Ratings based on 1,163 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
Recommended
for Everyoneby A verified traveler from phoenix
Great location!
Posted Apr 22, 2018We enjoyed the breakfast buffet. The warm oatmeal was fulfilling.😊
Recommended
for Everyoneby A verified traveler
Great
Posted Apr 20, 2018This’s the hotel will recommend to everyone we’ll be back soon
Recommended
for Everyoneby A verified traveler
Nice hotel close to Mills Mall and Airport
Posted Apr 11, 2018Nice hotel. Staff and Management accommodated my room request. Breakfast nice.
Comment from Hotel Management
Apr 16, 2018 by Hyatt Place, Hotel Management
Thank you for such a wonderful review! We will see you soon!
Recommended
for Everyoneby A verified traveler from California
Great location but less than impressive service!
Posted Apr 8, 2018
Pros: Location
Cons: A/C, TV.
Location: Great location in the heart of Ontario Mills.
In general, this a nice facility in a great location, but the hotel staff were not very customer oriented and all our requests were met with "No" which was disappointing. The biggest problem was the TV in our room didn't work, and though they tried (after one hour of my calling to complain about the problem), they could not fix it. The A/C unit was also extremely noisy. Breakfast was good, though I was disappointed that there were no sandwiches, which is always the specialty at this brand.
Comment from Hotel Management
Apr 9, 2018 by Hyatt Place, Hotel Management
Thank you so much for your review. We will use this information to train our staff so this issue does not happen again. Hyatt has changed their breakfast from the sandwiched to the bowls. We are sad to hear this was not up to your expectations. We hope you will come back again and give us another chance.
Recommended
for Everyoneby A verified traveler
Posted Mar 31, 2018
It was cool. Wish there was a hot tub. But other than that it was a pretty cool experience. Staff is very friendly and room is very very very clean.
Comment from Hotel Management
Apr 2, 2018 by Hyatt Place, Hotel Management
Thank you for your review! We hope to see you again soon!
by A verified traveler from Salt Lake City
Nice accommodations close to many things to do.
Posted Mar 31, 2018Nice rooms and service. Within walking distance of many restaurants and a huge mall. Plenty of close entertainment.
Comment from Hotel Management
Apr 2, 2018 by Hyatt Place, Hotel Management
Thank you for your fantastic review! We hope to see you again soon!
Recommended
for Everyoneby A verified traveler
The Hotel experience was GREAT
Posted Mar 5, 2018The staff was pleasant and friendly. The perks are Awesome! There is free wifi, breakfast, wine/beer tasting and a uber ride within a 5 mile radius. Only thing I would recommend is they do some remodeling/updating to their rooms. The rooms aren’t bad, but they can use a makeover. I would stay here again!
Comment from Hotel Management
Mar 12, 2018 by Hyatt Place, Hotel Management
Thank you so much for your feedback. We will review this with our team to make sure your next stay with us is even better!
Recommended
for Everyoneby A verified traveler
Nice Place to Stay
Posted Mar 4, 2018Overall, I enjoyed my stay at the Hyatt Place. The room was clean and comfortable and the staff was friendly and helpful. It would, however, been nice to have bath towels in my room!
Comment from Hotel Management
Mar 12, 2018 by Hyatt Place , Hotel Management
Thank you for your response! We will review this information with our team to make sure this was an isolated incident. I hope to see you again soon!
by A verified traveler
Aweful
Posted Feb 26, 2018They did not give us the room we booked on Expedia and the staff was extremely immature and disrespectful. Our family of 4 booked a room with two rooms, but they gave us one with only one and could care less how inconvenient or uncomfortable we were.
Recommended
for Everyoneby A verified traveler
Excellent stay
Posted Feb 26, 2018Overall a really great stay. I will book here when I stay in this area again. It's also in a really convenient location.
Comment from Hotel Management
Mar 12, 2018 by Hyatt Place, Hotel Management
Thank you for staying with us!! We hope to see you again soon!