Ratings based on 1,517 Verified Reviews

4.0 out of 5
84% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from victirville ca

The pool is very nice, the hotel was really quiet

Posted Apr 26, 2017
Had a wonderful time, my kids really enjoyed the cookie at check in.
3 out of 5
Recommended
for Everyone
by A verified traveler

check in was very long

Posted Apr 24, 2017
things were ok but check in was a long time and complicated.
3 out of 5
by A verified traveler from M

Close to airport

Posted Apr 23, 2017
The staff all friendly, rooms very clean, however, no security on outside doors to get in. Single women and alone doesn't give me a sense of safety.
3 out of 5
by A verified traveler

not a bad hotel for the money

Posted Apr 15, 2017
The staff were great, but the building was old and very very close to the freeway so the traffic noise was pretty loud
4 out of 5
Recommended
for Everyone
by A verified traveler from ontario

Posted Apr 14, 2017
I had s very good stay there. The people were very helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler from Utah

It was a good stay

Posted Apr 13, 2017
It was a good stay. Front desk was helpful, fast and efficient. Room was clean and comfortable. Best shower ever! It has nozzles that massage your back. Big windows, from floor to ceiling. Nothing fancy. Never heard a plane going by or cars. Con: It smelled funny, like it was a smoking room that was turned into a non smoking room. My husband really enjoyed the stay.
2 out of 5
by A verified traveler from Pittsburgh, Pa

Some improvements, but a long long way to go.

Posted Apr 7, 2017
Pros: The bed and linens were newer. So was the TV but everything else needs updating.
Cons: Replace furniture, carpet, fixtures, update entry. Paint, cut back the green ivy under entrance,.....
Location: Stay somewhere else
Live flies in hotel room says it all. Ripples in room carpet.
5 out of 5
Recommended
for Everyone
by A verified traveler from Portland, OR

Great for a traveler.

Posted Apr 6, 2017
Good value, great staff, quick airport shuttle, and acceptable light breakfast starting at 5 am. Older hotel, nothing fancy, but clean and maintained.
5 out of 5
Recommended
for Everyone
by A verified traveler from INGLEWOOD,CA

best kept secret in ontario

Posted Apr 4, 2017
Pros: i love the cleanliness and the memory foam bed..always a good sleep and the breakfast in the am is a great send off...i will be back soon
i love the cleanliness and the memory foam bed..always a good sleep and the breakfast in the am is a great send off...i will be back soon
2 out of 5
by A verified traveler

Bizarre and Hostile Staff.

Posted Apr 3, 2017
Pros: Clean. Close to Mt. Baldy. Close to In N Out.
Cons: The other guest ID policy is bizarre and consumer hostile. Left and awful first impression. Breakfast is kind of a joke, but it's free.
Location: Mt. Baldy. In N Out.
I was traveling with my girlfriend. We wanted something that was close to Mt. Baldy because were going to be doing a hike the next morning. We found this hotel and stayed here because of the great reviews. I'm not sure if the reviews are because of the price, but it was the most disappointing hotel I've ever booked through Expedia. I walked into the main lobby with my girlfriend to check in. I was the one checking in so I presented ID and credit card. Then the girl at the from desk asked for ID from my girlfriend too. I've never been asked this before and I've stayed at many hotels and motels across the country. I asked the girl if this was necessary and she backed off and said that it wasn't but she couldn't give me a second room key if we didn't show another ID. It was truly bizarre and left and awful first impression. The room was fine, but the beds were not that comfortable. I think they use some kind of cheap memory foam mattresses and make them out to see super luxurious. I could be wrong, but I didn't think it was that great. The "free breakfast" was the bare minimum. I had an apple and some coffee. It was nice to have something in my belly before I hit the road, but the food was very mediocre. Don't expect to get full off of it. Our room door frame had a hole in it that was covered with duct tape. I took a picture in case this place tried to charge me for it. I'm mostly disappointed with the reviews here. It was a really mediocre place with mediocre staff.