Posted Feb 8, 2017
I was expecting to stay at Anaheim Marriott where I was presenting at a conference. However, I was pleasantly surprised at the lovely accommodations when I arrived at the Marriott Suites. It was my mistake when booking, by not being clear where my conference was located. In fact, within walking distance there are three Marriott options.
The only reason that I rated the room cleanliness poorly was because until mid-morning I hung a "Do Not Disturb" sign to get ready for my presentation without housekeeping knocking. However, I left the room well before noon and the service was never completed. I came back to unmade bed, no towels, and stuffy room from shower many hours before. I would have expected that the service would have known to check back before closing their shift. When I called to the front desk upon returning to my room in the evening, they were able to send up towels.
I don't know about you, but I enjoy staying at a hotel where the bed is made and the room is fresh upon return. That was my only disappointment. The room itself is well appointed. I loved the doors to close off the bedroom from the living space. It is a place I would return to for a family group - especially with the Disneyland shuttle service, too.
Comment from Hotel Management
Feb 10, 2017 by HotelMgmt, Hotel Management
We’re glad to know that you had an overall pleasant stay and that you found our staff to be wonderful. I apologize about the housekeeping issue, but I will share your review with our team as we are always seeking ways to improve. We look forward to having you back for a Disney vacation next time!