For the money, very disappointing.
Posted Jul 28, 2016
The elevator would skip floors. The room had a smell to it. Carpet was stained and most of all, the public microwave which was located right across from front desk, which one might conclude that one of the workers would at least clean it once in a while. I wanted to take a picture but it was so disgusting, I just closed it right away. Never again will stay here. Also, they got my food order wrong from asking for a medium well steak that was cooked medium rare. The meat was hard on the surface but once cutting into it, blood was just dripping. Thank God they gave my money back.
Comment from Hotel Management
Aug 12, 2016 by Ian, Hotel Management
Thank you for staying with us and I appreciate you taking the time to post your comments and rate your experience with us. I was quite distressed to read that you had such a poor experience here at the Ontario Airport Hotel, and I would like to take this opportunity to apologize. Although we have discussed these issues with all the department managers, I know that does not change your experience.
Thank you again for your comments.
Front Office Manager