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Reviews of Best Western Plus Orange County Airport North

2.5 out of 5
Best Western Plus Orange County Airport North
2700 Hotel Terrace Dr., Santa Ana, CA

Reviews

8.4

Very Good

Rating 10 - Excellent. 672 out of 1360 reviews" "
Rating 8 - Good. 407 out of 1360 reviews" "
Rating 6 - Okay. 150 out of 1360 reviews" "
Rating 4 - Poor. 64 out of 1360 reviews" "
Rating 2 - Terrible. 67 out of 1360 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
COMFORTABLE ROOM
Stayed 1 night in Apr 2024
Response from Manager on Apr 19, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kelley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the room! Great beds and covers, great shower, and great free breakfast. Didn't care for a blower on the property early in the morning! Right outside my door on a Saturday morning.. I would reccomend this hotel and stay there again.
Stayed 1 night in Apr 2024
Response from Manager on Apr 11, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 11, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Dennis

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good, comfortable and good parking included.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 7, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Hui

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accessible room has a large bathroom that a wheelchair can walk in, which is very convenient. The counter staff is indifferent.
Stayed 1 night in Apr 2024
Response from Manager on Apr 11, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Karen

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had all the amenities without extra chargers, coffee maker, refrigerator, close to walk to restaurant. Only problem no wake up call as I requested. :)
Stayed 1 night in Apr 2024
Response from Manager on Apr 6, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked BW: - clean; - bed was comfortable - hardwood floor - decent continental breakfast
Stayed 1 night in Apr 2024
Response from Manager on Apr 6, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Rijah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had my room changed twice when I found stains all over the bed including blood. The hotel staff tried to say it was nail polish and then proceeded to talk badly about me in Spanish thinking I didn’t understand. If the rest of my family wasn’t staying at the hotel I would have demanded a refund and left. Don’t stay here unless you want bottom tier motel like service and rooms.
Stayed 4 nights in Feb 2024
Response from Manager on Apr 6, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Juanito G Florendo

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very helpful.
Stayed 3 nights in Mar 2024
Response from Manager on Apr 2, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Han,jong

Liked: Cleanliness, property conditions & facilities
Easy side city contact location and quiet Hotel area too but hotel Breakfast no good I think little bit improve quility thank you!
Stayed 2 nights in Mar 2024
Response from Manager on Apr 2, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Scott

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was freeway close and clean. Close to the airport.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 30, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Aurora Macabenta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service !
Stayed 3 nights in Mar 2024
Response from Manager on Mar 30, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Nanci

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice & clean
Stayed 1 night in Mar 2024
Response from Manager on Mar 30, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

BRUCE

Business traveler
Disliked: Staff & service, amenities
The gym was out of service, the free breakfast hot food prep was awful. My scrambled eggs should have gone straight to the trash can. I didn't use the 3 free days I was entitled. I drove off site for a breakfast with taste. There were no food options on site. A candy bar, not oversized, was $3.50!!!!!!!! I paid for a bed, nothing else......disappointed !!
Stayed 3 nights in Mar 2024
Response from Manager on Mar 26, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Miguel Angel

Stayed 7 nights in Feb 2024
Response from Manager on Mar 26, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jaime, Downey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to park, friendly staff, and well kept premises and room.
Stayed 1 night in Mar 2024
Response from Manager on Mar 26, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Amanda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, clean room.
Stayed 1 night in Mar 2024
Response from Manager on Mar 26, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Irish Li

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and check out. The place was clean, and the bed was very comfortable. Our booking came with free breakfast, which was not bad. Eggs, bacon, pancakes and hash browns are not part of the breakfast buffet, but they will give you one plate per person. Very close to the airport. Overall, will recommend this place.
Stayed 1 night in Mar 2024
Response from Manager on Mar 23, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mariliusca

Traveled with family and small children
Liked: Amenities
Close to Disneyland, Santa Ana Zoo, and Food !
Stayed 3 nights in Mar 2024
Response from Manager on Mar 23, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Ruby

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
very disappointed by breakfast. woke up in the middle of night by noice from upper room and at 6am by gardeners.
Stayed 3 nights in Mar 2024
Response from Manager on Mar 23, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Manager on Mar 23, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and close to the airport.
Stayed 1 night in Mar 2024
Response from Manager on Mar 21, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Yong Jae

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, but somewhat noisy with a/c and road traffic
Stayed 3 nights in Mar 2024
Response from Manager on Mar 21, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Adalberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay ! I will be back !
Stayed 3 nights in Mar 2024
Response from Manager on Mar 21, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Darlene

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 21, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Aidee

Stayed 1 night in Mar 2024
Response from Manager on Apr 6, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Zoila, La Palma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and I felt very safe during my stay.
Stayed 1 night in Mar 2024
Response from Manager on Mar 12, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

alex

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 2 nights in Mar 2024
Response from Manager on Mar 12, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 8, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Nilson, Pittsburg

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking. Nice, clean room. Would stay here again.
Stayed 1 night in Dec 2023
Response from Manager on Mar 8, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Salomon

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location.
Stayed 1 night in Mar 2024
Response from Manager on Mar 8, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gilbert

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice.
Stayed 1 night in Mar 2024
Response from Manager on Mar 2, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice, easy check in. Quite area, rooms pretty clean.
Stayed 1 night in Feb 2024
Response from Manager on Feb 29, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

José m

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
we did experience a really bad nigh we could not sleep cause the mattresses were damaged. We tried to reach out some one there, but they said the supervisor/manager not in premises..
Stayed 1 night in Feb 2024
Response from Manager on Feb 29, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Manager on Feb 29, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 26, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Yosef

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Didn't feel welcomed
Stayed 2 nights in Feb 2024
Response from Manager on Feb 26, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bit older hotel, but it was enough for our short stay. Had a decent size fridge than the smaller ones in other hotels I have been too. Quick check in and check out. Very close to the 55 fwy
Stayed 2 nights in Feb 2024
Response from Manager on Feb 26, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

vickie, covina

Business traveler
Liked: Cleanliness, amenities
Homeless walking around
Stayed 1 night in Feb 2024
Response from Manager on Feb 26, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Denise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and thats what matters to me. There were a few homeless people in the area, whjch made me a little nerves
Stayed 2 nights in Feb 2024
Response from Manager on Feb 26, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and pleasant. Easy access to JW airport
Stayed 1 night in Feb 2024
Response from Manager on Feb 26, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on Feb 26, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

james

Liked: Cleanliness, staff & service, property conditions & facilities
Upper middle, priced right, staff were just going through the motions
Stayed 1 night in Feb 2024
Response from Manager on Feb 26, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Chisanucha

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from Manager on Feb 26, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tuan

Stayed 5 nights in Feb 2024
Response from Manager on Feb 26, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Kraig

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel near freeways.
Stayed 3 nights in Feb 2024
Response from Manager on Feb 13, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ximena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 3 nights in Feb 2024
Response from Manager on Feb 13, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

NANCY, Banning

Stayed 1 night in Feb 2024
Response from Manager on Mar 21, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property
Stayed 1 night in Feb 2024
Response from Manager on Feb 13, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Tony

Business traveler
Liked: Cleanliness
Overall a good place to stay. Very clean
Stayed 1 night in Feb 2024
Response from Manager on Feb 10, 2024
Thanks for staying with us. We appreciate your feedback!