Does not meet expectation in any category
Posted Aug 15, 2016
The biggest issue, so I'll focus most of my review on that, was not being given the room I had requested. Requested two double beds, was given one King bed and told there was nothing he could do because I used Expedia. (Also, Expedia gave me as much run-around as this hotel did... Can I rate Expedia as "disappointing" as well?) So, needless to say the situation became awkward when two beds are requested and you only have one. I even had in my reservation to "please let me know if two beds could not be accommodated, or I would need to cancel" THAT was really not cool. As there were no other hotels in the area that I was familiar with with vacancies, we were stuck in an extremely awkward situation.
Secondly, the room was in bad need of repair. Lights burned out, cracked sink, ceiling tiles lifted up with mounds of dirt/dust visible.
Other negatives were that the single sink has no counter space for toiletries or bags. There's only about a 3-4" border around the sink, so you have to put your toiletries somewhere else. Housekeeping left us ONE washcloth for two people. I left a note on the second day (with some $$) requesting two washcloths -- they took my money, but did not leave two washcloths.
The HBO channel did not work. The internet didn't work for most of my stay.
Look for somewhere else to stay. This type of service and product is not worth your money. Maybe if people stop coming there, they'll figure out they actually have to earn your business.
Comment from Hotel Management
Sep 14, 2016 by Online Customer Support, Hotel Management
Thank you for reaching out and writing your review. We appreciate your patronage and apologize for the dissatisfaction of your stay, in regard to the overall cleanliness of your room. We will review the conditions of your room to make sure all rooms are up to standards. Your feedback is very beneficial and will help us facilitate all necessary hotel improvements to ensure a positive guest experience.