Ratings based on 1,114 Verified Reviews

4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from V

Loved it!

Posted Mar 27, 2017
Beautiful and above expectations considering rate. Two options for extended stay which was much needed.
Comment from Hotel Management
Mar 27, 2017 by Ian, Hotel Management
Dear Monica: Thank you for staying with us and I appreciate you taking the time to post your comments and rate your experience with us. Sincerely, Ian Asmundson Front Office Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Just stayed 1 night.

Posted Mar 12, 2017
Pros: nice and easy from ONTARIO airport
Cons: our key card didn't work (2x) - had to get a new room. NOT a big deal.
Location: nice and easy from ONTARIO airport
this must have been a grand hotel in it's day. It's is A OK for the price.
Comment from Hotel Management
Mar 14, 2017 by Ian, Hotel Management
Dear Valued Guest: Thank you for staying with us and I appreciate you taking the time to post your comments and rate your experience with us. I would like to apologize for the issues that occurred with your keys. We are looking into solutions for the issue. Sincerely, Ian Asmundson Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great indeed

Posted Mar 9, 2017
I will be returning to this hotel, the food and staff is good...
Comment from Hotel Management
Mar 12, 2017 by Ian, Hotel Management
Dear Susan Ann Gum: Thank you for staying with us and I appreciate you taking the time to post your comments and rate your experience with us. We look forward to your return. Sincerely, Ian Asmundson Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 28, 2017
Hotel was clean, comfortable, safe and close to airport and car rentals -- was easy to get around. I'd stay here again.
Comment from Hotel Management
Mar 2, 2017 by Ian, Hotel Management
Dear Valued Guest: Thank you for staying with us and I appreciate you taking the time to post your comments and rate your experience with us. We look forward to your return. Sincerely, Ian Asmundson Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to family members

Posted Feb 27, 2017
Cons: The only 2 complaints we have were the bathroom could have been bigger. The breakfast buffet we tried on Friday morning was good food but cold.
Location: good location for us.
The location, staff, parking and cleanliness were all very exceptional.
Comment from Hotel Management
Mar 2, 2017 by Ian, Hotel Management
Dear Valued Guest: Thank you for staying with us and I appreciate you taking the time to post your comments and rate your experience with us. Sincerely, Ian Asmundson Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and very close to airport

Posted Feb 24, 2017
The only negative was we were given a $12. voucher to cover or use against a breakfast choice when what it really meant was we had to pay $12 and the voucher meant we didn't pay tax. Very confusing and, I felt, deceptive.
Comment from Hotel Management
Mar 2, 2017 by Ian, Hotel Management
Dear Valued Guest: Thank you for staying with us and I appreciate you taking the time to post your comments and rate your experience with us. I would like to apologize for any confusion caused with the breakfast coupons. We will look into the verbiage. Sincerely, Ian Asmundson Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Business trip

Posted Feb 23, 2017
Everything was good except that they promised a refrigerator and I did not get it
Comment from Hotel Management
Feb 24, 2017 by Ian, Hotel Management
Dear Valued Guest: Thank you for staying with us and I appreciate you taking the time to post your comments and rate your experience with us. I apologize that the fridge was not delivered to your room. I will speak to my staff about this issue. Thank you for letting me know. Sincerely, Ian Asmundson Front Office Manager
3 out of 5
by A verified traveler

Could not get A/C unit to stay on cool

Posted Feb 18, 2017
Demand for $100 deposit for "incidentals" even with credit card payment yet no honor bar
Comment from Hotel Management
Feb 20, 2017 by Ian, Hotel Management
Dear Valued Guest: Thank you for staying with us and I appreciate you taking the time to post your comments and rate your experience with us. I have shared your comments with our Chief Engineer to look into the A/C issue. Sincerely, Ian Asmundson Front Office Manager
4 out of 5
Recommended
for Families
by A verified traveler from San Diego, CA

Weekend Escape from Stress

Posted Feb 10, 2017
Pros: I love the location to the large mall and many restaurants nearby and the free for my trip back home. In addition is the overall feel of the room.
Cons: the addition of a small refrigerator would be a nice plus.
As always leaving a stressful week is great and having a relaxing place to stay is number one on the list of must haves. I was greeted by an efficient clerk who processed my information quickly and welcomed me to the hotel. My room was clean and comfortable as I expected it to be.
Comment from Hotel Management
Feb 13, 2017 by Ian, Hotel Management
Dear Toonman: Thank you for staying with us and I appreciate you taking the time to post your comments and rate your experience with us. Sincerely, Ian Asmundson Front Office Manager
1 out of 5
by A verified traveler from ontario ca

Bad experience

Posted Feb 10, 2017
Left my headphones in the room when I checked out. I returned about 3 hours later to claim my beats headphones on the front desk and the person at the front was very rude and said they didn't find anything . So basically they stole my beats headphones because that's the only place o had them before entering my car when I realized I had left them in room
Comment from Hotel Management
Feb 13, 2017 by Ian, Hotel Management
Dear tatiana: Thank you for staying with us and I appreciate you taking the time to post your comments and rate your experience with us. I would like to apologize for any misunderstanding or issue regarding your lost item. Please feel free to reach out to our Executive Housekeeper so he can research the issue. Sincerely, Ian Asmundson Front Office Manager