Courtyard

Reviews of Ontario Gateway Hotel

3.5 out of 5
Ontario Gateway Hotel
2200 E Holt Blvd, Ontario, CA

Reviews

6.2
Rating 10 - Excellent. 218 out of 1000 reviews" "
Rating 8 - Good. 220 out of 1000 reviews" "
Rating 6 - Okay. 209 out of 1000 reviews" "
Rating 4 - Poor. 164 out of 1000 reviews" "
Rating 2 - Terrible. 189 out of 1000 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Seven, San Antonio, TX

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the airport. Has a gate to get in.
Stayed 4 nights in Oct 2018

4/10 Poor

Tanyia

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
When I booked my stay at the hotel back in February, the website made clear that construction would not be underway until August 7th. Imagine my surprise when I showed up July 30th to find that it looks like construction has been going on for months. The staff at the front desk were friendly and accommodating, allowing me to check in early. However, the hotel as a whole was disappointing. I had to travel outside, and into what felt like a shady back corridor to get to the elevator that led to my hallway and my room. Pieces of the ceiling were removed for construction and pieces of building materials are stored in the stairwell and the hallway. On three of my four nights what I can only assume was the testing fire alarm went off loud and unexpectedly in my room, scaring the heck out of me understandably. Despite the fact that the website lists daily housekeeping - they never once came to my room. I stayed in my entire trip and they never visited. There was trash in the hallway from other rooms that sat there my entire stay never being picked up by housekeeping. I never received clean towels or changed sheets. The window in my room had a mouth print (like from lips) on it when I arrived, and both the mirror above the sink and the mirror on the closet were filthy. I had to move the plug for the television to get it to turn on as the socket it was plugged into did not seem to work. All in all majorly disappointing.
Stayed 4 nights in Jul 2020

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2020

8/10 Good

Elva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer 1st
It was the end of july here in California and the heat was unbearable, i book a room and they were very polite and respectful. The motel was getting new renovations so i didnt expect much to look great but my room was alot bigger and spacious then i thought it would be. Any concerns or problems i had they took care of .
Stayed 1 night in Jul 2020

4/10 Poor

Charles

Business traveler
Disliked: Cleanliness, property conditions & facilities
Not clean
Under remodel, I hope, material was left all over hotel and parking lot.
Stayed 1 night in Jul 2020

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Clean ROOMS and quiat place. Is under construction and their take too long.
Stayed 1 night in Jul 2020

4/10 Poor

Joshua

Stayed 8 nights in Jul 2020

6/10 Okay

Hall, Onterio

Traveled with family and small children, Traveled with family
Disliked: Amenities, property conditions & facilities
They were in the middle of a HUGE remodeling the cleaning staff NEVER vaccumed use their phones to translate what we said no microwave the maintenance guys was awesome its a nice hotel but shoe find other ways to satisfy their customers during remodeling
Stayed 4 nights in Jul 2020

2/10 Terrible

Chuck, San Diego

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place has been under remodeling for two years now, probably longer. In the morning I waited 15 minutes with no one at the front desk. Finally left. Very dirty, not sure if they even have housekeeping. I saw no one cleaning anything. They'll take your money no problem though. I have stayed here before but it's time for me to utilize other resources as I stay in this area frequently.
Stayed 1 night in Jul 2020

2/10 Terrible

Sherquria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the whole place was under construction and residents say it has been for years
Stayed 7 nights in Jul 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveler

Stayed 1 night in Jul 2020

2/10 Terrible

Verified traveler

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is very, very dirty. No ice, no pool. I advised front desk that the room smellEd like smoke. He said it’s non-smoking hotel. I found cigarette bud next to bed. Parking lot is full of trash and broken bottles.
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveler

It was a nice stay . They were doing renovations but still nice.
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Property being renovated, smelled Weird. And not everything was Clean
Stayed 6 nights in Jul 2020

2/10 Terrible

Lala, California

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was extremely dirty, there wss a huge dried up loogie in the bath tube... the carpet looked like it hadn't been vacuumed. Mirrors were spotty of water. To mention they had all the rooms under construction the mess around the parking lot made you believe it was abandoned. I had stayed here before and i can say it's definitely not the same as cleanliness as my past stay. Will not be staying here again. I felt unsafe with my belongings there. I seen the housekeeping lady go through all the rooms after 6 pm never seen that before not knowing if she was going through occupied rooms
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
I like the place is quiet the only thing is under construction ( some areas)
Stayed 1 night in Jul 2020

10/10 Excellent

Geary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Tanisha

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2020

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

2/10 Terrible

Lluly, Upland ca

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our stay was awful. Giving the circumstances were in I expected a comfortable stay in this hotel. I would expect everything to be and FEEL sanitary during the pandemic. It felt like although they’re under renovation there was safety hazards & overall just felt ran down. CLOSE IT down temporarily at least. Bad bad experience
Stayed 1 night in Jul 2020

4/10 Poor

Anthony

Traveled with group, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Not so great.
The shower was nasty and had black mold under the shower mat. Room was dusty. To top it off the place has BED BUGS! Beware.
Stayed 1 night in Jul 2020

