Ratings based on 1,271 Verified Reviews

4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Comfortable stay

Posted Sep 18, 2017
This is my second time staying at this hotel and it is now my go to hotel when staying at Ontario. Hotel is really big and the staff is very friendly the price is not bad and the rooms are nice and quiet only complaint would be the pool closes early but I would definitely recommend this hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 22, 2017
Nice spacious room. It was clean. Shower didnt drain properly and the breakfast was cold but the staff was very friendly, professional, and had great customer service.
Comment from Hotel Management
Aug 26, 2017 by Ian, Hotel Management
Dear Valued Guest: Thank you for staying with us and I appreciate you taking the time to post your comments and rate your experience with us. I would like to apologize for the issues you had with your tub drain and breakfast. I have shared your comments with the department managers. Thank you for letting us know. Sincerely, Ian Asmundson Front Office Manager
5 out of 5
by A verified traveler from Granada Hills, CA

Perfect for travel

Posted Aug 20, 2017
Pros: Clean hotel, friendly staff
Cons: Probably better hours for small cafe
Location: Went for a music festival in San Bernardino
The location is right next to the freeway which is nice, as well as near major stores such as Ralphs and Target. Hotel staff was accommodating and helpful (even when requesting a different bed from what was originally booked). Rooms were clean and fully stocked with hotel needs (eg: towels, shampoo, etc). TV and fridge worked just fine and had a lovely view in the morning. The AC is usually on during the entire time, so bring extra blankets if you get cold easily!
Comment from Hotel Management
Aug 26, 2017 by Ian, Hotel Management
Dear Kimmy: Thank you for staying with us and I appreciate you taking the time to post your comments and rate your experience with us. Sincerely, Ian Asmundson Front Office Manager
3 out of 5
by A verified traveler from California

Ok hotel

Posted Aug 17, 2017
I was expecting a better room. A room with a refrigerator and microwave.
Comment from Hotel Management
Aug 28, 2017 by Ian, Hotel Management
Dear Ismael: Thank you for staying with us and I appreciate your scores and specific comments about your experience with us. We do have mini-fridges available upon request at no additional charge. Please let us know before or upon your arrival of your next visit and we will be happy to accommodate your request. Sincerely, Ian Asmundson Front Office Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 27, 2017
Overall it was a nice stay. Although, one negative point is the cleaning crew failed to remove the used towels on the second morning, and might have even reused the floor towel. Hopefully that was an isolated incident.
Comment from Hotel Management
Jul 30, 2017 by Ian, Hotel Management
Dear Valued Guest: Thank you for staying with us and I appreciate you taking the time to post your comments and rate your experience with us. I would like to apologize for the oversight of the housekeeping department. I have shared your comments with the Executive Housekeeper to prevent issues from reoccurring. Sincerely, Ian Asmundson Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Portland, OR

Good nights rest

Posted Jul 16, 2017
Nice clean hotel, the fitness room is alright and the pool was nice. We only stayed one night. It was one of the cheapest hotels in the area so it worked great. No complaints, just not a 5 star hotel. That's all, good location for staying in the area.
Comment from Hotel Management
Jul 21, 2017 by Ian, Hotel Management
Dear Derek: Thank you for staying with us and I appreciate you taking the time to post your comments and rate your experience with us. Sincerely, Ian Asmundson Front Office Manager
2 out of 5
by A verified traveler from Atlanta, GA

Dirty. Outdated. Allergy alert to dust!

Posted Jul 16, 2017
Room was dirty. Corners obviously cut, with lots of visible dirt and crumbs. I didn't want to sit in the chair... looked like it was rarely to never cleaned. TV volume didn't work. Had to stand next to the TV just hear it. My eyes were red and burning from the time I walked in the doors, to the moment I left. They didn't seem to enforce the no smoking rule, gross!
Comment from Hotel Management
Jul 21, 2017 by Ian, Hotel Management
Dear Danny O: Thank you for staying with us and for taking the time to post your comments and rate your experience with us. I was quite distressed to read that you had such a poor experience here at the Ontario Airport Hotel. I would like to take this opportunity to apologize. I know that does not change your experience, but I have discussed these issues with the department managers, and we will work on getting these issues resolved. Thank you again for your comments. We appreciate the feedback. Sincerely, Ian Asmundson Front Office Manager
2 out of 5
by A verified traveler

Posted Jul 9, 2017
Day stuff very rude. Wi-fi connectivity is poor through out whole area at the hotel.
Comment from Hotel Management
Jul 14, 2017 by Ian, Hotel Management
Dear Valued Guest: Thank you for staying with us and for taking the time to post your comments and rate your experience with us. I was very distressed to read that you encountered some less than friendly associates during your experience with us. We pride ourselves on providing sincere and warm service and your survey seems to indicate we totally missed the mark. I would like to take this opportunity to apologize. I know that does not change your experience, but I have discussed these issues with my front desk staff, and we will work on getting these issues resolved. Sincerely, Ian Asmundson Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Location

Posted Jul 3, 2017
Location: Shopping: Ontario Mills, Victoria Gardens, Huge Bass Pro Shop, Target, Kohls... to much to list In-n- Out Boomers
We had a great stay in a great location. The hotel courtyard is beautiful and the pool is spacious and deep. An added plus is the security at night. There is plenty of parking. Shopping venues are all around the area (Ontario Mills) or within a 10-15 minute drive on the freeway (Victoria Gardens) and the hotel offers free shuttle service within a 5 mile radius. Although the hotel does not offer free breakfast, there are nearby restaurants to grab a bite.
Comment from Hotel Management
Jul 4, 2017 by Ian, Hotel Management
Dear Valued Guest: Thank you for staying with us and I appreciate you taking the time to post your comments and rate your experience with us. Sincerely, Ian Asmundson Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Wedding. Partial seating unshaded in summer

Posted Jun 26, 2017
Poor / spotty wifi connection. No plastic ice bucket so you tried to fill bag with ice. Mishaved door. Fridge hidden in tv cabinet. Didnt see microwave oven. Helpful staff. Clean room. Lots of parking. Didn't hear traffic at outdoor wedding. Although no shaded seating for summer afternoon.
Comment from Hotel Management
Jul 4, 2017 by Ian, Hotel Management
Dear Valued Guest: Thank you for staying with us and I appreciate you taking the time to post your comments and rate your experience with us. Sincerely, Ian Asmundson Front Office Manager