Ratings based on 744 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from New York

Close to Claremont Colleges

Posted Aug 27, 2016
Pros: location, full breakfast
Cons: not at this time
Location: Target
Staff very friendly, easy to get to Claremont colleges
5 out of 5
by A verified traveler

Posted Aug 21, 2016
Room was very spacious & clean. Comfortable bed and very quiet.
5 out of 5
by A verified traveler from B

We finally found a hotel we can come back to

Posted Aug 10, 2016
Had an emergency trip to our ild hometown. We stayed at different hotels in area before and not impressed. This time was an emergency situation and booked this hotel out of need. What a good choice. When we come back this will be the place.
Comment from Hotel Management
Aug 15, 2016 by Frank Fales, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN Plus Heritage Inn Rancho Cucamonga/Ontario
4 out of 5
by A verified traveler from San Diego

Restaurants and stores nearby.

Posted Aug 10, 2016
Located in a quiet area that is not far from places to eat.
Comment from Hotel Management
by Frank Fales Operation Manager, Hotel Management
Your business is very important to us and we value your feedback. We are very fortunate to have so many amenities nearby! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Frank Fales Operations Manager BEST WESTERN Plus Heritage Inn Rancho Cucamonga/Ontario
4 out of 5
by A verified traveler from PAPEETE

Hôtel trèMAGNIFIQUEs bien

Posted Aug 8, 2016
Pros: CHAMBRE, PETIT DEJEUNER
Cons: RIEN A DIRE
Location: QUARTIER RASSURANT, PRES DU MALL ET DE BASS PRO ONTARIO
SUPERBE 1 NUIT PASSER EN FAMILLE, JE RETOURNERAI A CETTE HOTEL ET JE RECOMMANDE.
Comment from Hotel Management
Aug 15, 2016 by Frank Fales Operation Manager, Hotel Management
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Frank Fales Operations Manager BEST WESTERN Plus Heritage Inn Rancho Cucamonga/Ontario
5 out of 5
by A verified traveler

Everything is very new and modern.

Posted Aug 3, 2016
Cons: Increase the size of the breakfast room. Route the waterlines different so it is not so noisy when someone in another room uses water
Location: Close to shopping and restaurants
Went there for a business trip and it was a quiet hotel
Comment from Hotel Management
by Frank Fales Operation Manager, Hotel Management
Your business is very important to us and we value your feedback. I apologize for the water noise. We have added on an overflow room for the breakfast area. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Frank Fales Operations Manager BEST WESTERN Plus Heritage Inn Rancho Cucamonga/Ontario
5 out of 5
by A verified traveler from Barstow, CA

Nice hotel. Mini kitchen a plus.

Posted Jul 30, 2016
Breakfast was nice. Staff was helpful and kind. Mimi's across parking lot. Room had mini kitchen. Comfortable place to recover after eye surgery.
Comment from Hotel Management
by Frank Fales Operation Manager, Hotel Management
Your business is very important to us and we value your feedback. We wish you a speedy recovery. I am very happy you enjoyed your accommodations! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Frank Fales Operations Manager BEST WESTERN Plus Heritage Inn Rancho Cucamonga/Ontario
5 out of 5
by A verified traveler from ontario

Nice hotel and like the pool

Posted Jul 29, 2016
MY daughter spent the whole morning in the pool. Nice location and Pretty quiet to stay
Comment from Hotel Management
by Frank Fales Operation Manager, Hotel Management
Your business is very important to us and we value your feedback. I am very happy that your daughter enjoyed the pool during your stay! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Frank Fales Operations Manager BEST WESTERN Plus Heritage Inn Rancho Cucamonga/Ontario
4 out of 5
by A verified traveler

close to the event i was going too

Posted Jul 25, 2016
most was ok the night clerk girl really made me mad at about 10 PM
Comment from Hotel Management
by Frank Fales Operation Manager, Hotel Management
I apologize that you had an issue at check in. We strive to provide great service. If I can be of assistance please feel free to contact me. I hope the remainder of your stay was good. Please send our best to you and your loved ones! Sincerely, Frank Fales Operations Manager
5 out of 5
by A verified traveler from southe

Great room!

Posted Jul 23, 2016
This room was huge. Two big beds, fridge, sink and microwave. Super quiet and located around so many restaurants. Definitely would stay again
Comment from Hotel Management
Jul 25, 2016 by Frank Fales Operation Manager, Hotel Management
I am very happy you liked the large room! We are fortunate to be near so many amenities inn the area. We hope to see you again soon! Please send our best to you and your loved ones! Sincerely, Frank Fales Operations Manager