Ratings based on 801 Verified Reviews

4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington

Nice hotel close to everything

Posted Feb 18, 2018
Loved everything about this property. Convenient to local facilities and shopping. Staff was amazing. Customer service at its best. Andrew was extra helpful and very pleasant.
Comment from Hotel Management
Feb 20, 2018 by Ayres Suites, Hotel Management
Thank you for sharing your feedback about your experience at our hotel. We are so happy you enjoyed your stay with us. We will share your comments with our staff, especially Andrew. Thank you again and we hope to see you when you are back in the Ontario area. Safe Travels.
2 out of 5
by A verified traveler from Ontario California

Disappointed

Posted Feb 18, 2018
Check in was normal except they did not mention the additional $100 for incidentals. There is nothing to order except room service which requires a major credit card. Requested a king bed with a sofa couch for a party of four. Had to call the front desk twice for bedding. Got attitude from the individual who brought the blankets and sheets he rolled his eyes and walked away stating they didn’t have any pillows. Called the front desk again and had the issue resolved. Overall this pkace is out dated and very dark. My opinion and only my opinion is they do this to hide things most people don’t want to see. Will not stay here again. Others may have had better experiences but we didn’t.
Comment from Hotel Management
Feb 20, 2018 by Ayres Suites, Hotel Management
Thank you for sharing your experience with us. I am sorry to hear that there were issues with your stay. I have shared your comments with our department managers and the issues will be addressed with our entire team. We hope you will reconsider and stay with us again should your travels bring you back to our area.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 19, 2017
Not bad ,but we can't say that they have breakfast
Comment from Hotel Management
Jan 2, 2018 by Amy Delgadillo, Hotel Management
Thank you for choosing Ayres Suites during your visit to Ontario, California.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Nice hotel with very wonder staff!!

Posted Dec 18, 2017
Pros: Staff was wonderfull
Cons: Hey should not store trash in staff room on 1st floor, you could smell it in the hallways when you walked by.
Location: Ontario Mills Mall, theater, and every restaurant you can think of. Very convenient.
We were here for a one night stay to celebrate a birthday and also go to a soccer match the following day. Check-In and Check-Out were quick and efficient. The staff are extremely helpful and accommodating. We initially had a room with a TV that didn't work and they quickly changed our rooms..no questions asked. The breakfast and dining area were very neat and clean, they had 2 people working behind the hot breakfast counter serving the hot food. It included sausage, potatoes, scrambled eggs and crepes. There were all choices of toast and bagels that included butter, jam, and cream cheese. Drinks included juices, tea and coffee, which were all very tasty. Hotel was quiet and very close to Ontario Mills and the many surrounding restaurants. Good one night stay.
Comment from Hotel Management
Jan 2, 2018 by Amy Delgadillo, Hotel Management
Thank you for sharing your feedback and choosing Ayres Suites during your visit to Ontario, California.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 9, 2017
Room was wide and comfortable. Nice breakfast and tasty
Comment from Hotel Management
Dec 12, 2017 by Amy Delgadillo, Hotel Management
Thank you for sharing your feedback about your stay. We hope to see you again when you are visiting the Ontario area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 27, 2017
Staff and room were very nice and clean! Would recommend to family and Friends
Comment from Hotel Management
Dec 1, 2017 by Amy Delgadillo, Hotel Management
Thank you for taking the time to write a review regarding your recent stay with us. We hope to welcome you when you are visiting the area again. Have a wonderful weekend and holiday season. Amy Delgadillo Ayres Suites Ontario Mills
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 24, 2017
Easy freeway access. The small fridge was off and not cooling. I just turn the button on back and it worked perfect. Thanks
Comment from Hotel Management
Dec 1, 2017 by Amy Delgadillo, Hotel Management
Thank you for taking the time to write a review regarding your recent stay with us. We hope to welcome you when you are visiting the area again. Have a wonderful weekend and holiday season.
5 out of 5
Recommended
for Everyone
by A verified traveler from Southern Cal.

Great Staff and good location for a night away.

Posted Oct 23, 2017
Pros: Staff was very friendly and accommodating..
Cons: It could use a deep cleaning of the carpets and air conditioners.
Location: Great location to shop and eat.
Stayed here for a "staycation" night. The front desk staff was amazing and the place was well kept. The rooms did smell a bit stale but where clean. The air conditioner I believe was the cause of the smell. Breakfast was good but would like to see a few more workers during the weekend to help serve it.
Comment from Hotel Management
Dec 1, 2017 by Amy Delgadillo, Hotel Management
Thank you for taking the time to write a review regarding your recent stay with us. We have shared your observations with our department managers so we can ensure those areas are addressed. We hope to welcome you when you are visiting the area again. Have a wonderful weekend and holiday season.
5 out of 5
by Dorina E.

Will return, very happy. Great service!

Posted Oct 19, 2017 on Hotels
This hotel is worth staying at. We were treated with respect and friendliness. I truly recommend staying here. Great location with shuttle to airport and to Ontario mills mall. Honest people.
Comment from Hotel Management
Dec 1, 2017
Thank you for taking the time to write a review regarding your recent stay with us. We hope to welcome you when you are visiting the area again. Have a wonderful weekend and holiday season. Sincerely, Amy Delgadillo Ayres Suites Ontario
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice location.

Posted Oct 18, 2017
We like the hotel beds they where great to sleep in and my kids love the room space and the Great internet access.
Comment from Hotel Management
Oct 31, 2017 by Ayres Hotels, Hotel Management
Dear Valued Guest, Thank you for taking the time to write a review regarding your time with us. We appreciate your kind words regarding the accommodations we offer, as well as our complimentary WiFi access. We hope to welcome you all back soon! Sincerely, Amy Delgadillo General Manager