No Hot water! Took 2 1/2 hours to get me a new room... after repeatedly asking to change rooms while the maintenance guy was banging on pipes..
Comment from Hotel Management
Oct 26, 2016 by General Manager, Hotel Management
Dear Valued Guest,
Thank you leaving a review about your stay with us at the Residence Inn Ontario Airport. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for issues you encountered with your hot water. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Ontario.
Assistant General Manager