Ratings based on 915 Verified Reviews

4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 22, 2017
Good location and very convenience, like have hot breakfast.
Comment from Hotel Management
Feb 24, 2017 by Frank Fales, Hotel Management
Thank you for the outstanding review! We are very happy you enjoyed the breakfast buffet and your accommodations. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario
2 out of 5
by A verified traveler from california

The suite

Posted Feb 2, 2017
Pros: Offered breakfast
Cons: A lot
Very dark, musty smell, dated decor, ac so noisy we had to turn it off in order to sleep then extremely stuffy.
Comment from Hotel Management
Feb 6, 2017 by Frank Fales, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario
5 out of 5
Recommended
for Everyone
by A verified traveler from Fresno, Ca.

Very Nice

Posted Feb 1, 2017
Pros: Room, Breakfast, close to gym LA fitness,
Cons: Hotel GYM equipment
Location: GYM is less than a block away, Everything and everyplace you would to eat and drink walking distance, Red Helmet Training site is close.
Staff was very nice and went above helping me. They said Hi to me every time I walked in. The gym could use some Dumbells.
Comment from Hotel Management
Feb 4, 2017 by Frank Fales, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Thank you for the great review! We are very happy you enjoyed your stay with us. We are definitely very fortunate to have so many amenities close by. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario
1 out of 5
by A verified traveler

Bad Service

Posted Jan 30, 2017
We could hear the room above us every day and night! spoke with the staff about it and nothing was done! After hearing the women and man fighting for 3 days the cops finally showed up and that is when they finally gave us another room! Really bad service at this hotel from the front desk! I know Best Western is not the greatest place to stay but was very close to where i had to be! but will never go back again! would rather pay more for a good nights rest!!!!!!
Comment from Hotel Management
Feb 1, 2017 by Frank Fales, Hotel Management
Please accept our sincere apologies for the noise issue from the guest room above you. We did warn the guest above you on two separate occasions and then asked them to leave the hotel. I am happy the staff gave you a new room on the second night. We would love to redeem ourselves and ensure that your next stay is a great one. please send our best to you and your loved ones! Sincerely, Frank Fales Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from nebraska

Very good experience.

Posted Jan 28, 2017
Great breakfasts, quiet area, shopping and restaurants nearby, fantastic view of snow capped mountains from room, easy access to multiple freeways, housekeeping very good doing more than what is asked.
Comment from Hotel Management
Feb 2, 2017 by Frank Fales, Hotel Management
Thank you for the outstanding review! We are very happy you enjoyed the location and the great views! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel

Posted Jan 25, 2017
Exellent hotel Quiet, clean. Very good breakfast. Close from ontario shopping mall, restaurants, activities
Comment from Hotel Management
Jan 27, 2017 by Frank Fales, Hotel Management
Thank you for the great rating! We really appreciate your business and we are very happy you enjoyed your stay with us. we are very fortunate to have so many amenities close by. We hope to see you on your next trip to the area. Please send our best to you and your loved ones! Sincerely, Frank Fales Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice comfortable hotel, very spacious rooms

Posted Jan 23, 2017
Pros: Cleanliness, close to restaurants and shopping
Location: Good restaurants, and shopping. Easy freeway access
Spacious rooms, good breakfast close to shopping. Staff very friendly, good breakfast. I would highly recommend this hotel rather than hotels closer to airport.
Comment from Hotel Management
Jan 27, 2017 by Frank Fales, Hotel Management
Thank you for the great review! We are very happy you enjoyed your accommodations and friendly staff. We are very fortunate to have so many choices of restaurants and shopping very close by. We really appreciate your business and hope to see you again soon! Sincerely, Frank Fales Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice, clean, confortable, perfect situation

Posted Jan 21, 2017
EXCELLENT hotel. Nice, clean, confortable, perfect situation. Go for it !
Comment from Hotel Management
Jan 23, 2017 by Frank Fales, Hotel Management
Thank you for the great review! We are very happy you enjoyed your stay with us. We strive to provide a clean and comfortable room with great customer service! We hope to see you again when you are back in the area. Please send our best to you and your loved ones! Sincerely, Frank Fales Operations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Comfortable bed and good breakfast!

Posted Jan 19, 2017
The room condition is good and clean, simple but comfortable, breakfast is good and serves fast.
Comment from Hotel Management
Feb 24, 2017 by Frank Fales, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario
4 out of 5
Recommended
for Everyone
by A verified traveler

Why knock Best Western?

Posted Jan 13, 2017
I always stay at Best Western for business. Friends make fun of me but the one in Ranchi Cucamonga is one of the better places to stay. Hotel style, 5 stories high and not motel style where door faces outside to street. Gym is small, but you can go right across the street and use LA Fitness for free if you show then your room key. Close to all the amenities in area and room extremely quiet for one. Have never had a problem with water pressure or noise for the past 6-7x I've stayed there.
Comment from Hotel Management
Feb 16, 2017 by Frank Fales, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. I am very happy to hear that you were able to take advantage of the hotel amenities and the multitude of restaurants close by. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN Plus Heritage Inn Rancho Cucamonga/Ontario