Ratings based on 297 Verified Reviews

4.0 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 17, 2017
Rooms were a good size, pretty large. Hotel had a lot of amenities, sad gift shop was closed on Sunday's however staff was fast to accommodate.
5 out of 5
Recommended
for Everyone
by A verified traveler

Last Minute Reservation

Posted Jan 13, 2017
This was very last minute, I've stayed here previously & loved the facility and staff--there was no question where I'd stay this time!
1 out of 5
by A verified traveler from Seattle

Run down, dirty and minimal service or ammenities

Posted Jan 3, 2017
Pros: Convenient to airport, less than ten minute drive.
Cons: Everything, Sadly lacking and poorly maintained, once must have been nice, just not cleaned well.
Location: Convenient to a mall and freeways
I emailed and called for shuttle service, arriving close to midnight due to late flight. Called for shuttle service, which picked up flight crew and left me in the cold alone at night driving past me because the shuttle was in the shop. Waited 30 minutes for a service that was supposed to be right there. Checked in late with rooms and lobby with dirty,stained, food on carpets, disgusting. The room had one small coffee maker, no fridge or anything else. Too tired and afraid to eat breakfast due to cleanliness. Waited an hour for shuttle to airport the next morning. Had to ask twice and remind front desk who rudely informed me I was supposed to ask whenI checked back, the coworker explained I had asked. No business office. Room not cleaned at all the first day, had to ask the next day that they clean the room. I checked out one day early though no refund simply because it was sub par experience. No one asked me why I was checking out early, they just didn't care. I would say there were three staff who were very helpful and the rest were apathetic. Something to be said about having to wait for front desk to finish their conversation or handle just one customer when three staff were standing there chatting.
Comment from Hotel Management
Jan 10, 2017 by Ian, Hotel Management
Dear V. Lee: Thank you for staying with us, and I appreciate your comments about your experience with us. I was concerned to hear about your experience, and I would like to take this opportunity to apologize. I have spoken to my staff and the other department managers regarding your comments and additional training will be provided. I know that does not change your experience but I hope that you can feel confident that we heard your concern and I am definitely doing something about it. Sincerely, Ian Asmundson Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the airport

Posted Dec 30, 2016
We were in and out for a business trip and booked this hotel because it was close to the airport. The staff was friendly and our room was very clean. We would definitely stay here again.
Comment from Hotel Management
Jan 5, 2017 by Ian, Hotel Management
Dear Valued Guest: Thank you for staying with us and I appreciate you taking the time to post your comments and rate your experience with us. Sincerely, Ian Asmundson Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, clise to airport

Posted Dec 29, 2016
Wonderful service, great feature od long term parking.
Comment from Hotel Management
Jan 5, 2017 by Ian, Hotel Management
Dear Valued Guest: Thank you for staying with us and I appreciate you taking the time to post your comments and rate your experience with us. Sincerely, Ian Asmundson Front Office Manager
3 out of 5
by A verified traveler

Posted Dec 29, 2016
The pictures looked nice but the hotel needs a facelift. The furniture was worn and the pillows, for me, were to soft.
Comment from Hotel Management
Dec 29, 2016 by Ian, Hotel Management
Dear Valued Guest: Thank you for staying with us and I appreciate you taking the time to post your comments and rate your experience with us. Sincerely, Ian Asmundson Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 24, 2016
Great hotel for a one night stay with family as we passed by on our road trip!
Comment from Hotel Management
Dec 29, 2016 by Ian, Hotel Management
Dear Valued Guest: Thank you for staying with us and I appreciate you taking the time to post your comments and rate your experience with us. Sincerely, Ian Asmundson Front Office Manager
3 out of 5
by A verified traveler

Posted Dec 20, 2016
Check in staff wasn't rude, but wasn't as courteous either. Room weren't properly clean. Last time I stayed here and liked it. This time, disappointed.
Comment from Hotel Management
Dec 29, 2016 by Ian, Hotel Management
Dear Valued Guest: Thank you for staying with us again, and I appreciate your specific comments about your experience with us. I would like to apologize for the issues you experienced with the staff and in your guest room. I have shared your comments with my staff and with our Executive Housekeeper and we will work on rectifying these problems. I know that does not change your experience but I hope that you can feel confident that we heard your concern and are definitely doing something about it Thank you again for your comments. Sincerely, Ian Asmundson Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Two business nights

Posted Dec 16, 2016
Pros: Spacious, convenient, comfortable.
Cons: The Business Center has been out of commission for a long time. This is for me the one weakness of the hotel.
Location: Convenient to I-10.
As usual, just fine. Spacious, comfortable. As usual, just fine. Spacious, comfortable.
Comment from Hotel Management
Dec 29, 2016 by Ian, Hotel Management
Dear Valued Guest: Thank you for staying with us again and I appreciate you taking the time to post your comments and rate your experience with us. I would like to apologize for business center and will notify our executive management regarding your comments. Sincerely, Ian Asmundson Front Office Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 12, 2016
No frills. Stayed there to be close to the airport for an early morning flight. That's all I recommend it for.
Comment from Hotel Management
Dec 15, 2016 by Ian, Hotel Management
Dear Valued Guest: Thank you for staying with us and I appreciate you taking the time to post your comments and rate your experience with us. Sincerely, Ian Asmundson Front Office Manager