Ratings based on 1,382 Verified Reviews

4.4 out of 5
90% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from bay area noethern California

Good hotel except

Posted Jan 7, 2018
The hotel hotel did move a jacuzzi any longer which we were looking forward to we should of called in advance before booking.
Comment from Hotel Management
Jan 16, 2018 by Danny V, Hotel Management
Thank you so much for choosing Country Inn and Suites in Ontario as your choice for accommodations. We apologize that our Jacuzzi was removed and replaced with a fire pit sitting area. We appreciate your feedback and wish you a wonderful 2018.
2 out of 5
by A verified traveler

Terrible noise and lack of sound elimination

Posted Jan 4, 2018
The wall and floor of this hotel has zero effect on eliminating sound. Hence you can hear every single move from people above you. The carpet is so dirty as the cleaning lady never touches it. The only good thing is the nice yummy breakfast: it is self serving but with decent varieties.
Comment from Hotel Management
Jan 7, 2018 by Customer Care, Hotel Management
Thank you for reaching out to us. It is rewarding to know that you were delighted with the "Be Our Guest" breakfast buffet. On the other hand, we are sorry to hear about the noise issue, the cleanliness of your room and the service you received from our housekeeping staff at that time. We are concerned about the satisfaction of our guests and your feedback is greatly appreciated as it assists us in our continuous goal of improving our services. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from NV

Extremely nice hotel, great location!!

Posted Jan 2, 2018
Pros: Location, Comfort of bed, Mini Fridge, Microwave, Location, the size of the room.
Location: Ontario Mills Mall is located across the street
Extremely nice hotel, great location 45 mins away from Balboa Pier. I actually picked which floor I wanted to be on which is a plus. Staff was amazing and it's in a peaceful neighborhood. I'll be staying here again, they room was really big the bed is comfortable.
Comment from Hotel Management
Jan 16, 2018 by Danny V, Hotel Management
Thank you so much for choosing Country Inn and Suites in Ontario as your choice for accommodations. We are happy to hear that you enjoyed our location being so close to the Ontario Mills Mall and the Ontario International Airport. I will be sure to share your nice comments about the staff as well. We hope to see you again on your next visit to the area.
2 out of 5
by A verified traveler

Disappointed

Posted Dec 30, 2017
We stayed on the 3rd floor. The hallway smells terrible and has a strong odor smell.
Comment from Hotel Management
Jan 2, 2018 by Customer Care, Hotel Management
Thank you for reaching out to us. We are sorry to hear about the cleanliness of the hallway at that time. I understand how frustrating that must have been. Your feedback will be forwarded to the hotel management for improvements. We hope for another opportunity to make a more favorable impression in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ontario, ca

Speechless

Posted Dec 28, 2017
Love it!!! 5 *****'s its quiet clean over give a 5 stars
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel right next to 5-80 freeway

Posted Dec 18, 2017
Nice on the American River Walk and next to Old town Sacramento. Mike who checked me in was great. He was really busy w me, phones and dealt w a un happy buffet customer. True Pro good job
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to Mall

Posted Dec 14, 2017
Place looks a little dated inside. Could definitely use some renovations. Hotel employees at front desk could smile more & be more welcoming. Besides that it was a nice little stay
Comment from Hotel Management
Dec 20, 2017 by Danny V, Hotel Management
Thank you so much for your feedback. We appreciate the suggestions because this is how we learn and grow as a property. We are expecting a full property renovation in 2018 which will give the hotel a whole new look and feel. We hope that you have the chance to return and stay with us again.
3 out of 5
by A verified traveler

Location was best feature

Posted Dec 8, 2017
Cons: deep cleaning of bathrooms and paint
Hotel not up to par with Hampton Inns. Needs new paint inside and just seems old.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Dec 3, 2017
Located really close to the 10, next to Ontario mills mall, restaurant's close by, huge rooms, it was great
4 out of 5
Recommended
for Everyone
by A verified traveler from Stratton, Co

Posted Nov 29, 2017
Was a nice place to stay. No noise close to shopping and the airport! I will stay there again when in the area.