The Shells Resort & Spa Phu Quoc
5.0 star property

Resort with private beach, full-service spa

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your current months are April, 2024 and May, 2024.
April 2024
May 2024

The Shells Resort & Spa Phu Quoc

Photo gallery for The Shells Resort & Spa Phu Quoc

Family Room, 2 Bedrooms, Ocean View | View from room
Property entrance
Luxury Suite, Ocean View | Premium bedding, minibar, in-room safe, individually decorated
Breakfast, lunch, dinner served; beach views
Premium Room, Ocean View | Building design

Overview of The Shells Resort & Spa Phu Quoc

8.6

Excellent

Popular amenities

  • Restaurant
  • Room service
  • Pool
  • Breakfast available
  • Free airport shuttle

Explore the area

Ganh Gio Beach, Duong Dong Town, Phu Quoc, Kien Giang
  • Popular LocationEat Pray Love6 min drive
  • Popular LocationSan Van Dong Duong Dong Stadium8 min drive
  • Popular LocationDinh Ba Thuy-Long Thanh-Mau8 min drive
  • Popular LocationPhu Quoc Night Market9 min drive
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Room options

Luxury Villa, Poolside

cleanliness

Highlights

Yard
Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
  • 861 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

Luxury Villa Garden - Spa Inclusive

cleanliness

Highlights

Yard
Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Flat-screen TV
Premium bedding
  • 861 sq ft
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

Luxury Suite, Ocean View

cleanliness

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
  • 1323 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Premium Room, Ocean View

cleanliness

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
  • 807 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

Family Room, 2 Bedrooms, Ocean View

cleanliness

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
  • 1453 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

Luxury Villa, Garden View

cleanliness

Highlights

Yard
Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
  • 861 sq ft
  • Sleeps 3
  • 2 Twin Beds

Similar properties

About the neighborhood

Duong Dong

Located in Phu Quoc, The Shells Resort & Spa Phu Quoc is on a private beach. Don't miss out on a visit to Vinpearl Safari.

What's nearby

  • San Van Dong Duong Dong Stadium - 8 min drive
  • Phu Quoc Night Market - 9 min drive
  • Dinh Cau - 9 min drive
  • Ong Lang Beach - 15 min drive
  • Phu Quoc Beach - 30 min drive

Getting around

  • Phu Quoc (PQC-Phu Quoc Intl.) - 31 min drive

Restaurants

  • Bún Quậy Kiến Xây - 8 min drive
  • Quan Cay Bang - 8 min drive
  • Quán Hoàng - 7 min drive
  • Tin Tin Restaurant - 6 min drive
  • Bún Quậy - 6 min drive

About this property

The Shells Resort & Spa Phu Quoc

Luxury resort near Phu Quoc Night Market
You can look forward to a free roundtrip airport shuttle, a terrace, and a garden at The Shells Resort & Spa Phu Quoc. This resort is a great place to bask in the sun with a private beach, beachfront dining, and sun loungers. Treat yourself to a massage, a body treatment, or reflexology at the onsite spa. The onsite restaurant, FLOW Restaurant, features ocean views and a poolside location. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and car rentals on site.
Additional perks include:
  • An outdoor pool with sun loungers and pool umbrellas
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), a gift shop, and luggage storage
  • A front-desk safe, a porter/bellhop, and massage treatment rooms
  • Guest reviews give good marks for the helpful staff
Room features
All 134 individually furnished rooms feature comforts such as premium bedding and air conditioning, in addition to amenities like free WiFi and safes.
Extra amenities include:
  • Rainfall showers, separate tubs/showers, and free toiletries
  • Balconies or patios, wardrobes/closets, and free infant beds

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 8:00 AM to 6:00 PM at scheduled times and on request
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM–10:00 AM for a fee: USD 15 for adults and USD 11 for children
  • A restaurant
  • Couples/private dining

Restaurants on site

  • FLOW Restaurant

Things to do

  • Full-service spa
  • Kayaking
  • Outdoor pool
  • Steam room

Family friendly

  • Free crib
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily

Accessibility

  • No elevator

More

  • 2 floors
  • Built in 2014
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

Outdoor space

  • Balcony/patio

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from December 5 2022 to December 31 2024 (dates subject to change):
  • One of the swimming pools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 38.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 15 for adults and USD 11 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 38.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as bedding and meals and must be paid directly at the hotel.

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is required for transportation to and from this property
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Shell Phu Quoc
Shell Resort Phu Quoc
Shells Resort Phu Quoc
Shells Resort
Shells Phu Quoc
The Shells Resort & Spa Phu Quoc Island, Vietnam
The Shells Resort Spa
The Shell Resort Spa
The Shells Resort Spa Phu Quoc
The Shells & Phu Quoc Phu Quoc
The Shells Resort Spa Phu Quoc
The Shells Resort & Spa Phu Quoc Resort
The Shells Resort & Spa Phu Quoc Phu Quoc
The Shells Resort & Spa Phu Quoc Resort Phu Quoc

Frequently asked questions

Does The Shells Resort & Spa Phu Quoc have a pool?

