Posted Sep 6, 2016 on Hotels
I booked this room with 3 people intending on staying, and was given one king bed...I told the receptionist that that wouldn't work, being that we have 3 people, and all she said was "you booked through a 3rd party vendor, so not much I can do. We don't have any other rooms". Super disappointing, and I will NEVER be back.
Comment from Hotel Management
Sep 16, 2016 by General Manager, Hotel Management
We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best “Yes I Can!” service. Proper communication is key. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future.