2/10 Terrible

Chloe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
Our sheets were dirty very disgusting in the room we had to ask to me moved to another room
Stayed 1 night in Jul 2020

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was under renovation and was not mentioned upon booking. There were massive hair balls on the carpet in the room we checked into, it made me feel like they did not thoroughly clean, particularly during covid-19. The sofa chair was deteriorated and the pictures were misleading. Pool and jacuzzi closed, this was not mentioned on website.
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
There was trash in the room it smelled like someone was smoking in the room I found the buds left behind. Shower was not properly cleaned and shower head half worked. Bottom dresser drawer would not close all the way my daughter kept hit her foot and legs.Glad I travel with cleaning supplies. Told the front desk all they said was the would not the issue of the smell so I wouldn't be charged for that. I wouldn't stay there again.
Stayed 2 nights in Jul 2020

2/10 Terrible

Verified traveler

Stayed 2 nights in Jul 2020

10/10 Excellent

Nidia, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and my room was clean and loved that it’s quiet
Stayed 2 nights in Jul 2020

10/10 Excellent

Concepcion

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

8/10 Good

Mary, California

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was just ok. Staff was helpful, though the property is under A LOT of construction. There were tons of stains on the carpet and the room wasn't the cleanest. Hallways are still being worked on and some electrical things didn't work right. It was a great deal though, fair price for the location and condition. You get what you pay for I guess.
Stayed 1 night in Jun 2020

6/10 Okay

Karen, Whittier, CA

Liked: Staff & service
Room lay out was great. Property seemed a bit abandoned. Needs remodeling. Staff was great tho.
Stayed 1 night in Jun 2020

6/10 Okay

Karina

Stayed 1 night in Jun 2020

2/10 Terrible

Letty

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

2/10 Terrible

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2020

4/10 Poor

Yvette

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2020

2/10 Terrible

Reese

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You need a credit card.
I got there and I could not check in. I had an emergency and did not have a credit card on me the website said they took 50 USD deposit never said it couldn't be cash . I didn't stay and I really needed too.
Stayed 1 night in Jun 2020

2/10 Terrible

HAFIZ

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

2/10 Terrible

Efren

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Feces and Fires! Unbelievable hotel stay.
This is long but worth it. Worst hotel experience of my life so hang in there... Under construction, no clear signs, room numbers out of order. Instead of showing us to our room front desk agent pointed in a direction and it took 20 min to find room. 3 other people were also wandering the halls lost. Bathroom door wouldn't stay shut w/ out holding and didnt lock. Writing on the walls in hallways and in room. Lumpy mattresses. Carpet filthy, stains all over and not vacuumed. Stayed her before a couple times last year & it was nice for the price. This time everything really rundown & old. Agent offered a refund right away, nothing else. We had to ask for a better room. New room was cleaner & we were too tired to find a new hotel. Although, there were bright red stains all over the carpet and could also use a vacuum. Still old stuff but not as rundown. Lumpy mattresses. All linens and towels stained. Still not the original rooms we got in the past. Noticed after getting settled in the smoke detector was covered with plastic wrap. Illegal and dangerous! No joke, there was 2 fires set in front of the hotel in the middle of the night by fireworks. Good thing I woke up and called it in. Who knows what would have happened! Upon walking down the hallway in the morning there was cat litter and feces all over the floors. Told front desk agent. They were very rude and short. Upon returning feces was picked up, but litter was still there. WILL NEVER STAY HERE AGAIN!
Stayed 2 nights in Jun 2020

2/10 Terrible

Gatewayhotel, Ontario California

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Is under construction 🏗 is so dirty n the morning I wan to y Used the restroom to take a shower n there’s not water so I call the lobby n after 15 minutes call me back to me room from the lobby to tell me the cut the water cuz the guys are working n the construction well is not me business but I tell guy I wan the water now horrible service don’t go there
Stayed 1 night in Jun 2020

4/10 Poor

Steph

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Filty
Filty and room was not completely clean when i walked in. Dirty everywhere
Stayed 1 night in Jun 2020

6/10 Okay

Sebastian

Traveled with family
Liked: Staff & service, room comfort
Gateway Hotel
Amazing service lack of cleanliness but great place to stay for a bit
Stayed 1 night in Jun 2020

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice
It was good just sucked they were remodeling. But the girl at the front desk was very nice
Stayed 1 night in Jun 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing. The hotel smelled. It was under reconstruction. My room smelled and had hole in the the ceiling
Stayed 1 night in Jun 2020

10/10 Excellent

donaciano

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best ever 10
Friendly and helpful staff nice environment ckean rooms
Stayed 1 night in Jun 2020

4/10 Poor

Paul

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2020

2/10 Terrible

Verified traveler

Stayed 1 night in Jun 2020

8/10 Good

Rita

Stayed 1 night in Jun 2020

10/10 Excellent

Lori

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is very spacious and clean even though they’re doing construction!!
Stayed 1 night in Jun 2020

2/10 Terrible

Rejetta, Las vegas

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Bit up by bugs! Checked out at 2 am! Had to end anniversary early, such a dissapointment.
Stayed 1 night in May 2020