Ratings based on 1,075 Verified Reviews

4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted May 12, 2018
Comment from Hotel Management
May 14, 2018 by Chelsea, Hotel Management
Thank you for your positive feedback. We look forward to you staying with us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient to the airport

Posted May 1, 2018
A certain disorganization due to a young staff at the desk. The food at the restaurant was quite good.
Comment from Hotel Management
May 14, 2018 by Chelsea, Hotel Management
Thank you for your feedback. Your information is vital as we look for opportunities to improve. We hope you will allow us another opportunity to share a different experience in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Sheraton Ontario Airport

Posted Apr 30, 2018
Clean lobby, restaurant and room with attentive staff. The pool area is neglected with stained cushions in the cabanas that appear to have been cleaned or replaced in the year I’ve been staying here. It’s odd that an otherwise clean and well-kept hotel would put such little effort into its pool area.
Comment from Hotel Management
May 14, 2018 by Chelsea, Hotel Management
Thank you for taking the time to share your recent experience. We value your feedback as we know there is always areas for improvement. We hope you will allow us another opportunity in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel, the staff were very friendly

Posted Apr 23, 2018
Pros: very clean, nice pool area and the staff
Cons: The pillows on the beds could be better.
We were there for a friends memorial service in San Diego. The staff were very friendly and helpful and seemed to really care.
Comment from Hotel Management
Apr 23, 2018 by Management, Hotel Management
Thank you so much for your feedback! It is greatly appreciated. We will be sure to pass along to the appropriate departments.
2 out of 5
by A verified traveler from South Africa

No free breakfast

Posted Apr 20, 2018
Pros: close to I-10
Cons: offer free breakfast
Location: Visit Baitul Hameed
No free breakfast. No swimming pool. Location is fine. Parking is kinda wiered but works.
Comment from Hotel Management
May 14, 2018 by Chelsea, Hotel Management
Thank you for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Nice hotel near the airport

Posted Apr 13, 2018
Everything was fine, staff is always friendly and hotel is always clean. Front desk staff ate professional.
Comment from Hotel Management
Apr 14, 2018 by Chelsea, Hotel Management
Thank you for taking the time to share your experience. We are happy to hear that you enjoyed yourself. We hope to be your choice hotel the next time you are in the Ontario area.
2 out of 5
by A verified traveler

Disappointed

Posted Apr 8, 2018
Pros: Nothing, I would not recommend this hotel to anyone.
Cons: Everything needs improvement
Location: We were just passing through on our way to visit family in CA. so not sure what is nearby.
Very disappointed in this hotel, especially because of the price. The bathrooms were outdated which was not the issue. Outdated and clean is one thing, but outdated and dirty is another. The counters were not wiped off, covered in dust from several days, including the bathroom counter. The shower/tub was tiled, and in between the tiles it was brown, meaning it had not been deep cleaned in a very long time - gross, The carpet was not vacuumed, there were a few white paper scraps on the floor, and the closet had not been vacuumed in probably a month or two, it was covered with dirt, obvious debris. Only one closet door which is not a big deal but the management does not keep up with their rooms at all. It's not necessary to be updated, but for the price they charge, clean is important and the ONLY thing satisfactory were the towels and sheets, at least they were clean. The gal at the front desk wasn't rude, but not very personable. Maybe she was tired but the only thing she really said was "What time can we expect you to check out in the morning?" Huh?
Comment from Hotel Management
Apr 12, 2018 by Chelsea, Hotel Management
Thank you for sharing your recent experience. We strive to provide the highest level of service. We are sorry to hear that there were multiple opportunities for improvement. We have already addressed your concerns for immediate improvement. We hope you will allow us another opportunity to share a different experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice

Posted Apr 2, 2018
The staff was nice and helpful. The rooms were clean and comfortable. The only negative thing is that walls are kind of thin. I'm a heavy sleeper so it didn't bother me so much but it might bother some others.
Comment from Hotel Management
Apr 5, 2018 by Chelsea, Hotel Management
Thank you for your feedback. We value your comments and are happy to hear that you have an enjoyable stay. We look forward to serving your again when you are in the Ontario area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice,affordable,and convinient.

Posted Mar 28, 2018
Very good location near everything,clean spacious rooms.
Comment from Hotel Management
Mar 29, 2018 by Chelsea, Hotel Management
Thank you for sharing your feedback. We are happy to hear that you enjoyed your stay. We look forward to you returning soon.
3 out of 5
by A verified traveler from Boston

Needs Remodeling

Posted Mar 23, 2018
Pros: Price
Cons: It's old and stale
Hotel is stale, needs remodeling. Staff was nice.
Comment from Hotel Management
Mar 30, 2018 by Chelsea, Hotel Management
Thank you for your feedback. We value your input. We hope you will stay with us again soon.