Ratings based on 988 Verified Reviews

4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice stay

Posted Jun 24, 2017
Clean and comfortable room. Friendly staff. Perfect room for an overnight soccer tournament
4 out of 5
Recommended
for Everyone
by A verified traveler from Pa.

Visit family

Posted May 21, 2017
Pros: The closeness to were we visiting. Room was clean no major disappointments . Overall nice place.
Cons: Breakfast. Kind of seems redundtant not sure what can be done. But it's convenient.
Location: There is not much around, there is a minor league baseball team near by, they were on a road trip when we visited the Ontario mall is close .
Overall it's a nice hotel we stayed for 5 nights visiting family. Visit yearly , this year it was a little cold to swim but in past temps. We're over 100 and the pool was ice cold not sure why. The breakfast was ok but it kinda got stale used to have ham strips once in a while to break up options Seemed to have brown and serve sausage too often, since I'm sure breakfast is added into cost of stay it's not free. The orange juice in the dispenser seemed to have a bad taste. Main reason for staying here is that hotel is very close to where we visit. Not that it's a bad place for amount of time we are in room i might look around for something cheaper . Also the internet seems to kick you off once in a while.
Comment from Hotel Management
May 24, 2017 by Frank Fales, Hotel Management
Please accept our sincere apologies for not exceeding your expectations. We will meet with our breakfast team to explore other options. I am sorry the weather did not cooperate on this particular stay. It is usually in the 90's this time of year. We hope that you will consider staying with us again. Please send our best to you and your loved ones! Sincerely, Frank Fales Operations Manager
2 out of 5
by A verified traveler

Stayed one night for medical appointment.

Posted May 5, 2017
Carpet was smelly. Door was outdated. Flying bugs on the restroom ceiling and sleeping area too. Beds were the worst. Also, I called complaint to front desk about our view from our room was a wall!!! I requested a view online. I have a special needs child who enjoys!!! Looking out the window.. the front desk person said sorry we ran outta those rooms, I have no other available room to put you in... I had already prepaid for this room online it stated room with a view! Lies... Never again .
Comment from Hotel Management
May 8, 2017 by Frank Fales, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are sorry you did not have a room with a view. After reviewing your reservation I confirmed that the room type booked through Expedia was a room explicitly without a view. This room type is usually at a discount. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario
4 out of 5
by Makawan

Posted Mar 24, 2017 on Hotels
Comment from Hotel Management
Mar 28, 2017 by Herman, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario
4 out of 5
by Roni

Wonderful staff, nice, hotel.

Posted Mar 21, 2017 on Hotels
The entire staff at this hotel are wonderful, from the front desk, to housekeeping, as well as the wonderful ladies in the breakfast room. Can't say enough about how friendly and thoughtful they are.
Comment from Hotel Management
Mar 23, 2017 by Herman, Hotel Management
Thank you for the kind review! We are very happy the staff was friendly and accommodating! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario
5 out of 5
by adina

Posted Mar 20, 2017 on Hotels
Comment from Hotel Management
Mar 23, 2017 by Herman, Hotel Management
Thank you for the great rating! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 20, 2017
Very nice atmosphere. Staff very helpful. Would stay there again. Rooms very nice.
Comment from Hotel Management
Mar 22, 2017 by Frank Fales, Hotel Management
Thank you for the great review! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario
4 out of 5
by Jessica

Posted Mar 20, 2017 on Hotels
Loved that everything you needed is literally around the corner. Rooms are average nothing special about them. Certain rooms have some pretty descent views.
Comment from Hotel Management
Mar 23, 2017 by Herman, Hotel Management
Thank you for the fantastic review! We are very fortunate to have so many amenities close by. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario
5 out of 5
by Robert

Excellent Quality, Clean and Quiet With A View!

Posted Mar 19, 2017 on Hotels
Absolutely fantastic stay - this is my 2nd time here, and I was very impressed with the efficiency & professionalism of the front desk check-in and checkout process as well as the cleanliness, quiet and excellent quality of the room. Super comfortable bed, awesome shower, and a beautiful view of the mountains. Having stayed in many hotels in Rancho Cucamonga, this is far and away my favorite!
Comment from Hotel Management
Mar 23, 2017 by Herman, Hotel Management
Thank you for the outstanding review!! We are very happy you chose us again! We are flattered by your compliments! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario
5 out of 5
by MINAKSHI

Posted Mar 17, 2017 on Hotels
Very comfortable, clean everything was provided in the rooms including - microwave, wifi, fridge, snacks. Breakfast hours starting at 6 am are very convenient. Very varied and delicious array of breakfast choices. Overall an exceptional choice for hotel stay.
Comment from Hotel Management
Mar 20, 2017 by Herman, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario