Ratings based on 257 Verified Reviews

4.3 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Like an apartment.

Posted Apr 8, 2017
Our place had a very strong cleaning solution smell. After a while, I could taste the solution in my throat and coughed a lot. A little overkill.
Comment from Hotel Management
May 2, 2017 by Liliana Doonan, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your recent experience at the Residence Inn Ontario Airport with us. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service. We hope you choose to stay with us whenever your travels bring you back to Ontario. Sincerely, LILIANA DOONAN Assistant General Manager
5 out of 5
by Robert

Posted Apr 4, 2017 on Hotels
It was great area and nice place to stay only reason I didn't give it a 5 star , I had to ask front office if room was going to be clean while my stay because they forgot to do so. After that inconvenience everything else was great.
5 out of 5
by Lauren

Amazing hotel and friendly staff

Posted Mar 20, 2017 on Hotels
The room was so clean and so nice. My boyfriends and I didn't no want to leave. I made a nice steak dinner in the full kitchen in our room and the grill new the office. The breakfast in the morning was delicious. The ladies at the front office were super friendly and sweet. I would definitely stay again
4 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Minutes from airport in a nice area

Posted Mar 18, 2017
Wasn't quite sure what to expect in this hotel at first. The rooms are like apartments that have everything one would need for a long stay. The breakfast was excellent in the morning and the grounds were kept nice. My co-workers and I were able to grill out each night rather than go to restaurants which we thought was a rather nice feature of this hotel.
Comment from Hotel Management
Mar 22, 2017 by Liliana, Hotel Management
Dear Brandon, Thank you for sharing your experience at the Residence Inn Ontario Airport.As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Liliana Doonan Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel!

Posted Mar 1, 2017
Nice experience. Great service at front desk :). Asked for a parking permit for my brother and front desk was VERY helpful. Greatly appreciated
Comment from Hotel Management
Mar 10, 2017 by Liliana, Hotel Management
Dear Valued Guest, Thank you for completing a survey about your recent stay with us at the Residence Inn Ontario Airport. It's wonderful to hear that we met your customer service expectations. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Liliana Doonan Assistant General Manager
2 out of 5
by Peter

HoHum for a Residence Inn

Posted Feb 21, 2017 on Hotels
We were disappointed because the level of service was really sub-par. Room was never made up in between days after we sent housekeeping away at 7:30am on Saturday. They never came back. Management blamed it on the rain storm that never materialized. Had to ask twice for TV's to be adjusted and fixed, the facilities are getting tired.
3 out of 5
by A verified traveler

Posted Feb 21, 2017 on Hotels
The bed was comfortable and the rooms were quite spacious. The set up of our room was a little interesting as the bathroom was in the back and there wasn't much room to get there. The only one thing that my family didn't enjoy was that we could hear the people upstairs walking. The padding between the floors weren't padded really well so you can really hear all the creaking and walking from above. I like that it was a full-size kitchen that you can cook and store your food. Our thoughts was that the place use to be an apartment complex turned into a hotel room. With the hotel being so close to the airport you really couldn't hear any of planes going by at all.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice, would stay again

Posted Feb 20, 2017
No complaints or criticisms, would stay there again & at other Residence Inns.
Comment from Hotel Management
Feb 28, 2017 by Liliana Doonan, Hotel Management
Dear valued guest, We appreciate you taking the time to leave a review about your recent stay with us at the Residence Inn Ontario Airport. We are glad to hear that you enjoyed your stay with us. If your travel brings you back to the Ontario area, we hope to be your choice hotel again. Sincerely, Liliana Doonan Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great experience!

Posted Feb 13, 2017
Pros: Everything....location to the Convention Center was excellent!
Location: If you're going to the Convention Center, this is literally right across the street....it was perfect!
Super friendly staff, very clean room, good breakfast...honestly couldn't have asked for more. We had to be at the Convention Center early and wouldn't have had very much time to eat breakfast. The staff was so accomodating and let us go in a little early so that we could have some extra time. Much much appreciated!!
Comment from Hotel Management
Feb 28, 2017 by Liliana Doonan, Hotel Management
Good Afternoon valued guest, Thank you for taking the time to leave a review about your past stay with us at the Residence Inn Ontario Airport. We are elated to hear that you were able to enjoy our breakfast and our staff met your customer service expectations. I will ensure to pass along your comments during our next employee meeting. We hope to see you back in the future. Sincerely, Liliana Doonan Assistant General Manager
4 out of 5
by Matthew

Posted Feb 5, 2017 on Hotels
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
Good Afternoon Matthew, Thank you for leaving a review about your recent stay with us at the Residence Inn Ontario Airport. We are elated to see that you enjoyed your stay with us. We hope to see you back in the future. Sincerely, Liliana Doonan Assistant General Manager