Ratings based on 250 Verified Reviews

4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice comfortable hotel, very spacious rooms

Posted Jan 23, 2017
Pros: Cleanliness, close to restaurants and shopping
Location: Good restaurants, and shopping. Easy freeway access
Spacious rooms, good breakfast close to shopping. Staff very friendly, good breakfast. I would highly recommend this hotel rather than hotels closer to airport.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice, clean, confortable, perfect situation

Posted Jan 21, 2017
EXCELLENT hotel. Nice, clean, confortable, perfect situation. Go for it !
Comment from Hotel Management
Jan 23, 2017 by Frank Fales, Hotel Management
Thank you for the great review! We are very happy you enjoyed your stay with us. We strive to provide a clean and comfortable room with great customer service! We hope to see you again when you are back in the area. Please send our best to you and your loved ones! Sincerely, Frank Fales Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from san francisco

Posted Dec 27, 2016
My family and I really enjoy staying there there service was excellent and breakfasts was best
Comment from Hotel Management
Dec 30, 2016 by Frank Fales, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. I am very happy you and your loved ones enjoyed your stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN Plus Heritage Inn Rancho Cucamonga/Ontario
4 out of 5
Recommended
for Everyone
by A verified traveler from L.A.

Practical, clean rooms.

Posted Dec 26, 2016
Nice quiet place not too far from freeways, restaurants, and Victoria gardens shopping. Rooms are nice. Nothing spectacular but pleasant.
Comment from Hotel Management
Dec 31, 2016 by Frank Fales, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. We are very fortunate to be close to so many amenities. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back soon. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN Plus Heritage Inn Rancho Cucamonga/Ontario
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, AZ

Many stays not disappointed.

Posted Dec 19, 2016
Enjoyed stay, no unexpected occurrences and would stay there sgain.
Comment from Hotel Management
Dec 21, 2016 by Frank Fales, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN Plus Heritage Inn Rancho Cucamonga/Ontario
5 out of 5
Recommended
for Everyone
by A verified traveler from Cotacachi, Ecuador

Convinient location with great amenities

Posted Dec 19, 2016
I was there for three nights and I was able to rest and completely relax. The bed was very comfortable and the breakfasts were great with various choices. The staff were very accommodating and even provide free rids to airport and car rental places. The only one I think needed to be improved was that it seemed that they were short of staff and one person has to do many things at the same time.
Comment from Hotel Management
Dec 21, 2016 by Frank Fales, Hotel Management
Thank you for the wonderful review! We are very happy you were able to relax and enoy your stay with us! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN Plus Heritage Inn Rancho Cucamonga/Ontario
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice in Ontario

Posted Dec 13, 2016
Very pleasant hotel. Breakfast room was very small for the customers.
Comment from Hotel Management
Dec 16, 2016 by Frank Fales, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN Plus Heritage Inn Rancho Cucamonga/Ontario
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Great place!

Posted Dec 13, 2016
Wow, there aren't enough words to say how well pleased we were with our stay. Everything from the room, to the hotel itself and All staff were so accommodating, and professional. When I visit the area again this will definitely be my first choice. Great overall experience. I absolutely loved it. I will be back for sure!!!!! Amazing!!!!!!!!
Comment from Hotel Management
Dec 15, 2016 by Frank Fales, Hotel Management
Thank you for the extraordinary review! We are honored to be your first choice when you are in the area! I am very happy you enjoyed your accommodations and the staff. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN Plus Heritage Inn Rancho Cucamonga/Ontario
5 out of 5
Recommended
for Families
by A verified traveler from Seattle

Spacious and easy in 'n' out

Posted Nov 27, 2016
Pros: The room was spacious and clean. Many offsite amenities were with-in walking distance. The staff was pleasant and accommodating.
Cons: The bed was a little bit too firm.
While visiting family for the holiday's we chose this Best Western based on other people's reviews. Everything about the room was nice except the beds were too firm for our comfort. The cleaning staff was more than accommodating (we keep odd hours). The free breakfast was top notch with a large assortment of things to choose from.
Comment from Hotel Management
Nov 30, 2016 by Frank Fales, Hotel Management
Thank you for the great review! We are very happy the staff was accommodating and you enjoyed the breakfast buffet. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN Plus Heritage Inn Rancho Cucamonga/Ontario
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Close to shopping and other activities.

Posted Nov 26, 2016
Pros: I like staying at this hotel because it's pricing is responsible and it's neat and clean.
Location: Restaurants with plenty of shopping and other stores and malls you can walk to.
I like this hotel because it's tucked away near the foothills and it's clean place to stay.
Comment from Hotel Management
Nov 30, 2016 by Frank Fales, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. We are very happy you found the hotel to be a good value. We are very fortunate to have such a convenient location. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN Plus Heritage Inn Rancho Cucamonga/Ontario