Ratings based on 383 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Guangzhou, China
Nice hotel close to what we want to go.Posted Nov 19, 2015
Cons: This is what 3 starts should be.
Location: Business meeting.
Good stay. Staff is friendly. Plenty of parking space. Location is convenient to most of Orange county areas.
for Everyoneby A verified traveler from Sydney Australia
What a GREAT hotel !Posted Nov 10, 2015
Spacious suites with plenty of storage so you don't feel like you have to live out of your suitcases. Superb bedding. Generous variety of buffet breakfast choices. Close to dining, grocery and shopping options. Short drive to Disney resorts. Great staff, always cheerful and available for advice and suggestions at any time of day or night.
for Everyoneby A verified traveler from San Diego
Excellent locationPosted Oct 19, 2015
Pros: The rooms were clean updated and quiet. The most amazing thing was the air conditioners were whisper quiet.
Location: The El Torito next door delivers...sooo convenient. If you have kids, there is also a Mickey D's nearby.
We stayed here to go to a wedding. It was close proximity to restaurants and shopping. The girl at the front desk when we checked in wasn't as friendly as I would want someone working at the front desk, but she got the job done, and the rest of the staff made up for it. Absolutely a great hotel with a fabulous breakfast!! We WILL be staying here again!!
by A verified traveler
Posted Oct 17, 2015
Cons: Employee relations.
With the exception of the maid and the check out clerk, the staff at this hotel were very unfriendly. We were greeted by a check in clerk that was annoyed that she had to check us in. The next day, along with another guest, we were scolded for being late for breakfast (9:10 a.m.), thus no breakfast. Very grumpy employees.
for Everyoneby A verified traveler
Amazing RoomPosted Sep 18, 2015
the stay was great. the room was clean and the Breakfast was AMAZING!
for Everyoneby A verified traveler from Lexington, KY
Wonderful hotelPosted Sep 1, 2015
Pros: The rooms are really well-appointed.
I have stayed at this hotel several times. I am always pleased with my room, the staff, and the amenities offered. They also offer to arrange shuttle service to the local airport, very convenient!
for Familiesby A verified traveler
Posted Aug 18, 2015 on Hotels
for Business Travelersby Dale
Posted Jul 17, 2015 on Hotels
for Everyoneby A verified traveler from CA
Most relaxing layover!Posted Jul 16, 2015
Great beds. Staff courteous & helpful. Excellent breakfast. Accommodations superb!
for Couplesby cynthia from Bay area
Wedding getawayPosted Jul 15, 2015 on Hotels
One night stay to attend a wedding. Room was clean and a nice size A bit musty smelling. Hot day. The only a/c was a window air conditioner which was very noisy. Noise at night caused us to not sleep very well. Coming in at 10 pm after the wedding, parking hard to find. We got the last parking spot for the night. breakfast was hot and great. We wld go back, just not when it's hot weather.
Comment from Hotel Management
Aug 4, 2015 by Ayres Hotels, Hotel Management
Dear Cynthia, Thank you for your reviewing your stay, your feedback is deeply appreciated. We are delighted to read that you enjoyed our luxurious and comfortable accommodations. We will absolutely keep your comments regarding our air conditioning when we start our scheduled renovations this year. Thank you for your honest feedback regarding some of our team members. We will absolutely use your review as a training platform for our team and future guest's benefit. Thank you again! Sincerely, Stephanie Rench General Manager