Ratings based on 219 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Great place for get together with family.

Posted Mar 14, 2016 on CheapTickets
The penthouses had plenty of room for my sisters and I. Nice kitchen, living room, and bed rooms. We are planning on using this hotel for family vacation next. Oh and the breakfast and very good and hot.
3 out of 5
by A verified traveler

Cute and Clean

Posted Mar 14, 2016
The room had a living area. If you were going to stay for a while they had a full kitchen. The bedding was a Little old and they only had 1 trash can in the room, no trash can in the bath area.
Comment from Hotel Management
Mar 19, 2016 by Liliana Doonan, Hotel Management
Dear valued guest, Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message with the appropriate department. We hope to see you back if your travel brings you to Ontario. Sincerely, Liliana Doonan Assistant General Manager
5 out of 5
by A verified traveler from Peoria, AZ

Family of four at competition conference

Posted Mar 5, 2016
Great space in the 2 bed suite. Convenient kitchen to cook. Good breakfast for early rising. Walk to convention center. Friendly staff. Quiet rooms. 3 TVs. We stay every year and it makes us look for other Residence Inn to stay in.
Comment from Hotel Management
Mar 19, 2016 by Liliana Doonan, Hotel Management
Dear valued guest, Thank you for sharing your experience at the Residence Inn Ontario Airport. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Liliana Doonan Assistant General Manager
5 out of 5
by Theresa

Pleasant stay

Posted Mar 4, 2016 on Hotels
Staff was extra friendly and helpful.
Comment from Hotel Management
May 21, 2016 by Cindy Ybarra, Hotel Management
Dear valued guest, Thank you for leaving a comment about your recent stay with us at the Residence Inn Ontario. We are happy to hear that we met your customer service expectations. We hope to see you back in the future if your travel brings you back to Ontario. Sincerely, Liliana Doonan Assistant General Manager
5 out of 5
by Kathleen from Fullerton, CA

A very nice place to stay

Posted Mar 2, 2016 on Hotels
My daughter and I were attending her dance competition at the convention center across the street. This hotel was nice and quiet, roomy and had a great breakfast that was included in our room fee. Very nice place.
Comment from Hotel Management
May 21, 2016 by Cindy Ybarra, Hotel Management
Dear valued guest, Thank you for taking the time to leave a review about your recent stay with us at the Residence Inn Ontario. We are elated to hear that you enjoyed your stay and were able to enjoy our hotel breakfast buffet. We hope to see you back for any future dance competitions. Sincerely, Liliana Doonan Assistant General Manager
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 27, 2016 on Hotels
5 out of 5
by A verified traveler

Posted Feb 17, 2016 on Hotels
Me and my boyfriend stay was great, the only thing that was a disappointment to us was when we went to check in there was two couples at the front desk being help. Both reception give them a small gift but me and my boyfriend didn't get any thing from them after we checked in. We didn't appreciated that at all. I hope they didn't do that because we was a black couple and the other two couples was white.
Comment from Hotel Management
May 14, 2016 by Cindy Ybarra, Hotel Management
Dear Valued Guest, Thank you for taking the time to leave a review about your recent stay with us at the Residence Inn Ontario. We are elated to hear that your stay was great. Our welcome gifts that you mentioned are arrival gifts for our Elite Marriott members. It is a free program and you are able to earn points during your stay at all Marriott's. Next time you stay please ask the desk to sign you up for free and we can start giving you welcome gifts are your arrival. We look forward to having you back in the future. Sincerely, Liliana Doonan Assistant General Manger
4 out of 5
by A verified traveler

Great Weekend

Posted Feb 13, 2016 on Hotels
Clean, quiet and cinvenient.
Comment from Hotel Management
Apr 30, 2016 by Cindy Ybarra, Hotel Management
Dear Valued Guest, We appreciate you taking the time to leave a review about your recent stay at the Residence Inn Ontario Airport. We are happy to hear that you enjoyed your stay with us. We hope to see you back in the future. Sincerely, Liliana Doonan Assistant General Manager
5 out of 5
by A verified traveler

Great hotel with kitchenette

Posted Feb 11, 2016
Pros: Cleanliness and the booklet about restaurant delivery
We enjoyed our night's stay at this hotel. It had a kitchenette and was on the ground floor which was great for us. It was quiet and comfortable. It had a very good breakfast. We can highly recommend this hotel.
Comment from Hotel Management
Mar 1, 2016 by Liliana Doonan, Hotel Management
Dear Valued Guest, We appreciate you great comments about your recent stay with us at the Residence Inn Ontario Airport. It's great to hear you were able to enjoy are fully furnished kitchens in our suites and the complimentary hot breakfast buffet. Those added features make us uniquely different from standard hotels. We hope to see you back in the near future. Sincerely, Liliana Doonan Assistant General Manager
5 out of 5
by A verified traveler

Near perfect. Amazing.

Posted Feb 5, 2016 on Hotels
loved it. room was amazing, like a whole apt. much more luxurious than any other suite type room I've ever seen, including expensive cabins. the two story rooms were even cooler. easy parking. directly across from the convention center. cozy, clean, safe, nice grounds, quiet. didn't deal with staff much but those I did were great. only con is hot tub is small, took three days to find the hair dryer. And the breakfast was decimated, probably just because of the rude con goers but maybe they should have paced that better when I went down there was nothing left.
Comment from Hotel Management
Apr 16, 2016 by Cindy Ybarra, Hotel Management
Dear Valued Guest, Thank you for taking the time to leave a review about your recent stay with us at the Residence Inn Ontario Airport. We are elated to hear your stay with us met your expectations. Our staff takes pride in giving exceptional service to all of our guests. I will also pass along your comments to the appropriate departments for further review. We hope if your travel brings you back to Ontario, we will be your choice hotel once again. Sincerely, Liliana Doonan Assistant General Manager