Ratings based on 1,681 Verified Reviews

4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Louisiana

Awesome beach resort!

Posted Aug 19, 2017
Pros: Location Room Staff
Cons: Restaurant staffing...we couldn't eat there one night due to being understaffed
Location: Great restaurants, Waterville USAwaterpark, Foley Outlet!!!
Great facility...fantastic staff....awesome July 4th celebration....will be booking again for my family
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 18, 2017
Our room was as hot as outside was and the aircondioner was not working! We complained and they sent a repair man in to fix it and it did not work still . After 2 sleepless nights we asked to be moved or leave . They moved us to another room finally and the manager took off 50 per night for the first 2 nights ! My husband was ill and I took him to the emergency room he had pneumonia so he could not breath well at all on top of everything, I made the front desk and manager aware of this but we still did not get moved until our 3rd night . We felt that we should have been moved immediately since the repair of the air conditioning did not work , the staff informed us of the poor air units on the east side of the hotel , so knowing this we should not have had to suffer through 90 degree humidity and sleepless nights ! The staff in the hotel ( restaurants and valet where extremely accommodating and even had our car brought up to the door when we left at 5am . We would go back because we own businesses and realize that your staff sometimes can make poor decisions that would affect the overall quality of your hotel . Still overall the hotel is beautiful and offers many wonderful accommodations that a family can enjoy . The room service and pools and bars are excellent as are the staff of your hotel . We would recommend a stay there and plan to return in the spring . We already have told many people in Ohio and Alabama how we loved our stay there . Thank you
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2017
First time staying here and it was amazing. We had such a good time and will definitely be back next year. I just wish they would update the indoor pool area. The small hot tub in the back was too closed off the chlorine made our eyes burn.
5 out of 5
Recommended
for Everyone
by A verified traveler from Prairieville, LA

One Stop Vacation

Posted Aug 17, 2017
My daughter and I try to make it there atleast twice a year and we just love it! Everything you want or need is at the resort so you can relax and just enjoy time away from home.
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Posted Aug 11, 2017
We had a wonderful experience, beach access was easy and area was clean every day during our stay.
1 out of 5
by A verified traveler from dallas texas

Posted Aug 10, 2017
Terrible experience dirty small rooms. Horrible service from the hotel staff!
3 out of 5
by A verified traveler from Horsham, UK

Ok hotel; all inclusive resort

Posted Aug 7, 2017
Overall stay was just ok. Rooms are dated; needs some renovation. Valet parking is free and a plus. Very crowded. I liked the band that was constantly playing.
4 out of 5
Recommended
for Everyone
by A verified traveler from Katy, Tx

Nice hotel, clean beach, good amenities.

Posted Jul 31, 2017
We liked everything about the hotel and our stay, but the rooms are ready for an update.
5 out of 5
Recommended
for Everyone
by A verified traveler from nashville tn

Clean beachfront awesome staff

Posted Jul 30, 2017
Literally everything was great the staff, the drinks, the food. If I had to nit pick I could only say that the ac wasn't freezing me out but most people don't like that
5 out of 5
Recommended
for Everyone
by A verified traveler from Wichita, KS

If you love water and midnight swims this is it

Posted Jul 30, 2017
This resort is about as close to the beach as you can get. Good views. They have some good food choices at reasonable prices on site. Staff is helpful at this family friendly getaway. Excellent refreshing pool with a budget friendly bar near by. I'd definitely stay again.