Over priced >7000/ day for the facilities it provides.
Good location on mountain top.great breakfast.
Good place for kids with amenities for chess, other board games, badminton, table tennis, but that basement room is full of mosquitoes and certain equipments are missing. Poor maintenance of excellent facilities.
Average room service.
Non existent wifi, but they keep advertising and blaming it on Internet service provider.
Comment from Hotel Management
Sep 12, 2016 by General Manager, Hotel Management
Thank you for your comments and appreciating our location, facilities and food. We, however, are disappointed that you found shortcomings in our services and maintenance. Please appreciate that the cost of operation of hotels in hill locations are always higher as compared to plains. It is, however, always our endeavour to offer our guests best value for their money. As far as the internet connection is concerned, please understand that the remote hilly location makes it challenging to get stable internet connection. We have taken a serious note of the issues pointed out by you and will take corrective measures. We regret any inconvenience caused to you. Generally our properties are known for their high quality of maintenance. We shall request you to please consider this as an aberration and promise you of a better experience next time. We look forward to welcoming you again at Sinclairs Retreat Ooty or to our six other properties at Darjeeling, Dooars, Kalimpong, Siliguri, Burdwan and Port Blair.