Ratings based on 221 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Great Place to stay

Posted Aug 2, 2016
A group of us got the Penthouse suite , best choice I have yet made for a hotel room. 2 stories, clean, comfortable, and over great place to stay
Comment from Hotel Management
Aug 9, 2016 by Liliana Doonan, Hotel Management
Dear valued guest, Thank you for sharing your experience at the Residence Inn Ontario Airport. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, LILIANA DOONAN Assistant General Manager
5 out of 5
by William from Fresno

Posted Jun 25, 2016 on Hotels
Quiet, family atmosphere and friendly staff
4 out of 5
by A verified traveler

Great for families

Posted Jun 10, 2016
Front desk staff were excellent. The two story was a hit with the kids. Only issue was a key not working to get into the parking lot, but the gate to get in helps with feeling safe. Over all really good experience
Comment from Hotel Management
Jul 1, 2016 by Liliana Doonan, Hotel Management
Dear Valued Guest, Thank you for taking the time to leave a review about your stay with us at the Residence Inn Ontario. It's great to hear we met your customer service expectations while you with us. I will pass along your comments about the gate to our maintenance department to ensure everything is working properly. We hope to see you back in the future. Sincerely, Liliana Doonan Assistant General Manager
5 out of 5
by A verified traveler

Stayed for family get together

Posted Jun 9, 2016 on Orbitz
Nice clean room. Staff was nice and helpful. Grounds had outside seating areas with fire pits and bbq's. In n out right down the street and very close to airport.
5 out of 5
by Ezra

This traveler left a rating score only Posted Apr 29, 2016 on Hotels
4 out of 5
by Lori

This traveler left a rating score only Posted Apr 26, 2016 on Hotels
5 out of 5
by A verified traveler from Santa Ana, CA

Exceeded Expectations

Posted Apr 20, 2016
Pros: The layout of all the buildings felt more like a quaint apartment instead of a hotel or a motel. The room was clean, spacious, and nicely decorated. I bed was very comfortable! I would DEFINITELY stay there again. Cons: Parking was full at the end of the night, by around 9:00. Breakfast area seemed tight for the amount of people eating, around 8:30-9:00.
Comment from Hotel Management
Apr 22, 2016 by liliana doonan, Hotel Management
Dear valued guest, Thank you for taking the time to write a review about your recent stay with us at the Residence Inn Ontario. We appreciate you bringing to our attention your experience during your stay. I will ensure to pass your comments to the appropriate departments. We hope to see you back in the future. Sincerely, Liliana Doonan Assistant General Manager
3 out of 5
by Ricky from Los Angeles

Just ok.

Posted Apr 14, 2016 on Hotels
Very noisy heating unit and a noisy refrigerator made it hard to sleep. A huge spider greeted us as we entered the room. That wasn't so fun. Nice room size, loved the kitchen. Bathroom could use some touch-ups. Kinda dated.
Comment from Hotel Management
Jun 25, 2016 by Cindy Ybarra, Hotel Management
Dear valued guest, Thank you for leaving a review about your recent stay with us at the Residence Inn Ontario. Please accept our sincere apology for issues you encountered during your stay. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. We hope if your travel brings you back to Ontario, we might be considered for your stay. Sincerely, Liliana Doonan Assistant General Manager
5 out of 5
by Adam from Bakersfield,CA

best place by far

Posted Apr 12, 2016 on Hotels
My stay at the residence inn ontario was the best place ive stayed at by far I cant wait to come back. Mariam from the front desk had exceptional customer service
Comment from Hotel Management
Jun 25, 2016 by Cindy Ybarra, Hotel Management
Dear valued guest, As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Liliana Doonan Assistant General Manager
4 out of 5
by A verified traveler

Top floor

Posted Apr 11, 2016 on Hotels
Enjoyed the stay although next time I will ask to be in the top floor. I was woken up both nights by whom ever was above me.
Comment from Hotel Management
Jun 25, 2016 by Cindy Ybarra, Hotel Management
Dear valued guest, We appreciate you taking the time to leave a comment about your recent stay with us at the Residence Inn Ontario. It is great to hear that you enjoyed your stay. We sincerely apologies for the noise issue but are elated to hear you will stay with us again. We look forward to having you back in the future. Sincerely, Liliana Doonan Assistant General Manager