Ratings based on 885 Verified Reviews

4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Bend, OR

Nice hotel close to everything you can do

Posted Apr 3, 2017
Pros: The View
Cons: Bedding
The room was wonderful especially the view. The beds and bedding were fair
Comment from Hotel Management
Apr 4, 2017 by Heidy Rodas , Hotel Management
Thank you for your feedback as to your recent stay withy us. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Best Hotel stay ever

Posted Mar 23, 2017
Pros: open feel and great décor.
Location: location was perfect only 15 minutes form Jobsite and close to airport,
I travel all over the USA and this was by far the best hotel I have ever stayed in.
Comment from Hotel Management
Apr 4, 2017 by Heidy Rodas , Hotel Management
Dear Guest - Thank you for your feedback. We are pleased to learn that you had a great experience during your stay. We hope to see you again soon if you are in the Ontario area.
4 out of 5
Recommended
for Everyone
by A verified traveler from wyoming

Posted Mar 13, 2017
Nice hotel near Ontario Airport was a good because of the staff. They were always pleasant, kind and could answer our questions without any problem.
Comment from Hotel Management
Mar 14, 2017 by Heidy Rodas , Hotel Management
Dear Valued Guest - Thank you for taking the time to provide your feedback. We are pleased to learn that your recent stay was a good experience as we strive to ensure that our guest are receiving quality service over all.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel, excellent location, beautiful grounds

Posted Mar 12, 2017
Pros: Almost everything!
Cons: In room 406, the faucet and tub dripped when off.
Location: God location for our requirements and an In and Out Burger across the street!
very comfortable, agreeable and the staff was WONDERFUL!
Comment from Hotel Management
Apr 4, 2017 by Heidy Rodas , Hotel Management
Valued Guest - Thank you for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from Merced, CA

Nice place to stay while traveling for work.

Posted Mar 11, 2017
The staff was really nice. The only set back was the food. It was OK and to boot the service was really slow. But there are other restaurants around to go eat.
Comment from Hotel Management
Apr 4, 2017 by Heidy Rodas , Hotel Management
Dear guest - Thank you for your candid feedback. We appreciate that you have taken the time to make us aware of the items mentioned. As we try to provide an excellent stay, we have fallen short. We hope that you are not discouraged from returning.
4 out of 5
Recommended
for Everyone
by A verified traveler

Would stay there again

Posted Mar 6, 2017
Perfect in every way except for two things: the restaurant food was not good and our room was not cleaned during our two days there. But the location, kindness of staff, comfort, and view from room window were all so great - we'd probably go there again.
Comment from Hotel Management
Mar 7, 2017 by Heidy Rodas , Hotel Management
Dear Guest - Thank you for taking the time to provide your feedback in regard to your recent stay with us. I'm sorry to learn that we fell short during your stay. I would like to extend an apology on behalf of the Sheraton Ontario team. Our goal is to ensure that every guest is satisfied in every aspect and hope that you will allow us the opportunity to provide the quality service you deserve. Respectfully -
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 24, 2017
ok, but room not as nice as the pictures........................................
Comment from Hotel Management
Apr 11, 2017 by Heidy Rodas , Hotel Management
Valued Guest - Thank you for your recent stay with us. Your feedback is appreciated and hope to see you back.
4 out of 5
Recommended
for Everyone
by A verified traveler from tuvson

Close to Ontario airport

Posted Feb 23, 2017
Was close to Ontario airport and it was close to the 15 freeway where I needed to be. Easy check in and check out process. There's an in and out and a Wendy's reasturant within walking distance
Comment from Hotel Management
Mar 8, 2017 by Heidy Rodas , Hotel Management
Dear Guest - Thank you for providing your feedback. We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bainbridge Island

Great room, great service, great price

Posted Feb 20, 2017
Stayed here for family weekend at the Clairmont colleges. The room was nice and the bed was very comfortable. The staff was gracious. Close to the colleges. Excellent value. Will stay again.
Comment from Hotel Management
Mar 8, 2017 by Heidy Rodas , Hotel Management
Dear Valued Guest - Thank you for taking the time to provide your feedback. We are glad to learn that you enjoyed your stay. we hope to accommodate you in the near future. All the best -
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Feb 9, 2017
Hotel was super nice and comfortable with awesome gym!
Comment from Hotel Management
Mar 8, 2017 by Heidy Rodas , Hotel Management
Valued guest - We are happy to learn that you enjoyed your stay with us. We hope to see you again soon.