Ratings based on 57 Verified Reviews

4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but the bathrooms

Posted Nov 29, 2015
The cleanliness of the bathrooms in my suite were substandard
Comment from Hotel Management
Dec 2, 2015 by Liliana Doonan, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your recent experience at the Residence Inn Ontario Airport with us. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service. We hope if your travel brings you back to Ontario, we might be a choice hotel. Sincerely, Liliana Doonan Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location, clean hotel

Posted Sep 15, 2015
Pros: Everything
Cons: Nope
Friendly, courteous. Enjoyed the selections for breakfast. Appreciated the chocolate packages. Made my own cafe mocha!
Comment from Hotel Management
Sep 18, 2015 by Assistant General Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time to do this survey. I'm glad you were able to take that chocolate and improvise! We hope to see you on your next trip to Ontario.
4 out of 5
Recommended
for Families
by A verified traveler

Good location, close to freeways

Posted Aug 24, 2015
Pros: Lots of space unlike conventional hotel rooms. Additional sleeping space with its own bathroom is a huge plus for families with small children.
Location: Good location, close to freeways. Not too many good restaurants nearby but with the freeways close by you can always go to restaurants in towns nearby
This is a great place to stay for families with small children. Having the bedroom in the loft area with the additional bathroom is a huge convenience. The rooms and bathrooms are a bit dated but still well-maintained and functional. Having breakfast at the hotel is an additional convenience.
Comment from Hotel Management
Sep 2, 2015 by Eric, Hotel Management
Dear Valued Guest, Thank you for taking the time to post your review. I'm glad to see you enjoyed your stay. Hopefully we will see you again on your next trip to Ontario! Thank you, Eric Timson Assistant General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Dec 7, 2014
Pros: It's my temporary home. Every staff member I encountered was friendly.
Cons: I cannot think of anything at this time.
Location: I was attending a convention and the hotel's location was right across the street.
I have resided at Residence Inns both locally and out of state. It offers me the opportunity to create a home-like experience without feeling like I'm staying in a hotel. It meets my needs on several levels and I have been pleased thus far. Thank-you.
Comment from Hotel Management
Jan 11, 2015 by Liliana Doonan, Hotel Management
Dear Valued Guest, We are excited to hear that you enjoyed your stay with us. Our goal is to always make our guest feel like they are at their home away from home. I will make sure to pass along your comments during out next employee meeting. Sincerely, Liliana Doonan Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 29, 2014
Pros: Kitchen in the rooms
Cons: During my stay there were lots of kids and i brought my kidstoo but they didnt have Disney Channel so my kids were somewhat not too happy with iy.
Location: Not far from Ontario Mills
The hotel was quite nice. A bit hectic but i had a good time.
4 out of 5
Recommended
for Everyone
by Michelle from Oregon

Great price, a bit close to the freeway

Posted May 20, 2014
Back units are a bit close to the freeway. Breakfast spaces were a bit crowded but it was still nice to find breakfast available. Nice and close tot he Ontario airport without any plane noise. Hotel phone system was non functional. Staff was responsive and nice.
5 out of 5
by A verified traveler

Nice quiet location.

Posted Apr 7, 2014
Spent two nights here and loved absolutely everything about it. The staff was friendly and very helpful. The food was awesome. I will definitely be back!
4 out of 5
Recommended
for Everyone
by jayna

Very nice amenities...convenient location!

Posted Mar 12, 2014
Great experience!! Hotel was nice...staff was helpful!
2 out of 5
by A verified traveler

Too noisey late at night.

Posted Feb 14, 2014
Pros: It was nice and clean
Cons: Replace the security gaurd and late night front desk attendant.
Had to call front desk 3 times to disperse loud guests outside door after hours resulting in lack of sleep. Will not go back.
Comment from Hotel Management
Aug 23, 2014 by Liliana Doonan, Hotel Management
Dear Valued Guest, Thank you for taking the time to post this review. I certainly apologize that this occurred during your stay with us. I will be looking into the matter. Thank you for your comments regarding the cleanliness of your room and the staff. Thank you, Liliana Doonan Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jan 8, 2014
Would stay there again however I'm allergic to cigarette smoke and the front desk said it smelled like smoke. Now I'm wondering if its to keep my deposit