Ratings based on 578 Verified Reviews

4.0 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

HB SURF CITY BW

Posted Jul 22, 2017
Location: BREAKFAST ROOM TOO SMALL.
I usually Stay at Best Westerns across the country. Had a friend from Oregon with me visiting. Your Breakfast room is too small and very congested when busy. Your Staff needs to MAKE MORE EYE CONTACT ! and Smile more!! They were polite ...but need to take eye's off the screen when talking with the customer , it's very very important in order to instill some confidence in your Customer . Overall it's a 4 on your rating ! Thank you for the opportunity to share my experience !! :)
3 out of 5
by A verified traveler from Scottsdale,az

Close to the beach. Room sub par.

Posted Jul 21, 2017
Wouldn't stay here again. Room smelled badly. Air didn't work. Stains on pillow case. Lighting awful. Depressing room all together. Breakfast no for us. Just close to beach. Only reason we stayed here. Staff nice.
Comment from Hotel Management
Jul 22, 2017 by Gregg, Hotel Management
Thanks for your input- our staff will work hard to try to address your concerns.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel, relatively close to the beach, easy ac

Posted Jun 26, 2017
We only stayed one night, but the room was big and clean and the people friendly. We would definitely stay again. The only minus was the bathroom sink light that was on automatic, so that when you got up in the night it lit up the room.
Comment from Hotel Management
Jun 26, 2017 by Mihir M., Hotel Management
Thank you for your feedback, I'm happy to hear you enjoyed your stay and we look forward to seeing you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

accomodating hotel

Posted Jun 26, 2017
For an inexpensive hotel, this was very clean and accommodating. Great breakfast!
Comment from Hotel Management
Jun 26, 2017 by Mihir M., Hotel Management
We're glad you chose to stay with us. I'm happy to hear you enjoyed our breakfast our team works hard to make our guest happy so thank you for taking time to give us feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel for the price

Posted Jun 22, 2017
Clean room Comfortable bed Has an outdoor pool Close to shopping and downtown
Comment from Hotel Management
Jun 25, 2017 by Mihir M., Hotel Management
We all take pride in making sure our guest are happy, so we're happy you enjoyed your stay. We look forward to seeing you next time you're in Huntington Beach.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 4, 2017
Clean room. Fun at the pool. Close to everything we needed. Good breakfast.
Comment from Hotel Management
Jun 7, 2017 by Mihir M., Hotel Management
Thank you for taking the time to give us feedback. We all take pride in making sure our guest are happy, so we're happy you enjoyed your stay.
2 out of 5
by A verified traveler

Better farther away from the beach

Posted May 29, 2017
Pricy for what you get. You can find other hotels for less
Comment from Hotel Management
May 30, 2017 by Mihir M., Hotel Management
I'm sorry we fell short of your expectations and you didn't have an enjoyable stay at our hotel due to the pricing. We offer many complimentary amenities such as our full hot breakfast buffet, fiber optic high speed internet access, pool and spa and free parking for your enjoyment. Our pricing does change often based on demand and due to our convenient location between the Anaheim Resort and Long Beach Harbor destinations we always recommend booking as far in advance as possible when anticipating a trip to our area. Once again we appreciate your feedback and hope you will give us another opportunity for your lodging needs.
5 out of 5
Recommended
for Everyone
by A verified traveler

It was a nice hotel close to the event I attended.

Posted May 29, 2017
Nice hotel, I recommend it, as it is close to the beach.
Comment from Hotel Management
May 30, 2017 by Mihir M., Hotel Management
Thank you for your feedback. We all take pride in making sure our guest are happy, so we're happy you enjoyed your stay. We all look forward to seeing you again soon.
4 out of 5
by A verified traveler from Phoenix, AZ

Nice hotel, not-so-nice employees.

Posted May 19, 2017
Pros: Cleanness and the breakfast. :]
Cons: Proper employee training.
Location: Huntington Beach, food, gas stations. Disneyland is about 20 minutes away.
Nothing to complain about, employees could have better people skills. I don't know about you but in every place I have worked at, I was taught how to treat the customers. The reason they all have jobs is because of their customers.
Comment from Hotel Management
May 22, 2017 by Mihir M., Hotel Management
We appreciate the compliment on our clean rooms, we pride ourselves in our cleanliness at Best Western Surf City. I'm saddened to hear your comments about our service, we're usually known for attentive and friendly staff, we'll address this as one of our training topics. Once again we appreciate your feedback and hope you will give us another opportunity for your lodging needs.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with good breakfast

Posted May 5, 2017
It was a nice hotel with a good continental breakfast--hash browns, scrambled eggs, pancakes, and sausage. The staff were very nice. We had a jacuzzi in our room that worked perfectly.
Comment from Hotel Management
May 8, 2017 by Mihir M., Hotel Management
Thank you for staying with us, we know you have many options when choosing a hotel, so we're glad you chose to stayed with us. I'm glad you enjoyed our Jacuzzi room and the deluxe hot breakfast. We all look forward to seeing you again when your back here in Huntington Beach.