Yes, this property has an outdoor pool. One of the pools will be unavailable from December 5 2022 to December 31 2024 (dates subject to change).

How much does it cost to stay at The Shells Resort & Spa Phu Quoc?

As of Mar 29, 2024, prices found for a 1-night stay for 2 adults at The Shells Resort & Spa Phu Quoc on Apr 27, 2024 start from $54.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Shells Resort & Spa Phu Quoc pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Shells Resort & Spa Phu Quoc?

Self parking and valet parking are free at this property.

What time is check-in at The Shells Resort & Spa Phu Quoc?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at The Shells Resort & Spa Phu Quoc?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does The Shells Resort & Spa Phu Quoc provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs 8:00 AM–6:00 PM on request.

Where is The Shells Resort & Spa Phu Quoc located?

This Phu Quoc resort is on the beach, 3.2 mi (5.1 km) from Phu Quoc Night Market, and within 20 mi (32 km) of Vinpearl Safari and Phu Quoc Prison. Sun World Hon Thom Nature Park is 24.6 mi (39.6 km) away.

The Shells Resort & Spa Phu Quoc Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 272 out of 526 reviews" "
Rating 8 - Good. 174 out of 526 reviews" "
Rating 6 - Okay. 46 out of 526 reviews" "
Rating 4 - Poor. 20 out of 526 reviews" "
Rating 2 - Terrible. 14 out of 526 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Ivy

Traveled with partner
Great resort design with layout, beautiful surrounding and private beach. Staff are helpful. Room is very roomy. Breakfast is very good. Love the BBQ dinner outdoor. Things need to be taken into attention is facility update and services. It is sad to see this beautiful resort goes under maintenance and services. Many doors hinges a loose and items are falling off like toilet paper holders...
Stayed 3 nights in Jan 2024

8/10 Good

Sarah

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Shells has really lovely staff and a 24/7 buggy service to get around the resort (from pools to room or restaurants/reception). However, the resort rooms lack cleanliness as the once beautiful white tiles have a yellow tinge to it. I sympathise with the choice of white as Phu Quoc can get very hot and white is less likely to retain the heat. I trust that they are clean, however, upon first glance, feel a little put off. The rooms are spacious and the pool is nice to use. 2/3 of the pools were under maintenance and I believe that they will reopen at the end of 2024. The shells is a decent stay, however I don’t believe it is still the 5 star resort it once was.
Stayed 4 nights in Jan 2024

2/10 Terrible

Michael, Bellambi

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had a highly disappointing experience at "The Shells Resort and Spa" in Phu Quoc, Vietnam. Despite being advertised as a luxurious 5-star hotel, the reality was a stark contrast. The cleanliness was severely lacking, with evident signs of neglect – from mold in the shower and bath to pervasive cracks in the walls. The rusty steel fixtures left unsightly rust marks on various surfaces. The promotional pictures are misleading, showcasing a beauty that the actual hotel doesn't live up to. Having paid over $1000 (AU) for a 4-night stay, we expected a certain standard, but this turned out to be one of the worst hotels we've encountered in Vietnam. Dishearteningly, we decided to check out within an hour of checking in. To add to the disappointment, our 4-night stay was prepaid, and the hotel is currently refusing to refund our money our meet us somewhere half-way. This experience has left a bitter taste, and I strongly advise against choosing "The Shells Resort and Spa" if you seek a truly enjoyable and clean stay in Phu Quoc.
Stayed 4 nights in Dec 2023

4/10 Poor

Anna Maria

Stayed 8 nights in Dec 2023

10/10 Excellent

JYUN SIAN

Stayed 1 night in Dec 2023

8/10 Good

Johnny Chinh

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for relaxation if yoh cab overlook the imperfections as it needs a comestics
Stayed 4 nights in Dec 2023

6/10 Okay

Phuong, Happy Valley

Traveled with group
Liked: Cleanliness, staff & service
The staff are very nice and helpful. Breakfasts are delicious. The room we booked 4 nights with private pool, and last only for 2 nights. Then, they moved us to another room which was different. In the end, they tried to fix things but it’s not same.
Stayed 4 nights in Nov 2023

8/10 Good

Chi Tung

Stayed 3 nights in Oct 2023

8/10 Good

Vincy Jenevieve

Stayed 1 night in Oct 2023

10/10 Excellent

hung

Stayed 2 nights in Oct 2023