No pull out couches, little to no housekeeping
Posted Aug 3, 2016
We booked the hotel on the assumption there was a pull out couch. We were also assured of this on the phone by staff after making the reservation. There is a couch however its not a pull out with a mattress, it's a futon. Sheets provided did not fit the futon, and the office was closed when we arrived so we had no sheets the first night. For this, we were compensated for one nights stay (a little less than what we'd actually paid). Note, housekeeping works from 9-11 only each day and does not clean your room unless you find them a request it be cleaned. When they do clean your room it is what is called "refreshing" so not a full clean. And make sure when//if you see housekeeping you get your own clean towels and instruct them to refresh your room. You're not guaranteed towels either because we asked for clean towels beach towels on our last day and were told they were in the dryer and not available. Also, for those of you who may have stayed at this hotel under the old management...the nice waterfall fountains at the back of the courtyard no longer run, and the hot tub is not running. Note office hours did not begin at 9:30 each day as listed but more like 10:30.