever I feel "son sick" and need to visit my son for the weekend.
Stayed 2 nights in Sep 2023
Response from Front Desk Manager on Oct 7, 2023
Thank you for your detailed review on your stay with us. We are happy our hotel will become your home away from home while visiting your son at school. We wish him well during his school year.

8/10 Good

Diane

Liked: Staff & service, amenities
Carpets are old, pulling up in areas. Room needs a good cleaning. Looking in the corners is always a must to remove cobwebs. It just needs some TLC.
Stayed 1 night in Oct 2023
Response from Front Desk Manager on Oct 7, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Best part of this hotel is the hige jacuzzi tub!
Stayed 2 nights in Sep 2023
Response from Front Desk Manager on Oct 4, 2023
Thank you for your stay!

8/10 Good

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Front Desk Manager on Oct 4, 2023
Thank you for the feedback!